Pronto Heating & Air Conditioning logoApproved Pro
Approved Pro

Pronto Heating & Air Conditioning

Heating and Air Conditioning Service, Water Heater Service, Plumbing,

About us

We serve Minneapolis & St Paul as well as the surrounding suburbs. We manage Pronto from a local office & we are committed to providing friendly, hassle-free service and employing only the best technicians. You may recognize us from another local air conditioning company. The Sedgwick family sold its business in 1999 to a national manufacturer and Wade and Greg stayed on to run the business from 1999 through March 2008. We opened Pronto because we felt we could provide a personalized experience and exceptional customer service by managing our entire business from a local office. We are committed to providing friendly, hassle-free service and employing only the best technicians. Pronto is proud to have won the Bryant 2009 Dealer of the Year award. The award is given each year to Bryant’s best dealer out of more than 4,000 dealers in North America.

Business highlights

Emergency services offered
17 years of experience

Services we offer

Residential heating and air conditioning replacement and installation, maintenance, tune-up, duct cleaning, gas forced-air furnace installation, air conditioning systems, heat pumps, garage unit heaters, air filtration systems, air exchangers, humidifiers, dehumidifiers, uv and germicidal lights, geothermal systems & wifi thermostats, water heater, and tankless water heaters.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

3%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.91,408 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
1%
2
0%
1
1%

Filter reviews by service

Showing 1151-1175 of 1408 reviews
Alex L.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$6,700
unknown

Dennis B.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$69
Great, they diagnosed the problem and informed me that I would need an electrician to handle the high voltage wire that was the issue.

Peter B.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$2,850
Pronto was fantastic. They were always prompt with communication, courteous in their interaction with my family and my house, did a quality job, and were able to provide a competitive price. They explained everything very thoroughly and were a breeze to work with. Everything seems to be performing properly. We couldn't be happier! (unless our A/C hadn't died in the first place)

CASEY L.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$130
I purchased Angie deal of $65.50 per tune up.  I bought both Heating and A/C.  Though there are many deals out there for such services, I decided to go with Pronto Heating and Air Conditioning.  Besides having very good reviews by other members, I really like their website which shows the check list of what the technician will do for each tune up.  Keith showed up as schedule and went through things thourougly with my husband.  He found a low level of freon and suggested refill.  Since we are happy with his service, we decided to sign up for membership as Keith mentioned the benefit (reasonable price, freon refill also included). 

Erika T.
Jun 2014
5.0
Water Heater Service, Plumbing
Yes, I recommend this pro
$7,000
.

Nicholas D.
Jun 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
unknown

Susan C.
May 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$65
It was just fine. I had no problems. The only thing was that he was little delayed but other than that, it was fine. It's hard to tell if your furnace was cleaned or not but as far as I know, it was. With the deal, I thought it was very reasonable. It was nice that they could come so soon.

Art N.
May 2014
5.0
Heating and Air Conditioning Service, Appliance Repair
Yes, I recommend this pro
$160
Made an appointment online over the holiday weekend - that didnt seem to work as when I called them Tuesday morning there was no record. Set an appointment and had a tech scheduled for the following morning at 7am. Scott was on time and ready to go. Diagnosed and replaced a broken component and I am good to go. Good experience, will give them a call again for any similar issue in the future.

STEVE L.
May 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$69
The technician was very helpful in explaining the cause of the problem (high pressure switch turned off to protect the condensor). The grills had become dirty, and after cleaning it was functioning perfectly. He gave useful tips on both maintenance of the unit and the age for a possible replacement, as it's close to 20 years old now.

Jonathan S.
May 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$9,000
Our furnace went out over the weekend and Pronto for the check and install. We went ahead and purchased an air conditioner as well because we were due to anyway and they had a bundle price/rebates. The price was a little more than other comparables but the next day install was appreciated. The crew that installed was great, very imformative and kept their work area(s) clean. We received a small credit for an existing warranty on a furnace part, which was appreciated, but I did have to follow up on this. I really liked how they stayed on top of all the inspections and rebates. 

Bradley E.
May 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$8,000
unknown

Matthew S.
May 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$240
Was hired to do an AC check up due to it not working.  The new part cost $160, I think it was a bit much since it was a small part but everything is working now.  Scott was informative, helpful and very nice.  He answered all my questions if I should by a bigger AC unit and didn't up-sell me, told me the truth.  He said it would make that much of a difference in cooling, gave me a couple of helpful hints to keep my house cooler in the summer.  Scott was great!

STEVE H.
Apr 2014
5.0
Heating and Air Conditioning Service, Air Duct Cleaning
Yes, I recommend this pro
$130,000
We are pleased with the product and overall with their performance, but there were some issues with fixing holes left by install that required several calls to have fixed. There were also some issues with communication and coordinating work with subcontractor for some of the duct work.

Dianne B.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$65
I was very satisfied with them.  They did a very good job.  Keith was very helpful, honest, very friendly, very respectful and in general a very nice person.

MARY H.
Apr 2014
3.0
Heating and Air Conditioning Service
unknown

Janice H.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$250
unknown

Janet S.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
I was having problems with my water heater because the pilot light kept going out.  I had had it looked at previously but it was still happening and I wanted a second opinion.  He checked everything over and could not find anything wrong, however, it has not gone out  since he was here so he must have done something right to make it now behave.  I appreciated his thoroughly going over everything to see if he could locate the problem.

Angie S.
Apr 2014
1.0
Heating and Air Conditioning Service
Yes, I recommend this pro
The provider did not work in our area.

Anthony K.
Apr 2014
4.0
Heating and Air Conditioning Service
$5,500
The sales rep I dealt with had very poor follow through on communication given to me.
Everyone at Pronto aside from said sales rep was extremely punctual and professional.
Job was prepaid.  Appointment was made for initial assessment.  I called the morning of the scheduled assessment to confirm that this would still be happening.  The window that it was scheduled for was between 9am-12pm.  When I called and spoke with the sales rep at 10:45 he didn't know what I was talking about.  I then reminded him of the credit card that he had run four days prior for the amount of X dollars and the name on the card.   That then rang a bell with him and he replied does between 1-3pm work for you?  I said that would be fine.
He showed up no sooner than 5minutes to 3pm and preformed the assessment.  Stated that he would send me a quote for a water heater replacement as mine was old and they could perform the job all at once.  He also stated that it "sounds like it is really working hard"  my reply was yes it constantly runs and I am sleeping in my clothes.  He informed me that they like to save the weekends for customers who do not have heat.  A furnace that sounds like it is really struggling and really struggling constantly and the occupants sleeping fully clothes apparently didn't constitute as a customer with out heat to him at that time.
I receive a voice mail from sales rep stating that they could perform the installation on Friday, I send a voice mail to sales rep confirming that Friday would be fine and asked him to confirm that they would be performing the service then.  
Friday morning at 10 after 7am I get the confirmation knock at the door and have not seen and estimate for the water heater.
I let the install occur.  Install techs were great. 
Few days later I call and ask if a permit had been pulled with the city.  Sales rep said yes we will call you in about a week to schedule your inspections.  I receive a call asking me for credit card info for the job they had just performed.  I informed the gal that they already had information on file as this job had been prepaid.  Call number 2, the gal would like to schedule an appointment for the AC tune up.
I finally called another gentleman who had sent a survey to rate their performance.  
I mentioned to him the lack in communication, the gift card that I had not received as part of the promotion that they were running through March and wanted my inspection to be performed and to be done with this job.  The man restated all my frustrations to make sure that he was clear as to why I was expressing discontent with the experience.  The following morning I received the call to have the AC tune up and inspections scheduled.  
The job was very easy as the basement was completely empty and there wasn't any asbestos that had to be removed or worked around.  The duration of this service should be complete after week three.

Michelle P.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$226
Great - really nice, professional service. Repaired/replaced damaged part and provided advice on how to better maintain the A/C unit.

RENEE B.
Apr 2014
4.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$65
My experience went ok. The other company we have used seemed to do a more thorough job and I was not too impressed with the cleaning they did but I have been pleased with their services in the past.

Tuyen N.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$250
Hired Pronto heating for an AC inspection through a big deal. Arrived on time, went through and explained every step in the inspection, seemed very knowledgeable. Later in the summer, an electrical component failed in the central air and called them back for repair. They give a discount on the repair if you sign up for their service plan. They didn't have the part on hand, but managed to do a patch repair to have it running until they got the part. Came back the next morning and replace the failing part. Overall seem like great service.

Tammy L.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
It went very well. They were prompt, courteous and well-priced. Their final cost was the exact same price of the original.

Ed F.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$99
The Tune up on hydronic heating system went swell!

Kay E.
Apr 2014
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$65
Good, they did a nice job. 
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Showing 1151-1175 of 1408

Licensing

Bonded

Insured

Licensed*

Trade License Number

MB004828

Trade License Locale

Minnesota

Trade License Authority

Many City Licenses

Trade License Expiration

12/31/2017

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pronto Heating & Air Conditioning is currently rated 4.9 overall out of 5.

Monday: 7:00 AM - 8:00 PM Tuesday: 7:00 AM - 8:00 PM Wednesday: 7:00 AM - 8:00 PM Thursday: 7:00 AM - 8:00 PM Friday: 7:00 AM - 8:00 PM Saturday: 7:00 AM - 8:00 PM Sunday: 7:00 AM - 8:00 PM

Pronto Heating & Air Conditioning accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

Yes, Pronto Heating & Air Conditioning offers free project estimates.

Yes, Pronto Heating & Air Conditioning offers eco-friendly accreditations.

Yes, Pronto Heating & Air Conditioning offers a 3% senior discount.

Yes, Pronto Heating & Air Conditioning offers emergency services.

Yes, Pronto Heating & Air Conditioning offers warranties.

Pronto Heating & Air Conditioning offers the following services: Residential heating and air conditioning replacement and installation, maintenance, tune-up, duct cleaning, gas forced-air furnace installation, air conditioning systems, heat pumps, garage unit heaters, air filtration systems, air exchangers, humidifiers, dehumidifiers, uv and germicidal lights, geothermal systems & wifi thermostats, water heater, and tankless water heaters.