IN HOME TECH SOLUTIONS

Phone not answered so did not use. Bought new TV instead.

Matt was, in a word, fabulous. Pioneer no longer makes TVs. I absolutely love this TV because of the picture, etc. so didn't want to give up on it quite yet. I called Matt and he came over to diagnose the problem. He was up front with me saying that the board that needed to be replaced was extremely expensive and may not be worth replacing. He did say, however, that there is a board re-manufacturing company that may be able to fix the board I had at a much cheaper cost. He sent the board, they repaired it and I have my TV like new again. I can't say enough about Matt and his willingness to find a solution without having to go out and purchase a TV that may not have been as good. I highly recommend him!

Everything went very smoothly. They were responsive to questions and punctual.

It was great! Easy online scheduling, and great communication. Had to order the part and came back a week later to repair. Highly Recommend.

I wanted to see if they could repair my VIZIO TV, I sent them a message and they NEVER responded so I ended up buying a new Samsung TV. I will not give any places my business if they don't respond to my messages.

GREAT. They were very good and knew what needed to be done.300

White specks appeared on flat screen, as mirrors got stuck in off position. Required new part which In Home Tech ordered ahead of time. Made an appt. for installation, and tech arrived promptly. Because TV was up against a wall, it was extremely dusty, and h brought in his own vacuum and cleaned up all the duct inside and out! When finished, our TV looked like it was brand new!! Picture is gorgeous!!! Exc ll ent servic, I would highly recommend them!

Matt promptly answered our request for a quote. He called to let us know he had been delayed, asked if the new arrival time would be okay for our schedule and got here exactly as promised. Matt was able to get everything hooked up and working in less time than estimated, gave us a discount for being late (which was nice!). He left us with instructions on how to operate everything, put all of the furniture back where it was, and did an all around great job. Excellent service experience!

I have used Matt and his company a few times. They have been very professional, knowledgeable and punctual each time I have called them and needed them to come to my home and fix issues. I also purchased a receiver from them, and would not hesitate to use them as my go-to company for all of my home theater needs.

I called them before going to see if they'd be there to help me carry it in, left a message, but never got a call back. The only way they'd communicate was by email.

IHTS diagnosed the problem with my TV and located a hard-to-find part. Upon installing the part, a second issue was uncovered (couldn't have been detected prior to installing the part). The fix for the second issue was far more costly than the TV was worth, so IHTS returned the first part. In the end, my TV wasn't fixable at a worthwhile price, but I do not feel like I got ripped off getting the problem identified. They only charged me for the diagnostic fee they originally quoted me on the phone. Everyone I dealt with was friendly and professional. I would definitely use their services again if the need arises.

The visit went well. The technician was very clear in stating that the TV repair may not work or it might not last long. This would be due to the TV parts that could be acquired would be used and there was no way to identify how long they could function. The technician also discussed the general longevity of the other parts within the TV and possible options for what could be done with the TV. I was faced with the option of spending $400-$500 for parts and labor for my TV to last for an indeterminate period of time or for me to continue using it as is and then replace it with a new TV. I decided to only have the estimate and I did not commission any repairs. I had done approximately 4 hours of online research before contacting this company. They identified the same parts as I had and they gave me similar repair estimates as well. If the repairs could have been done with new parts I would have hired them to do the work. I would definitely consider calling them again if needed.

Very good work, very thoughtful, honest. True craftsmen.

He took it apart and informed us it needed a news circuit panel. the part needed to be sent in. When part came in 1-2 weeks later, he came back and finished the repair.

Mark from In Home Tech fixed my Pioneer Plasma TV by using the remote control to cancel out a previous set-up that was causing problems in our home. The fee was the basic cost for a house call. Very happy with their work.

He came out gave us an estimate for our tv, and charged us a decent amount.

Two weeks ago a Comcast technician installed a new modem and router I had purchased to work with an upgrade in Comcast service. Occasionally it worked fine but more often it was very slow or I would have to reconnect to the internet. Yesterday morning, I couldn't connect to my wifi network at all. At 10:00 I went to the In Home Tech Solutions website and sent a request for a service appointment. At 10:15 Heidi called, asked me to explain my problem and put me on hold while she checked availability of the technicians. She said Mark could be there between 11 and 12. In about an hour? Unbelievable. Of course, when Mark arrived, I was connected to wifi and everything was working perfectly. This made it nearly impossible to track down the problem. However, it finally dropped so he did some research, changed some settings on the router, rebooted the system and everything was working fine. Because the problem had been intermittent, he wasn't sure he had actually solved it, so he told me what to do if it went down again, gave me his cell phone number and told me that if he had to come out again, he wouldn't charge me for a service call. He had several other things he would try. It's now 24 hours later and my wifi continues to work perfectly with not one problem. While here, Mark also connected my Blu Ray player to the internet so I can access Netflix and Amazon. If I have computer or TV problems in the future, I definitely will call In Home Tech Solutions. They are the best!

Well...my broken sony tv is workimg again. Not much else i can say. Very nice people and overall a good experience.

Smooth. No problems at all.

My computer crashed beyond repair. Mark was able to get a new computer for me within a day. He installed my programs and transferred all the files from my old computer to the new one. I had some small problems with another computer and Mark fixed them. I've made a review for this company in the past regarding another problem. I'm so happy they've maintained their high standards and custormer service.

Mark found that the backlighting had failed. He told us that it was fixable, but would require quite a bit of labor and a new TV of the same size would be probably be more cost effective. He agreed to recycle the old TV.

Very professional. Explained to me the different types of repairs that could be done so that I could pick the less expensive option if I wanted it. I liked the fact that they were very honest and willing to give me those different options.

He answered all my questions about tv and satelite instillation repair and told me an option for services that it would be better to seek a different option.

The tech who arrived on time, Kenny, was top notch from the moment he entered our home. Polite, professional, and immediately displayed the knowledge needed to repair our TV. He had it up and operating within about 30 minutes. Then he went over and above what we asked for by technically adjusting the color, sharpness, and then cleaned the bulbs. It's a rear projection TV. Wow, the TV picture hasn't looked this good since it was new. This writeup sounds like he's a friend, relative, or something. He's not. He and his company do what they all should do: provide services they claim to perform. They did and deserve the A grade. We would absolutely have Kenny and In Tech Home Solutions back to our home if other problems arose. Don't hesitate folks, these are the people to call with your electronic issues.

It went very well. They were very knowledgeable and took care of the problem. They were very good and very professional.