Reviews
3.02 Reviews
Showing 1-2 of 2 reviews
Susan N.
10/2013
furniture sales
 + -1 moreThe sales person was very nice and friendly and helpful. Select the fabrics with her help. All was good until we had a problem with the fabric on the chair cushion kept twisting around. They sent out a service tech and he had the cushion remade he said it was defective. New cushion arrives looks nice and matches well. 3 weeks later the fabric is twisting around cushion. We took the cushion into the store and they said it had to be opened and the fabric twisted back. Very hard to do. They said it was normal. I do not believe that. It doesn' t happen on the sofa nor has it ever happened on any other piece of furniture I have purchased whether it was less expensive or more expensive. They pretty much told us to live with it and handed us the cushion back and sent us on our way. I have not finished with them but have been too busy at work and too mad at them to talk to them. I believe they should let us pick another fabric or pick up the chair and refund the 1300.00 spent for chair that looks terrible.
Description of Work: had a sofa and chair custom made for us
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
Mike V.
06/2013
furniture sales
 + -1 moreunknown
Description of Work: It was a comedy of errors. Had a salesperson leave during our process. the owner gave us a $50 gift card for the inconvenience, which was above and beyond. got a new salesperson who attempted to rush our decision by giving us 7 days to make a decision and he said he was shredding our invoice. The salesperson and owner are both aware that I will be reviewing their store. This simply isn't the store for us. The work performed was house visits by each salesperson and estimates. Nothing was purchased.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Contact information
14111 ALDRICH AVE S, Burnsville, MN 55337
Licensing
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Service Categories
Furniture - Sales
FAQ
BASSETT FURNITURE DIRECT is currently rated 3 overall out of 5.
No, BASSETT FURNITURE DIRECT does not offer free project estimates.
No, BASSETT FURNITURE DIRECT does not offer eco-friendly accreditations.
No, BASSETT FURNITURE DIRECT does not offer a senior discount.
No, BASSETT FURNITURE DIRECT does not offer emergency services.
No, BASSETT FURNITURE DIRECT does not offer warranties.
Contact information
14111 ALDRICH AVE S, Burnsville, MN 55337