Genz-Ryan Plumbing Heating & Air Conditioning

Flawlessly.

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The important part is that she is very happy with the system and loves the better tasting water.  And I am glad my water pipes will not build more deposits.  Also the installation went very smooth with the plumber and he finished in less then two hours.

Matt did a great job on rough-in and installation of fixtures.  Did have to return as he was provided with wrong tub faucet and had one minor leak under vanity. Overall we are thrilled with the new bath.

A+++++

Genz Ryan is a class act, best outfit I interviewed to work on my house.    The staff is so friendly, and not in a fake way, they were sincerely interested in providing the best solution that was both cost effective and the right fix for what I needed done.  They also assisted me in the rebate process through local and any applicable federal programs.

They did everything right the first time, and if for some odd reason something wasn't right after the fact, they guaranteed their work, which I frankly appreciate.  I have had way too many hacks bid jobs at my house that probably won't provide a warranty longer than a day, therefore I was pleased to have a company like Genz Ryan do this work for me.

This was my first experience with them, and I would absolutely use them again, and again, and refer them to my close friends and family.  I would call them in the future for any services they provide because I was so impressed with how they handled their HVAC work.  

  

After two winters in our 1922 bungalow in St. Paul I was not very happy with the cost to keep our home heated.  I didn't want to invest in a new boiler so I started looking at alternative options.  After looking on the internet I thought it might help to call some professionals for their opinion.  One of the companies I called was Genz Ryan.  I knew right away I was talking to an experienced professional.  He told me about a product called a Honeywell AquaReset Outdoor System.  The price quote and installation was competitive with other companies I researched against.  I choose Genz Ryan because they never tried to push any brands or products on me.  Once he knew what type of boiler I had and relative age he knew exactly what I needed for the results I was looking for.  After researching his recommendation online I knew it was exactly what I was looking for.

The technician arrived at my house on-time and was very professional.  The installation took just over one hour with no hiccups.  After 4 months of using this product my heating bills are 10-15% lower than last year.  In addition, I am able to keep my thermostat at a higher temperature than in previous winters.

I am very happy with this product as well as the service I received from Genz Ryan.  Their technician was very knowledgeable.  The sales team listens to me and recommended products based on my needs.  They never forced or pushed me into a product that was really expensive or excessive for my needs.  I will be recommending this product to any person that is looking to increase an old boiler's efficiency.

Genz Ryan was extremely nice throughout the entire process, start to finish.  They have a no pressure bidding policy, which I enjoyed, because other companies don't always follow this procedure. 

The communication, coordination, and work was what impressed me.  In addition, their admin staff does a wonderful job of following up to ensure the best possible service and outcomes. The techs that came to my house to perform work were more polished and professional than others individuals I have encountered in the pass, ie I had no reservations about who was in my house. 

The work they did was outstanding and backed up by their awesome warranty. In my opinion, a warranty is only as good as the company who provides it, and to my knowledge they have been around for a very long time, therefore I trust they will be there in the future should I need them. 

I would recommend Genz Ryan to all of my friends and family members, given the absolutely great results I achieved with them!!!

Genz Ryan came to my home to review my boiler system.  This was a new home for myself and I was unfamiliar with boilers.  I was looking for someone who was knowledgeable with these type of systems to verify mine was in working order.  Their service technician walked me through the system and how to service it.  He said everything looked good except the pump.  He said the pump was pretty old and should be replaced.  Happy that everything else was fine, I figured I'd wait on the pump.

One month later the pump failed.  It was Friday at 3pm.  It was winter and without this pump my home would start getting cold.  I contacted Genz Ryan and got ahold of their service manager, Andy Ryan.  Andy said all of his technicians were currently out on calls.  Seeing how it was Friday afternoon, I figured I was in for a cold weekend.

Andy listened to what had happened.  He asked that I e-mail him a picture of the pump and he would do some research.  30 minutes later Andy called me back.  He said he had a replacement part and would be bringing it to my home and installing it himself.  He was at my home 30 minutes later.

To install the pump Andy had to drain the water out of the entire system, replace the pump, and then refill the entire system.  This was not a small task and Andy was at my home until 7pm that night.

This type of service is unprecedented.  I would highly recommend Andy Ryan and his team to anyone with plumping or HVAC needs.

They never pulled a permit, and the work was never inspected.  It was installed improperly.  None of the seams were ever sealed on the ductwork; this resulted in condensation, which resulted in mold, rust, and water in our attic.  They’ve strung us along since 1998 with telling us to try different things to fix the situation.  It is costing us $9000 to get our house back to normal.

We got a high effeciency furnace but it was first thought we could use the existing exhause ductwork.  As it wurns out we could not so the work crew had to route an entirely new vent stack and exhaust stack - across the basement, up the garage wall and out the garage roof.  All of this was beautifully done.  They took extra care to make sure the mess was minimized and the finished product was hidden from view.  They even installed a drainage system in PVC for the existing water softener and humidifier so the install was very neat and clean.  Could not have been happier with the work and the team was fantastic!

Genz-Ryan processed all the aperwork for rebates from various sources and have called me now 3 times to make sure things are working fine.  Would highly recommend.

My A/C went out on a Friday night.  We suffered through the weekend and called Genz-Ryan on Monday morning at 8:30am.  With the record humidity and muggy weather, I fully expected to wait a day or two for service.   To my delight, a service technician called me back in less than 30 minutes and said that he was just leaving a service call in Oakdale and could be at my home in Woodbury in 30 minutes.   Service Technician Cory Von Bank arrived in less than 30 minutes, found and corrected the problem (blown motor capacitor) and had my A/C blowing cold air in less than 30 minutes.  While checking the rest of the system, he explained what I could do to maintain my A/C system for peak performance in these hot and muggy days.   I could not have asked for better service.  I have used Genz-Ryan on prior heating and cooling service calls and found their service to be prompt, professional and reasonably priced.   With this service call, they set a new standard for performance.   I recommend Genz-Ryan without reservation. 

Contractor did excellent job - enough already!

During my time with them, I had a heating replacement unit installed. It ended up costing me approximately $1200, which seemed astronomical to me. I’ve questioned their billing practices during my time with them. I don’t understand why you have to pay a service fee to come out when I’m paying them continuously for their contract. I have since stopped working with them.

I spent about $400 for moving the system and having the high velocity air-conditioner system installed was a lot. They were good. There were some technical questions and the sales guy had to do a lot of checking to make sure he was installing the right stuff. They seemed professional, but they needed more expertise. I would use them again because there are not many people that do what they do.

I have never had a problem with their work, and have found them to be responsive to my calls, prompt to schedule, willing to schedule directly with my renters to keep me out of the middle, timely in their arrivals, etc. If at a rental and I'mnot there, they always call to confirm what they found to be the problem and again when they are finished. Their prices are competitive and fair and quality always seems to be top notch. I can honestly say I have never had a bad experience with them, and recently recommended them to a friend for a major plumbing rehab in an older building in Minneapolis.

The work went fine. They did a good job. They gave me a lot of information about the furnace and its operation. They checked it out to make sure it was working correctly. I was happy with the way they did their job.

There was an initial flurry of activity that always resulted in them saying they had to get approval from the manufacturers local rep. After weeks of no follow up or progress, I quit asking for their help and went directly to the factory for assistance. The factory processed my request and had no cost replacement parts sent to me in 10 days. I used Angie's to find another plumber (Zell) to do the install.

The main pump price was reasonable. The price of the back up system was excessive given the fact that it was done in conjunction with the main pump. They quoted a 2-year warranty, which I have never received. I experienced a temporary failure, which is very disturbing, of both pumps even with electrical power on. It required the homeowners to manually bale water for several hours to avoid flooding until their repair person arrived. This issue is still being studied. In addition, there was a small leak on the back up sump pump installation.

I did not hire this company.

They do outstanding work. I have been very satisfied with their work. They are A's all the way down the line. I will use them again in the future.

They came right out to give me the estimate for the work. They could not schedule me as quickly, because they were busier than blazes. I told them that I was not concerned about the price that I just wanted the work done. The estimate came out to about five hundred dollars.

When I called Genz-Ryan they told me they could do same day service but it would be late afternoon. I explained a conflict that I had with that time and they had a tech here within 2 hours. Jay was very knowledgeable, courteous and took the time to explain the the problem and resolution. He also did an overall check of the furnace to make sure it was running efficiently. He pointed out things to watch in the future to avoid problems. He also walked me through the components of my furnace and the most efficient way to use it. I felt like I got a very fair deal and was treated with honesty and respect.

Did not use G-R for this work as their price was way too high. Five hundred dollars for an hour's work seems excessive.

I contacted Richard in the company's plumbing division to make recommendations for units that work better than the ones we currently had. There are lots of toilets on the market and I was not able to tell, performance wise, one from the other when I toured big box stores. Richard suggested that based on their experience we'd be happy with the Toto Drake model. We set up an install date/time and everything went according to plan. G-R is admittedly not the cheapest of plumbing contractors, but I felt their experience was worth paying for in this situation; not to mention the ability to fall back on an implied warranty. One of their plumbers (John E.) arrived on time, explained everything, and installed the two units. His clean up was exceptional, and he spent extra time making sure we understood everything we needed to know.

I've used Genz-Ryan several times and would hire them again and they've been around for a long time, so I like the fact that they are experienced and I know they'll be around. They are good about coming right back out if there are any problems.