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Failed to correct problem that initiated hiring them. They only wanted to sell new furnace and AC.

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About a month and a half ago, I took advantage of a furnace tune-up special Pronto had going. They came out, tuned up the furnace, showed me how to work the humidifier, and replaced the water panel. I checked the humidity in the house every day afterwards and noticed it wasn't changing at all. After about a week, it was pretty clear the humidifier wasn't doing anything. About a week after that, a light started flashing saying it was time to replace the water panel again, so I knew something was up. I called Pronto again to have them come out to figure out what was going on. It turns out the humidifier had a bad solenoid valve (which I guess you can diagnose right away when you turn the humidifier on. If it's working correctly, it makes a sound that you can hear when it kicks on). The technician diagnosed the problem right away and fixed it in a short amount of time. I could clearly hear that the humidifier was working once he got it going. When I asked why the previous Pronto technician hadn't noticed right away that the humidifier wasn't kicking on he didn't know what to say. He was very polite, though, and offered me a small discount, which I appreciated.
After thinking about it a bit more, I was still feeling a little disappointed that I had had to take two half days off of work to be at home for Pronto when everything could have very clearly been taken care of in one visit (i.e., I was not pleased I had had to pay TWO service call fees instead of one. All together, the two service fees plus the cost of fixing the bad valve was about $300, which seemed a bit steep for the services I received). So, I called Pronto to give them a chance to make it right, and they did. They heard me out and understood my issue was mainly one of inconvenience, not with the quality of the work. They offered to reimburse me for the cost of the service call for the second visit, which I greatly appreciated.
I appreciate companies who do good work, are prompt and courteous, and do what they need to make things right. Pronto is definitely one of these companies.

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Originally, I bought a coupon for inspection/tune-up of central A/C. The unit was very old when I bought my house 4 years ago. At the end of the previous season, I knew it wasn't sounding too great. When the provider inspected the unit, it became obvious that I would need to replace the old A/C -- not a surprise. The motor was shot and even if they could get a replacement for the very old unit, the provider could not guarantee the installation due to the age of the unit.
My furnace was even older, 27 years, and I knew I'd have to replace it soon. The provider offered me a pretty good deal to replace both A/C and furnace at the same time (thereby saving another installation fee later to do the furnace separately), and maybe due to the season (summer) I got a pretty good deal on the furnace.
Additionally, I needed them to find/reinstall the duct work to the bathroom heat register. Previous owners (who must've been crazy) had dry walled over old register opening and disconnected duct, so for 3 years I've had no heat in my bathroom. Also, Pronto added another head register/duct work in the basement family room (which only had one so inadequate heating) and a return air vent in the basement (there was none).
I paid over half down, and the remainder is being paid over 24 months interest-free financing through the provider via GE Capital, which works out great for me.
My only complaint is that a worker cut an opening into the basement original pine walls (not paneling, but real pine boards) that was not accurate for the duct/register. So the wood was damaged. They put me in contact with a handy man who contracts with Pronto to fix the problem. The contractor has been here twice to take measurements and come up with a solution (since finding salvaged old pine that matches will probably be impossible). He came up with a great solution, but it is now 9 months later, and he has still not finished the job. I'm sure he's busy, and it's not an emergency, but I would like to tick it off my to-do list.
Overall, great experience. They cleaned up everything pretty well except the basement family. There was a layer of dust over everything, including an expensive keyboard and furniture, which they failed to cover. They DID cover the stairs and floor areas, and were very careful, so I guess some dust is to be expected. Had I known how much, I would've covered and/or moved all items in the area of the new basement heat register.

Smooth and quick install.

The provider came right on time.
He was very professional and cleaned up well after himself.

Fast, efficient, polite and friendly.  Will use them again.

Top notch!  I called them because of the Big Deal furnace tune-up and their ratings on Angie's List.
The appt was scheduled for a 2 hour window and they gave me a heads up call since I work 30 minutes away from the rental property. I also had a rep come out to check my duct work to see if any further repairs were needed since i am selling the duplex.
Both the rep and technician were able to meet me around the same time , saving me an extra trip. Kevin looked at my ducts and determined no further work was needed.
Keith the tech was very informative and as part of the tune-up he ran an Orsat test on both units. My buyer will be happy to see those #'s.
VERY pleased with their service.

We started our evaluation process a year ahead of actually doing our installation and Pronto was very professional throughout our entire working relationship.  Pronto met or exceeded expectations on every level.  They provide a high level of detailed information and were very professional and knowledgeable throughout the entire sales and installation process.  The worked meticulously and there were areas were left immaculately clean after completion of their work.  They also did detailed paint and texturing on a wall where they had removed a vent pipe - it is literally matched perfectly.
Nick was our initial point of contact and was a pleasure to work with during this process.

It was easy to schedule an appointment with them. We had one particular date that we wanted them to come, and they were able to make it. My mom was here during the tech's visit, and she said he was polite and on time.

We had used Pronto's services at another location and had the same type of  results. These folks at Pronto solved the problem of malfunctioning by moving two humidifiers and controls to another location and adjusting water and air flow for proper use. Their knowledge and professionalism were terrific and saved us money in that we were so frustrated that we would have bought new humidifiers (the short term warranty was out on the new ones) but they felt the problem wasn't in the humidifiers but in their location, air and water flow and they were correct. Prices for furnaces, air conditioners, humidifiers etc. aren't all that different from manufacturer to manufacturer but this type of professionalism, promptness and competency IS HARD TO FIND. Sooo, do yourself a favor and get an appointment with Pronto for any type of situation that they service or any product that they sell. Al Richie

Review of products and reccomendations outstanding. Scheduled install timely Installation and clean up outstanding Programing and furnace setup-took their top tech 3 visits to get it right Owner responded to problems asap

Very professional. The technician arrived 15 minutes EARLY! and quickly diagnosed the problem. In his opinion the furnace is shot (which it is) however we talked about temporary repairs to make it last one more year at which time we have a large renovation planned where we will replace the furnace and AC unit. The furnace is now working as it should and will hopefully last one more year. When we are ready to replace the unit I will most certainly contact Pronto. Thanks!

Pronto Heating & Air Conditioning did well, according to code. I had some concerns about smelling a little gas, but there was a required inspector that came after them who told me it was definitely okay. The inspector also tested their pipes for leaks, and that was fine. So Pronto did a good job. They left some splatter on the walls, in our washroom area. They also left a pipe behind. When they came in the house, they had a tarp down, but they got some water on the lower level and they didn't wipe it up as well as they should. They used the tarp to wipe it up, which they just smeared it. That wasn't a pleasurable sight to see. The price was overpriced. They didn't break down the charges, like for what the water heater was. We paid way more for the water heater than we should have. We overpaid.

Pronto showed up on time and preformed the work as agrees with no surprises. I had them install a new furnace and a/c a couple years ago and they will always be my first call for furnace and a/c maintenance.

Our furnace was turning off and on and eventually stopped working one night this week. Pronto was great to work with. I called and left a message early in the morning and received a call back first thing, around 6:30 am! They said they would be at our house between 1 and 3 and were there promptly at 1. The repair man, Matt, was incredibly polite, wore booties to keep our house clean and was done within 45 minutes. The price was fair, our furnace is working again just in time for the weekend. It was a perfect experience.

Matt was prompt, efficient, professional, and very personable.

They were very helpful. Work was done well.  Sales and installer were very friendly and professional.

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He was pleasant and determined to do a thorough job the whole time and the a/c worked without issue after that! I called Pronto again in the fall for a furnace tune up and was lucky to receive the same technician for that job.

They arrived as promised at 7:10 am. Four men finished the job by 5 the same day. Inspection has approved the installations.

Excellent friendly service.  The heater qualified for rebates.

It went great!  Rob P. was on time and very professional.  When I told him the furnace wasn't heating, just blowing cold air, he explained he might not be able to do a tune-up and a diagnostics test would be $119.  I told him that was fine, to do whatever he needed to do.  He said he'd try to fix it so the tune up could be performed.  He discovered the issue was a dirty sensor, was able to clean it and do the tune up, instantly heating up our house!  I couldn't have been more pleased.  I was just charged for the tune-up, not for the diagnostics.  Extremely happy and look forward to using you again for regular maintenance.