
Randy's Electric & Plumbing
About us
You deserve a safe and reliable home. Get the job done right the first time with outstanding customer service from the Twin Cities top rated electrician. Outlets, fans, lighting, smoke detectors, switches, and service panels. Your full service electrician.
Business highlights
Services we offer
Residential & Commercial Electrical Work, Troubleshooting, Re Wiring, Upgrades, Surge Protection, Fuses, Ceiling Fans, Circuit Breakers, Home Electrical Inspections, Outlets, Lights Switches, Phone & TV Outlets, GFCI Outlets, AFI Breakers, Recessed Lights, Arc Fault Interrupter Installation, Whole House Energy Management, Smoke & Carbon Monoxide Alarms, and Electric Vehicle Charger Station Installation.
Services we don't offer
Motors
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 14
Assorted photos uploaded by Randy's Electric & Plumbing
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
10% | ||
4% | ||
2% | ||
2% |
Filter reviews by service
Walked thru the house and informed me of additional tasks to get up to code. Told me the cost of the additional items.
They looked at the electrical panel and showed me two options for replace the current panel. I chose the panel that did not require cutting up the paneling.
They informed us that the power would be off for several hours.
They completed the work efficiently and also fixed some of my DIY errors.
The "additional items" were CO2 and radon alarms. Ours we very old and needed replacing and the additional alarms are required by code now.
They finished faster than the time estimated.
Randy's Electrical had handled the Permit and set up an appointment with the inspector. His review went without any problems.
What we were not told was that there was a $50 service call charge and gas money that was taken out of the coupon value before the guy even came into the house. We have had excellent electric work done with a coupon from another provider before and knew what to expect. This was stressful and just a complete waste of time. The guy left with an apologetic "err...maybe you might be able to get some money back...sorry we can't help"
Angies list were good and are refunding the deal so no complaints there.
Just avoid this company they sent basically a newbie apprentice who didn't know what he was at. Oh...he put in a smoke detector (battery operated) ...something anybody can do in about 5 minutes.
..I don't write bad reviews easily but I just want to save anyone from wasting their time and money.
Response to your response:
1) Yes I wasn't home but spoke to the "experienced electrician" at length on the phone at the time. And no..my wife wasn't happy she is just uneasy with telling people what they wont like to hear because she is a first class lady.
2) We offered alternative simpler work but the guy didn't have a clue. A fact we had verified by another company (A+ Rated Angies List) who did 2nd suggested job for less and to perfection.
3) Am more than prepared to add to a coupon value we are not naive but you weren't upfront about your service charge coming out of the coupon and gas money which doesn't leave a heck of a lot for an electricity job. You provided shabby service because you hate coupon jobs and are trying to pin it on us. V typical from sub class providers. ps I am Very Happy.
"The 'experts' say that it is about 5% of the world that a business can never make happy! It does seem like unhappy people are the ones who post the most...This customer was not even home when our high-trained and experienced journeyman electrician was at his house. His wife was there and was perfectly happy with our service! $69- for $200- worth is exactly what they received....The work they wanted was difficult and would have required most of a day to do, they were told our normal price, then how the discount applies right off the bottom line, but they wanted us to do whatever they asked for the coupon...I'm sorry, every house and every job is different and we can not know without looking how much each thing might cost. I believe it is highly unfair that Angie's List customers can say anything, true or not, with no consequences. I would love to have a third party hear both sides of each and every unhappy customer to see that we went way out of our way to try to make unreasonable people happy. Every home is different, so we offer a coupon for the one thing everyone needs. And some companies are cheaper than others, but cheap isn't excellent, and that is what we are - excellent! There is no other electrical company in the Twin Cities that provides the value we do. We are totally customer focused, and these are the things Angie's List customers have told us are important: -Lifetime Guarantee - Drug-free and back-ground checked - uniformed - ID badges - floor savers - the home cleaner than when we came -financing -"A" rated - answering the phone - doing it right the first time - up-front pricing so you always know the cost before before you go ahead - BBB member with an A rating, and the list goes on.... We are proud of our service and being voted "Best of Maple Grove" and "Best of Hopkins" and winning the "Talk of The Town" awards. And Angie's Super Service award for 6 years running!"
There was a trip charge of $49, which right off the bat, brought my services offered to $151. My additional costs to finish all five change-outs was $198, totally $267.00 overall. The electrician was at my home for about an hour.
ex
Sean was professional, cordial and polite. He listened to what I needed done and completed a written quote for me on paper before starting any work. He was obviously an expert at electrical issues and pointed out some things he thought we should be made aware of, without any pressure as to selling us extra services. In addition to the GFI outlet, he disconnected a house-wide intercom system we no longer use, gave us a quote on adding a wall switch for it..
I was impressed with the overall experience and will likely use Randy's Electric again. We have a north-Metro cabin with a variety of electrical problems and they will be my first choice when deciding to do that work.
When running 'specials' such as yours, perhaps you should explain to the customer that 1 hour of your 'service' call is for gas and travel expenditures which was promptly detailed to me by your electrician. Also, be more clear in your ads.. define what 1 troubleshooted problem is, define that gas/travel is part of the cost. I'm a very smart and savvy guy and I definitely felt like an attempt to take advantage of me occurred.
Thanks for troubleshooting my problem; it was well worth the $99 I paid. Unfortunately, we could have started a much better relationship with a different approach.
He installed what alarms of mine he could use plus two combination ones he had in his truck. My light switch was installed in the dining room . He couldn't use my outdoor light, but had one in the truck he put up on the garage. I would have appreciated learning more about that light, been shown how it worked and had explained why he taped over the light switch. That didn't happen. I paid the bill, received a receipt and he was gone.
The electrician was kind, courteous and efficient. Whatever difficulties we had were in communication. I would have appreciated a clear explanation of the charges as well as how the yard light worked. Perhaps I expected too much.
I was surprised to learn that when you make an appointment for 11, they have until 1 to arrive. I was told that this was mentioned at the time I made the appointment. If it was, I don't remember it. She suggested the service tech could stay later if needed because they are bonded and insured. After about a 10 minute consultation, the starting time was about noon. The work was done in about an hour, well before I needed to leave.
I'm new to the twin cities so I don't know if this is standard but Randy's does not charge by the hour. It's by the item. In our case moving the kitchen exhaust fan cost $357, add to that a $49 service charge, a $7.75 fuel charge and then apply the $200 coupon (which itself cost $69) for a grand total of $213.75. That's right, $213.75 was what it cost for a small uncomplicated job that took about 1 hour. At one point the technician mentioned he could easily pop in an outlet directly below the wire he was rerouting. When I asked how much he quoted me $98!
I went ahead with the job was because I bought the $69 coupon, was charged a $49 service fee plus a $7.75 fuel charge. It felt like I at least needed to get something for my money and the fan really did need to be dealt with but in my opinion, it doesn't turn out to be such a great deal. I regret not having gotten more info about how they charge for their work. I would never have hired them if I knew.
Lastly, I feel it's invasive to do a job and then present your unsuspecting customer with a pamphlet about your religious faith.
I won't be using this company again.
Thought the installation price was a little high.
Licensing
Trade License Number
Trade License Locale
Trade License Authority
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.