MEDIA COM

They have lied to me about what I needed and then wouldn’t give me the money back that they took wrongfully. The customer service person wouldn’t let me speak to anyone higher than them. I don’t want this to happen to other people, especially when I know that there have been other instances in our area where similar situations have taken place with other companies, especially with senior citizens and women.

Starting last December a billing error started appearing in our bill. The bill went down and we thought it was a special but just in case we called to verify it was right and they said it was. Then a month ago they came out and cut our service at the pole without notification. A couple days later they came out and offered a higher priced service and accused us of stealing service. We've had them for 3 years. They had a billing error problem, we don't know why the billing went down, they blamed it on the computer. It was an unpleasant experience. For our initial installation they inadvertently severed our phone line which was with a rival company. I think it was an accident but you never know. They argued about paying for it. We'd give the lowest rating to customer service - they were rude on the phone and not helpful at all plus they gave us inaccurate information. The delivery of the cable service isn't that bad. They have a decent product but their customer service people need to go to classes. Their quality of work is uneven. It's a monopoly and the only cable service I have.