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Trinity Exteriors Inc
Doors (Interior) - Install or Replace, Major Home Repairs (General Contractor), Seamless Metal Gutters - Install,
About us
As an Angie's List "Super Service Award winner" for 12 straight years in a row, Trinity Exteriors, Inc. is an exceptional restoration contractor specializing in roofing, siding, windows and gutters. Licensed with offices in Minnesota - we are proud to have developed a large following of satisfied customers who rely on us to help them, their families and friends with all their exterior renovation needs. We attribute our success and growth over the years to three guiding principles; service, quality, and integrity. To schedule a no pressure consult and free inspection, contact us at 952.920.9520 and tell us you found us on Angie's List!!
Business highlights
Se habla espanol
Emergency services offered
18 years of experience
Services we offer
Roofing. Siding. Gutters. Storm Damage Repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 2% | ||
| 0% |
Showing 51-75 of 112 reviews
Michael S.
Jun 2016
Communication and expectations were clearly laid out. Trinity delivered on all aspects of the job. My house looks great and is maintenance free! My yard was spotless each night when the crew left.
Response from Trinity Exteriors Inc
"Thank you for the positive review, [Member Name Removed]. It was great working with you!"
Joyce A.
May 2016
It was a pleasure working with Trinity Exteriors from start to finish – they replaced our siding and roof. Their workmanship is exceptional. The whole project was completed in the timeframe they told us it would be completed in. They worked extensively with our insurance company. They always returned our calls/inquiries in a timely manner. Their workers are friendly and courteous. The worksite was always clean and orderly. I feel like they treated us like we were 'family'. We give them the highest praise and would recommend them to anyone.
Response from Trinity Exteriors Inc
"Thank you for the review, [Member Name Removed]. It was great working with you!"
Matt A.
May 2016
Trinity Exteriors was punctual, professional and finished the job in a timely manner. Their attention to detail and follow through really stood out.
Response from Trinity Exteriors Inc
"Thank you for the review, [Member Name Removed]. It was a pleasure working with you!"
Norman D.
May 2016
Trinity Exteriors worked with us on our new, beautiful, well-built roof. They were helpful with answering any question every step of the way. I would recommend working with this knowledgeable and personable team. - Norm of Houlton WI.
Response from Trinity Exteriors Inc
"Thank you for the review, Norm. It was wonderful working with you, and we would love for you to keep us in mind for any friends or family who may need roofing work done."
Barbara F.
Jan 2016
unknown
Response from Trinity Exteriors Inc
"Thank you for your review. We enjoyed working with you."
Matt B.
Oct 2015
unknown
Response from Trinity Exteriors Inc
"Thank you for your review. It was a pleasure working with you."
Susan S.
Oct 2015
My contacts with Kevin, the sale rep, and Traci, the production coordinator were all excellent. Traci was especially responsive to questions and concerns. The project manager, Bryan, communicated with me well about the what was being done on the job and the steps for the work. The quality of the work performed by the subcontractors was good. There was a problem with several areas in which the sidingwas installed without adequate spacing for expansion, resulting in buckling. This problem was fixed by Joe and several members of the original subcontracting crew, and all is now good with the job.
Response from Trinity Exteriors Inc
"Thank you for your review. We enjoyed working with you!"
Gary D.
Sep 2015
The process took a while, but largely because of the insurance process, the researching and sifting through various alternative solutions to the ice-dam issues, and then lastly the winter season hitting before work could be done. I was very happy with how thorough and professional Ken Burton, the sales rep, was. There was no rush or pressure to get things done. He was helpful in coming up with resources and alternatives to solving my issues before deciding on a course of action. I was very pleased with Ken and the process. I highly recommend Ken If you are looking for new or alternate solutions to problems relating to roofing.
The actual work was done in segments, but done in a timely and punctual manner at all stages. First, tearing off shingles, removing old skylights, installing "cross-vent" panels on roof deck, installing skylights, and installing shingles. Then the interior skylight shafts had to be re-done (sheetrocked, mudded, taped, etc) and trimmed out. Finally, the metal soffits were replaced around the house. All of this was done smoothly, and according to the proposed timeline. I had no surprises or delays once the project started.
One final important note: I had decided to incorporate having a new solar system installed on the roof during this same time period. Ken and his staff worked well with me and with the solar installers to coordinate timing, allow for roof mounting brackets, etc. It was good to see complementary, but independent, subcontractors working together to get the whole project done. I very much appreciated how well that process went.
The actual work was done in segments, but done in a timely and punctual manner at all stages. First, tearing off shingles, removing old skylights, installing "cross-vent" panels on roof deck, installing skylights, and installing shingles. Then the interior skylight shafts had to be re-done (sheetrocked, mudded, taped, etc) and trimmed out. Finally, the metal soffits were replaced around the house. All of this was done smoothly, and according to the proposed timeline. I had no surprises or delays once the project started.
One final important note: I had decided to incorporate having a new solar system installed on the roof during this same time period. Ken and his staff worked well with me and with the solar installers to coordinate timing, allow for roof mounting brackets, etc. It was good to see complementary, but independent, subcontractors working together to get the whole project done. I very much appreciated how well that process went.
Response from Trinity Exteriors Inc
"Thank you for the review! We enjoyed working with you!"
Mary T.
Jul 2015
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Nancy E.
Apr 2015
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Response from Trinity Exteriors Inc
"Dear (member name), We greatly appreciate your your review. It truly was wonderful working with you and Dave. Best Regards, Karen DeMarrias"
Andrew S.
Feb 2015
They were very easy to work with and provided us not only with options, but sound advice as well. The actual install was delayed due to weather and the difficulty of getting the correct skylights. However, they stayed on top of it and did a great job. The only minor complaint was that they removed the existing gutters before they were ready (via a third party they set up) to install the new ones.
Response from Trinity Exteriors Inc
"Dear [name removed], Thank you for your review. It was great working with you! Best Regards, Karen DeMarrias"
Lisa C.
Jan 2015
unknown
Response from Trinity Exteriors Inc
"Dear [member name removed], Thank you for your positive feedback. It has been a pleasure doing business with you. Best Regards, Karen DeMarrias"
Cyrus H.
Jan 2015
unknown
Response from Trinity Exteriors Inc
"Dear [Member Name], Thank you for the positive feedback. It has been a pleasure doing business with you. Best Regards, Karen DeMArrias"
Jeannine W.
Nov 2014
Great. It turned out to be a very lengthy process. Ken from Trinity was very thorough in his investigation, from tracking down our discontinued shingles and making sure that we received the quality that we originally had. He was also great at communicating and keeping us informed through the entire process.
Response from Trinity Exteriors Inc
"[removed member name], Thank you for your positive feedback. It was a pleasure doing business with you."
Casey M.
Oct 2014
Trinity did a great job! From the start of hiring them, they were easy to work with. Our first appointment they came and took a look at the existing gutters and let us know how they could improve the existing and add new. We then picked the closest matching color (you can't even tell the difference) and they let us know a bid would be to us shortly. By week end they had us the quote and we then set up the install date for the following week. They showed up on time, were professional, had everything they needed and finished in one day. They even followed up the next day to make sure everything had been completed.
BEN M.
Oct 2014
My roof got damaged in a storm in 2013, and the contractor that the insurance company sent out to tarp it did even more damage. The insurance company insisted that they could just patch the roof and originally claimed they didn't owe me anything for the contractor whose number they gave me to call for the tarping. When Kevin from Trinity came out, he told me that what the insurance company wanted to do was not up to Minneapolis code (another contractor who looked at the house also said this), and the insurance company owed me a new roof. This started a long discussion between the insurance company and Trinity (which I fortunately didn't need to get involved in very often), that finally ended with Trinity providing the insurance company with a copy of the relevant city code and a letter from a city inspector (on city letterhead, signed and with a phone number as per the insurance companies requirements) stating that the proposed work was not up to code.
After all this got done there wasn't a very large window of time for Trinity to get the actual roof work done, and the weather was not cooperative. They did a great job in keeping in touch with me about when they would be out there. During the course of the work, there were three things that didn't get done the way that we had talked about. They installed vents instead of ridge venting. They didn't repair an unrelated gutter problem that I had asked them to fix while they were there, and because of some changes that needed to be made during the roof repair, there was a gap in the flashing. The first two they simply fixed without complaint. The last one was noticed long after they were done, and because I am residing my house, they worked out a discount that I used to pay the siding company to fix the issue.
Finally, they fixed some leaks in my garage roof. This took a while to do. Because it was a small repair, they waited until they could fit it in around another small job that used identical shingles, which was fine by me.
Throughout the whole process of dealing with the insurance company, subcontracting the chimney repair, and fixing the roof, I felt like they were looking out for my best interest. The people on-site were helpful, and accommodating, and they did a good job of containing the inevitable mess from a roof tear-off and replacment. And most importantly, the new roof doesn't leak and looks great.
After all this got done there wasn't a very large window of time for Trinity to get the actual roof work done, and the weather was not cooperative. They did a great job in keeping in touch with me about when they would be out there. During the course of the work, there were three things that didn't get done the way that we had talked about. They installed vents instead of ridge venting. They didn't repair an unrelated gutter problem that I had asked them to fix while they were there, and because of some changes that needed to be made during the roof repair, there was a gap in the flashing. The first two they simply fixed without complaint. The last one was noticed long after they were done, and because I am residing my house, they worked out a discount that I used to pay the siding company to fix the issue.
Finally, they fixed some leaks in my garage roof. This took a while to do. Because it was a small repair, they waited until they could fit it in around another small job that used identical shingles, which was fine by me.
Throughout the whole process of dealing with the insurance company, subcontracting the chimney repair, and fixing the roof, I felt like they were looking out for my best interest. The people on-site were helpful, and accommodating, and they did a good job of containing the inevitable mess from a roof tear-off and replacment. And most importantly, the new roof doesn't leak and looks great.
Bipin P.
Oct 2014
Worked with Ken Burton of Trinity. He is a very professional, responsive & knowledgable person to deal with.
He worked very well with insurance adjustors. Stayed firm but very courteous in all his conversations with adjustors.
Rest of Trinity folks were also communicative through out the process & overall it went well.
He worked very well with insurance adjustors. Stayed firm but very courteous in all his conversations with adjustors.
Rest of Trinity folks were also communicative through out the process & overall it went well.
DAWN S.
Oct 2014
The work was done in a highly professional manner and the Trinity staff was very responsive to our needs and questions throughout the process. I found the Trinity staff (especially Ken, the representative we worked with) to be very knowledgable and true experts in the field of roofing and exterior issues. Rather than just writing an estimate, Trinity acted as a consultant and brought several different alternatives for roofing and gutters to our attention that we would not otherwise have been aware of - in addtion, even though they did not do the work, Trinity assisted us in evaluating options for damage to our skylights.
Trinity went above and beyond at every step of the process and we are very happy with the finished product. I would not hesitate to recommend Trinity to others needing roofing or exteror services.
Trinity went above and beyond at every step of the process and we are very happy with the finished product. I would not hesitate to recommend Trinity to others needing roofing or exteror services.
Barb E.
Aug 2014
It went well.
Response from Trinity Exteriors Inc
"[Name removed], Thank you for your positive feedback. We look forward to being of service to you at any point in the future. Best Regards, Karen Karen DeMarrias Customer Service Manager Trinity Exteriors, Inc."
Kevin N.
Jun 2014
Good. It was all great. They are responsive.
Response from Trinity Exteriors Inc
"Thank you for taking the time to submit your review. It is a pleasure doing business with you."
Lindsay A.
Jun 2014
We had just moved into our new house (Nov. 2011) and trusted Trinity's expertise with all things roof/gutters. While our roof is fine, over the next two winters we noticed an increasingly severe problem both with ice dams and with flooding. Our gutters constantly overflow and the overflow comes into our kitchen, which has resulted in a wall with SEVERE water damage.
We contacted Trinity regarding the issues in January of 2014. They came out to look at our ice dams and told us we needed an expensive upgrade to heated coils, as well as to redo all of our soffits as they were not working any longer. We were told an estimate would come our way that week. We are still waiting.
Fast forward to spring - we call again because now we are having massive overflow and flooding. They want to come look at the gutters and give us an estimate (which they had already come out in January to look at....). The came out, again, and told us our gutters were too small, specifically our downspouts and we needed to increase the size. We were to get an estimate that week. We are still waiting.
Over 6 months and we can't even get an estimate, much less get the work done. Not to mention there was absolutely no accountability on behalf of the gutter crew saying they made a mistake in determining what size gutters we initially needed. Had they said they would fix the error, free of cost - and then offer to do additional things (like the coils and gutter helmets), we would have absolutely respected that and paid for the additional things.
Even if we DID want to upgrade to gutter helmets or heated coils, we can't because we can't actually get anyone to respond with a quote. I can't begin to express my disappointment after we initially had such a great experience. I did notice they had no trouble calling us and asking if they could put a sign in our yard though....
We contacted Trinity regarding the issues in January of 2014. They came out to look at our ice dams and told us we needed an expensive upgrade to heated coils, as well as to redo all of our soffits as they were not working any longer. We were told an estimate would come our way that week. We are still waiting.
Fast forward to spring - we call again because now we are having massive overflow and flooding. They want to come look at the gutters and give us an estimate (which they had already come out in January to look at....). The came out, again, and told us our gutters were too small, specifically our downspouts and we needed to increase the size. We were to get an estimate that week. We are still waiting.
Over 6 months and we can't even get an estimate, much less get the work done. Not to mention there was absolutely no accountability on behalf of the gutter crew saying they made a mistake in determining what size gutters we initially needed. Had they said they would fix the error, free of cost - and then offer to do additional things (like the coils and gutter helmets), we would have absolutely respected that and paid for the additional things.
Even if we DID want to upgrade to gutter helmets or heated coils, we can't because we can't actually get anyone to respond with a quote. I can't begin to express my disappointment after we initially had such a great experience. I did notice they had no trouble calling us and asking if they could put a sign in our yard though....
Janet N.
May 2014
I was very pleased with their services. I only paid the deductible for this service. I would recommend them to others.
Response from Trinity Exteriors Inc
"Thank you for taking the time to submit your review. It was a pleasure doing business with you."
Brian B.
May 2014
We hired Trinity based on a previous positive experience with them, approximately two years before this job. They were immediately responsive to our initial inquiry. We met with them and the insurance adjuster to review the damage and scope of work. We needed some additional venting installed and communicated this to Trinity as well. The additional work and insurance work were priced out and agreed to. After that, our sales person became non responsive. I called and emailed a number of times asking for information and trying to confirm scheduling. The job was eventually scheduled for mid-October, 2013. The materials showed up three days before work was to begin. The crew that did the roofing work was professional and they did an excellent job cleaning up the site each evening before going home. The work appeared complete.
Trinity worked with my insurance company on negotiating for a skylight that needed to be replaced. I was not copied on any communications from Trinity, though my insurance company kept me up to date. The headaches communicating with Trinity continued, I attempted to contact the sales person three times and finally had to contact the company owner directly to secure paperwork required by my mortgage company so Trinity could be paid. That took care of the initial round of invoices. Three months later I received another invoice for just over $3000, payable upon receipt. I had already explained to Trinity that the insurance funds were in escrow with my mortgage company, and they had successfully invoiced the first $12,000 with the mortgage company. Somehow they didn't understand that the remaining invoices needed to be paid in the same fashion, and of course they didn't contact me at all. I forwarded their invoice to the mortgage company to be paid.
Unfortunately it doesn't end there. This winter, the new skylight that Trinity installed developed an ice dam that was nearly 6 inches high. When the temperatures started to warm up, I had a small trickle of water running down my roof joists and out of the ceiling in the living room. This has never happened in past winters. I contacted them and they sent a person out right away. Their solution was to put salt pucks on the roof to melt the ice dams and reinspect the installation when the snow melts. I know they were at the house on Monday to inspect it and they left a message indicating they would contact me about their findings. Of course, I haven't heard anything from them.
Finally, Trinity left the building permit taped to my front door with explicit instructions to leave it there until the city inspector signed off. It stayed there all winter and into the spring. I called them last week to ask why the permit hadn't been signed off. I was informed that the city signed off on it in November via email, of course no one at Trinity bothered to communicate this to me.
I work in industrial construction and have for nearly 20 years, so I know how to deal with construction, contractors and communication. Overall I am very disappointed with the level of service provided by Trinity. Their communication was poor to non-existent. The ice dam and leak around the skylight leave me wondering about the quality of their materials and work. I would not recommend contacting with Trinity Exteriors.
Trinity worked with my insurance company on negotiating for a skylight that needed to be replaced. I was not copied on any communications from Trinity, though my insurance company kept me up to date. The headaches communicating with Trinity continued, I attempted to contact the sales person three times and finally had to contact the company owner directly to secure paperwork required by my mortgage company so Trinity could be paid. That took care of the initial round of invoices. Three months later I received another invoice for just over $3000, payable upon receipt. I had already explained to Trinity that the insurance funds were in escrow with my mortgage company, and they had successfully invoiced the first $12,000 with the mortgage company. Somehow they didn't understand that the remaining invoices needed to be paid in the same fashion, and of course they didn't contact me at all. I forwarded their invoice to the mortgage company to be paid.
Unfortunately it doesn't end there. This winter, the new skylight that Trinity installed developed an ice dam that was nearly 6 inches high. When the temperatures started to warm up, I had a small trickle of water running down my roof joists and out of the ceiling in the living room. This has never happened in past winters. I contacted them and they sent a person out right away. Their solution was to put salt pucks on the roof to melt the ice dams and reinspect the installation when the snow melts. I know they were at the house on Monday to inspect it and they left a message indicating they would contact me about their findings. Of course, I haven't heard anything from them.
Finally, Trinity left the building permit taped to my front door with explicit instructions to leave it there until the city inspector signed off. It stayed there all winter and into the spring. I called them last week to ask why the permit hadn't been signed off. I was informed that the city signed off on it in November via email, of course no one at Trinity bothered to communicate this to me.
I work in industrial construction and have for nearly 20 years, so I know how to deal with construction, contractors and communication. Overall I am very disappointed with the level of service provided by Trinity. Their communication was poor to non-existent. The ice dam and leak around the skylight leave me wondering about the quality of their materials and work. I would not recommend contacting with Trinity Exteriors.
Response from Trinity Exteriors Inc
"Customer satisfaction is our top priority as a company, and we did not perform up to our usual standards of excellence with this customer. To lose a past customer pains me greatly, because a majority of our business is done though referrals. I find solace in that the customer helped me identify a deficiancy we had in the way we service customers that have storm damage. Through realignment of responsibilty, additional training and adding staff, I am 100% confident we have addressed the concerns brought up by this customer. I do take issue with a few things the customer said that I feel need to be expanded upon. 1. When the customer called stating he had the trickle of water coming in around his skylight we sent our field supervisor out there that day. He did significantly more than “put salt pucks on the roof to melt the ice dam”. He removed snow around the skylight and created channels in the ice dam so all the water that had been backed up around the skylight could be released, which immediately stopped the trickle of water from coming in the house. 2. The customer had a Velux deck mounted skylight that was a few years old and was compromised by the hailstorm. We spent two months and countless hours providing justification for its replacement to his insurance company until they finally agreed to pay for the replacement of his skylight, which saved the customer over $500 that he was going to pay out of his own pocket. We replaced it with the same model of Velux deck mounted skylight that he had before. 3. As I stated before, I am extremely disappointed in our level of communication with this customer but I unequivocally stand behind quality of products used and level of craftsmanship on the project. Sincerely, Ted Swanson President Trinity Exteriors, Inc"
Stan D.
May 2014
unknown
Response from Trinity Exteriors Inc
"[member name removed], It was wonderful to speak with you today. Once again, I wanted to let you know how much we, at Trinity Exteriors, appreciate positive feedback. It is always welcome to have a cheerful phone call. The beauty of it is that most phone calls, no matter how they start, can have a positive outcome. It is a great job to come to knowing we are restoring someone's home back to, if not better than, it's original form. Best Regards, Karen"
Jey C.
Feb 2014
Highly, highly recommend Kevin and Trinity Exteriors. I can't emphasize that enough. If you go with them, you'll be getting top notch service.
We bought a house with an old roof that we knew needed to be replaced sooner rather than later. I had 3 people come out to give quotes on the price.
First company - $10,000
Second company - $8,500
Third company (Trinity) - Kevin came out and examined the roof before I was even back home (after asking my permission). He told me that he felt we had hail damage from the hailstorm this previous May, and pointed out all the signs that indicated hail damage. The prior two companies made no such mention of any damage. From there, he took care of everything. He met with the adjuster, he explained how much I would owe (just my deductible), and I did nothing but sit back. Our new roof has been great thus far, and we just paid the deductible amount a few months ago, completing the transaction. I didn't know that it could be so easy! Thanks again Kevin!
We bought a house with an old roof that we knew needed to be replaced sooner rather than later. I had 3 people come out to give quotes on the price.
First company - $10,000
Second company - $8,500
Third company (Trinity) - Kevin came out and examined the roof before I was even back home (after asking my permission). He told me that he felt we had hail damage from the hailstorm this previous May, and pointed out all the signs that indicated hail damage. The prior two companies made no such mention of any damage. From there, he took care of everything. He met with the adjuster, he explained how much I would owe (just my deductible), and I did nothing but sit back. Our new roof has been great thus far, and we just paid the deductible amount a few months ago, completing the transaction. I didn't know that it could be so easy! Thanks again Kevin!
Response from Trinity Exteriors Inc
"Dear Mr [removed member name], On behalf of Kevin and the rest of us here at Trinity Exteriors, I would like to thank you for your positive feedback. It seemed that your persistence to find a contractor with integrity paid off. We like to think of it as a win-win. You have a new roof at the cost of your deductible and we have a very happy customer. Your recommendation ensures us that we are all achieving what we set out to do, which is to do the work at a fair price, this allows everyone included feel good at the end of a job."
Licensing
State Contractor License Requirements
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FAQ
Trinity Exteriors Inc is currently rated 4.9 overall out of 5.
Trinity Exteriors Inc accepts the following forms of payment: CreditCard
Yes, Trinity Exteriors Inc offers free project estimates.
No, Trinity Exteriors Inc does not offer eco-friendly accreditations.
No, Trinity Exteriors Inc does not offer a senior discount.
Yes, Trinity Exteriors Inc offers emergency services.
No, Trinity Exteriors Inc does not offer warranties.