Able Restoration Group Inc

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It was okay but I wouldn't give them an "A". I think they did a pretty good job.

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The crew that installed the roof was professional and timely.  They did an amazing job and even finished on the morning of a holiday.  They were sweeping our front sidewalk as guests arrived.

We were impressed with the initial consultations. Price and product were competitive with others but we went with Able due to the salesman. He told us it would be 6 weeks to get the windows ordered and installed, but since it was such a big job they'd put a rush on it. After 7 weeks I had to start calling our salesman at Able. I struggled to get a call back and when I did talk to our salesman just got that he'd check into it. The windows should have been installed in mid-July 2013, they didn't get installed until early Sept 2013. When they finally did contact us to tell us the windows were in they also told me that they had to get them stained. I questioned this considering they were vinyl windows with painted white trim. After I got that confusion straightened out with the installers they came to install the windows and the installers didn't know that the window openings had to be expanded. They were able to complete the install in 2 days as promised and did come back a third day so we could paint all the trim before they hung it. They did a terrible job cleaning up. I had to scrape the spray foam off the glass with a razor blade. I had to take out all the screens and pull off the stickers that were left on the outside. They left dirty hand prints all over my walls. They dragged the windows across our epoxied garage floor, which ruined it. I did call them back to clean the outside of the windows that I was not able to reach. We also had 2 screens that were damaged and it took me 6 months to get them to repair them, which they promised to do when we gave them the final payment. They also didn't order one of the windows to be tempered glass, which was caught by the installers. That took 6 months to get a replacement for as well. Phone calls were unanswered, emails were unanswered. When I finally contacted the company's main email they had the company who was subcontracted to put the windows in deal with us. I'm just glad that I'm done with them and that the windows are in and seem to be of good quality.

Able Restoration Group did not perform the work to my satisfaction. In fact the experience was a total disaster and as of today 4/23/2014 our nightmare is still not over. All the communications up until today were initiated by me the home owner (No updates ever given by Able Restoration Group). On 8/7/2013, 41 windows were supposed to be ordered for replacement. The order we found out on 11/13/2013 was not submitted until 9/25/2013. After multiple requests for updates on status the windows were delivered and were to be installed on 11/19/2013. The installers did not notify me of any issues until I started inspecting the installed windows. There I found damage to the windows, poor quality in staining, and missing windows. In all 16 windows were missing or damaged or stained incorrectly. Of course no one from Able called to see what issues arose. On 1/11/2014 while waiting for word on the rest of the windows, one night during a snow storm we saw snow blowing in through some replaced windows. We saw large gaps in the new windows. We contacted Able again and after many email exchanges they sent out a Window rep and some Able reps and installers. The adjustments they made caused even a worse issue. The locking hardware could not handle the tight adjustments and the locks broke (Not warrantied by the manufacturer.) As of 4/23/2014 we are waiting for this issue to get handled. Now back to waiting on word when the remaining 16 windows would be installed. On 2/2/2014 the windows arrived. This time I inspected the windows. One window had broken glass (That's right!!! They still delivered it) Of the 16 windows 8 windows were rejected. The missing window was still missing. On 2/19/2014 the windows arrived again. This time 4 windows were rejected. Now remember when I said no body from Able contacted us? Even after a very heated e-mail I still had to keep contacting Able for updates. On 4/7/2014 the final 4 windows arrived and I rejected 2 of them. Oh by the way this upset the Able guy. At this point I contacted the Owner Greg Stein. After a few e-mail exchanges I realized the source of the bad service.
On 4/17/2014 I contacted the Department of Industry and Labor. Today I submitted a formal complaint against Able Restoration Group. That will get their attention. I also found out that 2 other complaints have been filed with the Department of Industry and Labor against Able Restoration Group.

Work went OK and was completed in 1 1/2 days.  They charged us $33.37 for taking down and putting up the Dish on the roof.  That they did.   They also charged $93.18 for alignment and calabration of the dish.  This they did not do.  My son had to climb up on the roof to realign and calabrate the dish in order to get reception.   Not happy about paying for something I didn't get.  When I called I was told they lose money on that service anyway.   I don't feel like he listened to me at all. 

I would hire them again.

They work turned out very good! Scott was my contact with the company. He was very good to work with and took care of everything. They are really good, responsive, and did what they said they were going to do.

The work turned out very good! What most stood out about the company was the ease of the whole process of going through the estimate and insurance process very seamlessly.

Overall terrible. Still trying to get things corrected 4mth later.

They came over to look at our roof and give us an estimate. They felt very confident we'd qualify for a full replacement through insurance. They did almost all of the leg work with our agency and were able to get approval for a full replacement with little haggling. They came on time and did the work quickly despite a big thunderstorm that caused a 1 day delay. Great service.

We were happy with Sergie's prompt arrival for our first meeting and follow up phone calls.  We felt there was miscommunication between Sergie, his crew, and the subcontractors.  We were told the roof would be replaced 2 weeks earlier than it was.  It was challenging because our house was sold contingent on the roof replacement and the date got pushed up to two days before close.  They were unable to repair the other storm damage because of the close date (staining, screen replacement).  
The roofing crew did a quick, efficient job.  They did an impeccable job picking up nails.  We only found 1!  The roof looked great and the new owners appreciate the guarantee! 
We were very frustrated with the crew over two items: they told the driver of the garbage dumpster to put it in a different place than we agreed on with Sergie ahead of time.  This created a lot of confusion and difficulty.  If the dumpster needed to be in a certain place, then I don't think I should be asked where I want it and then not be listened to - tell me where it needs to go in the first place.  The second item was the crew's personal garbage - their coffee cups and food bags were in my flower beds and plants within 10 minutes of arrival.  I offered them a garbage and they said they didn't need one to which I replied that my flowers were not a garbage can and they had better find someplace else.  When I called Sergie about the dumpster and garbage issues, I do not feel like he listened to me or my concerns.  
In the end, we got a great roof 48 hours before we closed on the sale of our house.  The new owners are happy and we were relieved to only pay our deductible due to Sergie's incredible attention to detail in finding damaged shingles.

Timely, cleaned up well. Sales pitch was a bit hard but they did a good job.

Dustin stopped by our house one night in Aug. to see if we wanted him to inspect our roof. We said sure. While he was out looking around, I Iooked up their company on Angie's list. They only had one review but it was a good one. Turns out we had wind damage. As he presented his information to us he was very professional, knowledgable and seemed to have all the proper insurance, licenses etc. in place. We called the insurance company and filled the claim. He walked us through what the process would be. The insurance company came out and agreed that our roof needed to be replaced. Dustin was there for that inspection. He was very accommodating in giving us references of other houses in our area noted with what color roofs they got to help us choose color along with the standard swatch board. After that we still couldn't decide so he dropped off larger swatches of the colors we had it narrowed down to. He was very patient. Dustin gave us the schedule of when things would be dropped off. The crew came in and seemed professional. The roof was done in a day. They worked pretty late into the day so it was a bit dark when they left. They came back the next morning though to finish the cleanup. Due to this being an insurance claim the payment process was cumbersome but Dustin was patient with waiting for money. I actually just finally paid this up last week so we are officially done.

Their rep, Dan Lillestol, solicited our business following a major hailstorm in JUN 2011.  Throughout the summer, Dan kept in touch as we put in a claim from our insurance company and solicited bids from 3 other companies.  He was very responsive to all questions and was willing to spend the time to work with us on price and scope.

Dan also managed the install process to ensure that we were satisfied with the material delivery, dumpster placement and post-work cleanup.

In short, in a business where all competitors bid to the insurance company estimate, Dan EARNED our business.