Aurora Asphalt & Concrete

Driveway was installed and concrete poured very quickly. Workers were very efficient, but I did not get any status updates nor did I receive any communication from the team. I'm writing this a year later now and the driveway is already cracking down the middle. While the price was very good, I don't feel like the job was done very well. The sides of the driveway were left with trenches where the lawn was supposed to meet up with the new driveway. Because the new driveway is lower than our old one, the lawn does not meet up with the driveway so there is about a 6" difference between the surface of the lawn and the driveway. Also, they removed some of our pavers for our walk to the front door to pour the driveway, but did not replace them. They are still not back to the original position.

Adam arranged a meeting and came out promptly in April to evaluate what we needed. Was professional and advised it would be hard to match aggregate. A month went by with no response then he emailed 5/9/17 and said he got answers from supplier and could not match it. Asked if we still wanted estimate. We replied on 5/10/17 that we did. Have not heard from him since that email 2 months ago. He said it would be a couple days. Very poor on their part to just not respond if they did not want the job. Have the decency to just say so and let the customer know. We know 21 yr old aggregate cannot be matched. There were other alternatives. After 2 months of silence, we are now giving up on them.

Totally satisfied with quality and price.

Fantastic - they contacted me immediately regarding the service needed and had a crew in our neighborhood that day, so it was completed very quickly.

We met with Steve Walker to review and provide a proposal for the job. At first we were looking at asphalt, but converted the planned project to concrete for the benefits of concrete driveway and matching parking pad on side of garage. Steve was the absolute professional with a positive attitude, very knowledgeable approach, and a great (and appropriate) sense of humor. We have a paver apron and somewhat complex paver walk that we wanted to preserve. With the shift from asphalt to concrete, those pavers would have to be adjusted to meet the straighter forms used for concrete and a different elevation necessary to achieve level grade and slope from the settled 40-year-old driveway. We did discuss adjusting and resetting the pavers as an option with Steve but he reluctantly informed us that they do not perform paver work. We were ready to choose Aurora based on a competitive price and by far the best proposal process and proposal deliverable out of the 5 contractors that bid the job. We did select a contractor that could manage all the elements of driveway and pavers (they installed our 850 square foot patio in 2016) and would not require me to spend time securing additional resources, a separate contractor, or doing it myself. That was the ONLY reason we did not select Aurora. We actually had to spend a bit more on the concrete portion to secure a contractor that would handle the job turnkey. That was a hit to the pocketbook, but a big value in time and energy for us to find a paver resource that could do all the work in one visit with one team. Summary: We did not move the project past proposal, but the process and pricing to that point were top of the list. Steve and Ron at Aurora were very professional and very fair. Even in the face of changes from asphalt to concrete, and a separate trip out to the house to evaluate a different plan for concrete and dealing with pavers, there was no complaint or pressure. I'm very familiar with construction and concrete, but did not tout that. Steve did not try to "sell" me on a different approach. He only demonstrated a helpful, advisory, friendly, and knowledgeable demeanor. I wish I could work with more people and contractors like Steve and Aurora.

Everything went well, arrived within a couple days of accepting their offer. Communication and managing our expectations was not great after that, we had to initiate the phone calls. The work staff did a great job, were careful not to damage our flower beds.

It went very well. They were very punctual excellent communication and did a fantastic job. Highly recommended

After several reschedulings on both our parts, they came after a very long day and did the job; even after having to park their truck down the street (due to too many kids softball players' cars parked in front and alongside my driveway).

Aurora was prompt, courteous and very professional. The work was done ahead of schedule, within the quoted budget and exceeded our expectations.

Overall I'm satisfied with the quality and appearance of my new driveway. The workers performed as expected and as of this review the finished project looks good. However, communication with the front office has been a problem. In my opinion there were two details in their estimate that were not followed through with. I am withholding final payment until my phone calls are returned and these issues are explained and/or a price adjustment is made.

Very responsive to request put in through their website. Service went great but had to reseal twice. First time their resealed, it rained shortly after so there were a few spots on the driveway. Took photos and sent them to my contact I was working with and he had a crew back out a day or later to fix at no charge to me. Driveway looks great now and am completely satisfied with the work.

The work went well. However, there was quite a lack of communication. I ordered the deal through Angie's List and chose to set up the appointment myself. I called Aurora that day to set an appointment and was told they would call me in about three weeks to set it up. about 25 days later I called them (I always got a recording and had to leave a message) and left a message. They were a few hours getting back to me and said I was scheduled for the next day and that they had been trying to call and email me. I checked my email and found that they had indeed sent an email, sometime between the time I left the message and when they called. They showed up the following day to remove the old apron and left without notifying anybody of their arrival or departure. They came the following day to lay the new apron. They had to let us know they were there so we could open the garage doors for them, but they left, leaving the garage doors wide open without telling anybody or giving us instructions as to when we could walk/drive on the new concrete. When I called to inquire about this I was told I should have been informed of this when I got my estimate. I never got an estimate as I bought this through Angie's List at a set price.

For the most part it went well. I was not pleased with the sales rep. He was very courteous and helpful with bid and the design. But after the sale, basically dealing with the fine print involving damage during work. He was not as friendly and helpful. Basically he made me feel I was out of line and I was bothering him with having to call me back. The workers were good and professional and did a good job. The damage was from the cement truck breaking a chunk of my sidewalk. So it was not the workers themselves.

Great. The concrete work was top-notch, I was quite impressed. It's not too often you get BOTH quality craftsmanship AND a good price.

Awesome service and quality work on installing our new garage apron! Aurora Asphalt & Concrete was very prompt in initiating and responding to emails. Since this was our first experience with purchasing an Angie's List promotion and the contractor, we were concerned there would be some surprises along the way to deal with but all representatives/workers were very straight-forward, courteous, and professional. The asphalt tear-out occurred on the day promised. The planned concrete pour was unfortunately delayed a day due to local rains slowing the work schedule. However, they showed up early the next day and completed the pour and finish all within a couple of hours. The completed product looked excellent and the work area was thoroughly cleaned up. Thanks to both Aurora Concrete&Asphalt and Angie's List for an excellent home-improvement service experience. We will be happy to do business with both again in the near future.

Great! They contacted me a few days before they came to reseal the driveway. They got it done quickly and the driveway looks great.

Great... excellent and punctual job

I had them install a new driveway at my home. The sales person told me my driveway would look wonderful. It did until it dried and then it started cracking all over the driveway. It is not the smooth driveway I was told I would have. There is a large spot in the middle of my driveway that does not match the rest of it. I was told I could take down the tape that prevented people from driving on it and then there were car track marks. I sent them several emails and left several messages over a few weeks time. No response. I sent my sales person a email and no response. I did not pay the remainder of my bill. In September I finally received a call from my sales person looking for me to pay my bill. I told him I was not happy with my driveway he said he would go out there and look it took him over a week to make it to my house. He then emailed me and said it was normal for the driveway to crack and the big spot in the middle was were they used their hands. The car tracks were from some people spinning their tires on my driveway. I am not accepting this response as reasonable. I should have been told up front my driveway would crack, that they would use their hands on my driveway which does not make sense why they would do that in the middle of my driveway and it will not look smooth and how long I should keep the tape up to prevent car tracks on my driveway. Instead of trying to communicate with me and find a resolution they filed a mechanic's lien against my property.

Aurora installed a concrete apron. The work was done in 2014 and was excellent. The outcome remains excellent now in early 2017. I just forgot to post this rating back then, and thought to do it as I looked up Aurora to quote replacing the rest of my driveway in the spring of 2017.

It went really well. A couple delays due to rain - understandable -

The day of the tear out went well. And then... First, the crews that did this work were subs-contracted and were not Aurora crews. The day of paving, the crew showed up to re-compact and didn't bring any base. Ron failed to tell them that the old had to be removed and 3-4" of new base added. The reason was we had an area that had sunk and this was needed to prevent the same thing happening in the future. The crew left without doing anything. The crew came back later that day with some base and removed about 4" and added the base, but the compacting was light at best. More on this later... So now the paving crew shows up. I expressed my concern with the compaction, so they used a hand compactor and a small roller that was not a vibratory roller or the guy didn't turn it on. Either way, the compaction was poor. When the crew began paving, they were only doing a single lift and began laying about 2" of asphalt. I stopped them as they were about a third of the way on the first pass, letting them know I paid for a driveway with a 3" compacted lift. They let me know that Ron told them it was only 2" PRIOR to compacting. They called Ron and then laid the correct amount of asphalt. Overall, the driveway looked good and thought we were in good shape until the final rolling. The guy doing the rolling asked if the crew did a water test to check for "birdbaths". They had not and due to the poor compacting, we had a large one right in the middle of the driveway. The guy doing the final rolling tried to get it out, including using the hand compactor on edge, doing nothing more than creating a gouge in that area. The area still hold about 1/4" of water. Over the next 2-3 weeks I left no less than 10 messages with Ron, including once when he actually called back and told me he would come out on a particular day just to have him not show up. Frankly I just gave up as I had to get back to my life. I went ahead and paid the bill because I didn't trust Aurora to place a mechanics lien on our home. We are now into winter and have a persistent spot that hold water and is unsafe because the ice. I had scheduled this work in February/March, paid the deposit and had it scheduled for the last week of June. I was told I wouldn't need to be there, but I chose to drive home from vacation to be there. If I hadn't, I hate to think what I would have gotten... At this point, the only way to properly resolve the issue is to tear it out and have it redone. All the excuses in the world won't help, son I don't expect anything from Aurora to resolve this issue when the owner won't return calls. My only option (short of going to court, which will just cost me more time and money) is to tell the story and try to help someone else.

Everything went well. Work was performed as planned and on schedule.

It went well-they seemed to have a hard time scheduling me in, perhaps that is just the nature of the business. I went longer than I thought with gravel driveway (maybe 3-4 weeks) but end result was very good. I would recommend them to anyone. They were always polite when I would call to ask about date they were coming, and if I was annoying them they did not let me know. The driveway looks great and the cost was certainly acceptable. I would recommend them to anyone needing asphalt driveway replaced!

Aurora put a new patio, step and walkway in my back yard this summer. Within 4 weeks of the install, the concrete began to crack. Attempts to get Aurora to fix this were met with repeated claims that it was not covered by the warranty. The cracks have continued to get worse and I have continued to send updated photos to Aurora showing them this and continue to be met with a "sorry, not covered" response. The concrete is deteriorating, separating and now beginning to have chunks fall out of it. This is all within summer and a mild fall. I am honestly dreading to see what it looks like after a winter of water getting in the cracks and expanding and contracting. I understand that all concrete cracks, but the way the area was prepared and joined was poorly done. I have had some second opinions on this and they are in agreement that this should not be cracking like this so soon. On top of that, my lawn was left strewn with empty Mountain Dew and Gatorade bottles and dirty shirts. I went with Aurora based on decent reviews on Angie's list and the fact that they gave a very reasonable quote for the work. I really wish I would have paid a bit more for work that wouldn't be falling apart within weeks and a company that would stand by their work. You can see photos from 4 weeks after they did the work through today. Do yourself a favor and pay a little more for someone that stands behind their work.

I had a big deal to fix the cracks and stuff in my driveway. He came in and said it would not be worth doing that because it was in too bad of shape. So we didn't and then the next year I had them come back and put a new driveway in. I was very happy with the work, it just wasn't for the big deal. I was impressed that they told me not to waste my money trying to fix the old driveway. Instead they said not going to do this. We did not have any contact until the following spring, this spring. Then I said, okay, let's do a new one. So the reason I went back to them was because they were very honest with me about the Angie's List big deal.