
About us
Family owned and operated for 30 years! We provide moving and storage solutions to homeowners, renters, builders, and businesses. We also offer packing and unpacking, and customize services to meet your needs.
Business highlights
Services we offer
Household, office, & apartment moves, climate-controlled storage, full service packing, deliveries, in-house moves, model home furniture moves, free moving boxes & piano moving.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
- 22
Assorted photos uploaded by Quality Moving & Storage
Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
8% | ||
2% | ||
1% | ||
2% |
Filter reviews by service
We had a rough start because I did not get a confirmation phone call the day before, although they said they tried to call. I expected them at 8 am but was scheduled for 1 pm. Mike, Mike and Reis were efficient yet careful, easy to talk to but no time wasted in conversation, and made the entire move feel relaxed. I had color-coded all boxes according to whether they were staying behind, going into storage in the back, or going into storage where I needed access to the items. They brought containers so the boxes went into these containers which could just roll off the truck and into the elevator up to the storage unit - a real time saver. I needed a wardrobe box and more pads than I had on hand, so the company provided these at a very reasonable cost. Items were packed into the storage unit very efficiently. They beat the estimated time for the move - it only took 3 1/4 hours instead of 5 1/2 hours. Good job!
To his credit, Dave called me the next day to give an update on scheduling an appointment with my partner, and wanted to schedule my estimate, forgetting we had already scheduled mine for Thursday at 9.
My Thursday appointment was very good. Nick Franta was courteous, on time, and professional. My partner's appointment with Dave did not go well and that's why we decided not to use them.
Dave told my partner he could not do the estimate on Wednesday or Friday, so they agreed to meet on Thursday. My partner suggested 6:30 because of his work schedule. Dave said he would make that work. On Thursday, Dave called my partner asking to do the estimate earlier but my partner could not change the schedule. Dave then said he didn't know if he could make it because his previous work assignment was on the other side of town. Dave suggested 6pm and said he would call my partner before leaving his previous work assignment so they could meet at my partner's house. He didn't do that, however. Eventually he called my partner's cell phone and left a message saying he had already gone through St. Paul and wasn't going to wait 45 minutes for my partner. Dave stated he went home and would reschedule the estimate for the next day (which was the Friday he said he couldn't do in the first place) or later. Dave knew that my partner had to be out of his house by the following Wednesday; this put us in a really bad spot.
My partner called Dave as soon as he got the message but did not get a return call. I also called Dave that evening, left a message asking what happened and reminding him the move was urgent.
I did not get a return call until 11am the next day. Dave had several excuses like "most people don't do estimates" and just get moved, and that he can't be expected to work 12-hour days, and that he didn't return our calls after the missed appointment because he doesn't call in the evenings or before 8am since most customers don't like that.
Mistakes and miscommunications happen but we are the customers and should get good service, not excuses. At no point did we request 12-hour workdays or anything unreasonable, we just wanted Dave to show up when he said he would, or tell us that he couldn't handle our request up front. We decided not to use them. We were forced to get another company to my partner's house at the last minute of Friday. A-1 Moving did a FANTASTIC job and we would highly recommend their service.
Licensing
Trade License Number
Trade License Expiration
State Contractor License Requirements
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