
Pronto Heating & Air Conditioning
About us
We serve Minneapolis & St Paul as well as the surrounding suburbs. We manage Pronto from a local office & we are committed to providing friendly, hassle-free service and employing only the best technicians. You may recognize us from another local air conditioning company. The Sedgwick family sold its business in 1999 to a national manufacturer and Wade and Greg stayed on to run the business from 1999 through March 2008. We opened Pronto because we felt we could provide a personalized experience and exceptional customer service by managing our entire business from a local office. We are committed to providing friendly, hassle-free service and employing only the best technicians. Pronto is proud to have won the Bryant 2009 Dealer of the Year award. The award is given each year to Bryant’s best dealer out of more than 4,000 dealers in North America.
Business highlights
Services we offer
Residential heating and air conditioning replacement and installation, maintenance, tune-up, duct cleaning, gas forced-air furnace installation, air conditioning systems, heat pumps, garage unit heaters, air filtration systems, air exchangers, humidifiers, dehumidifiers, uv and germicidal lights, geothermal systems & wifi thermostats, water heater, and tankless water heaters.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
3%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 8
Assorted photos uploaded by Pronto Heating & Air Conditioning
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
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Filter reviews by service
Everyone at Pronto aside from said sales rep was extremely punctual and professional.
Job was prepaid. Appointment was made for initial assessment. I called the morning of the scheduled assessment to confirm that this would still be happening. The window that it was scheduled for was between 9am-12pm. When I called and spoke with the sales rep at 10:45 he didn't know what I was talking about. I then reminded him of the credit card that he had run four days prior for the amount of X dollars and the name on the card. That then rang a bell with him and he replied does between 1-3pm work for you? I said that would be fine.
He showed up no sooner than 5minutes to 3pm and preformed the assessment. Stated that he would send me a quote for a water heater replacement as mine was old and they could perform the job all at once. He also stated that it "sounds like it is really working hard" my reply was yes it constantly runs and I am sleeping in my clothes. He informed me that they like to save the weekends for customers who do not have heat. A furnace that sounds like it is really struggling and really struggling constantly and the occupants sleeping fully clothes apparently didn't constitute as a customer with out heat to him at that time.
I receive a voice mail from sales rep stating that they could perform the installation on Friday, I send a voice mail to sales rep confirming that Friday would be fine and asked him to confirm that they would be performing the service then.
Friday morning at 10 after 7am I get the confirmation knock at the door and have not seen and estimate for the water heater.
I let the install occur. Install techs were great.
Few days later I call and ask if a permit had been pulled with the city. Sales rep said yes we will call you in about a week to schedule your inspections. I receive a call asking me for credit card info for the job they had just performed. I informed the gal that they already had information on file as this job had been prepaid. Call number 2, the gal would like to schedule an appointment for the AC tune up.
I finally called another gentleman who had sent a survey to rate their performance.
I mentioned to him the lack in communication, the gift card that I had not received as part of the promotion that they were running through March and wanted my inspection to be performed and to be done with this job. The man restated all my frustrations to make sure that he was clear as to why I was expressing discontent with the experience. The following morning I received the call to have the AC tune up and inspections scheduled.
The job was very easy as the basement was completely empty and there wasn't any asbestos that had to be removed or worked around. The duration of this service should be complete after week three.
Licensing
Trade License Number
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Trade License Expiration
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