
Randy's Electric & Plumbing
About us
You deserve a safe and reliable home. Get the job done right the first time with outstanding customer service from the Twin Cities top rated electrician. Outlets, fans, lighting, smoke detectors, switches, and service panels. Your full service electrician.
Business highlights
Services we offer
Residential & Commercial Electrical Work, Troubleshooting, Re Wiring, Upgrades, Surge Protection, Fuses, Ceiling Fans, Circuit Breakers, Home Electrical Inspections, Outlets, Lights Switches, Phone & TV Outlets, GFCI Outlets, AFI Breakers, Recessed Lights, Arc Fault Interrupter Installation, Whole House Energy Management, Smoke & Carbon Monoxide Alarms, and Electric Vehicle Charger Station Installation.
Services we don't offer
Motors
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 14
Assorted photos uploaded by Randy's Electric & Plumbing
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
10% | ||
4% | ||
2% | ||
2% |
Filter reviews by service
May 28th I had an appointment with an electrician from Randy's Electric located at 13780 Reimer Dr. N. Maple
Grove, MN 55311 as per a conversation I had with their office. An electrician was to arrive between 1-3 p.m.
When the appointment was made I indicated I found their number on an ad that stated Complete Ceiling
Fan Installation $99.00. I told them I had two I needed
installed ? one in place of a light fixture which I had removed, however all the wiring was still there ?
the other was to be installed in a bedroom where there was no ceiling fixture. I understood the second would cost
slightly more.
Joe, the electrician arrived at 2:00 p.m. His first question was how many smoke detectors did I have, and
I should replace them. He gave me an estimate of $333.00 to replace them. After about 10 minutes of conversation
I declined that. He crossed this off the paperwork. Joe proceeded to give me a Estimate on the job to be done which
was $1,319.00 and explained no hidden costs and that
if it took him two days to complete this would be the most it could be. Since I had previously installed
many ceiling fans, I have been forbidden to enter the attic due to a bad knee, I knew that there was no way
it would be a big project especially for an experienced electrician. I explained this to Joe and I said it was a very
simple fix for both. Joe spent 10 minutes in the attic to install a new fan box, used wiring from previous
fixture and used the same switch. I had purchased the fans. Upon starting this fan on medium and high
speed the fan wobbled. I explained that if he were to switch the blades this sometimes eliminates this
problem and even read the directions stating that fact ? he said those instructionsare for dummies and
proceeded to tell me that is as good as it gets and if I tried switching blades, I could
be here all day.
Onto the bedroom, Joe talked to me about taking out sheet rock, I said NO ? there is a switch on the wall
for outlets and he should be able to use the wiring there. I had pictures from the inspector that showed
wiring going thru the ceiling studs and there was a wall cavity between studs on the walls to install another switch.
Once again Joe was in the attic for 10 minutes and did use the existing wiring however did have to add 30
feet of electrical wire and a second switch. Despite the fact that the two switches did not match, the fan did not wobble.
The time now is 6:15 p.m. I asked for the bill and Joe said it is exactly what I told you$1,319. WHAT? For a total
of 4 hours of labor and I still have a wobbly fan? You can't be serious. Joe said well I will waive the $49.00 service
call. Now it is still $1,270.00 who earns $317.50 per hour and doesn't do a satisfactory job? At this
time Joe became very angry and told me that he worked his ?a** off? for me and didn't he do right by me?
I said NO and I still will have to fix the first fan. At this point I became nervous and I just wanted him out of my house,
so I gave him a credit card and said I would talk to his office. I felt violated and disrespected.
The next day I called Randy's Electric office and no one was available to speak to me. On the 30th,
I talked with Cindy and explained my situation that the job was not done correctly, I felt I had experienced
a ?Bait and Switch? and was totally scammed by their electrician who charged $1270.00 for 4 hours of work. Cindy,
the office manager said she would have to talk with Joe and get his side of it and
would get back to me on the 3rd of June. She did call back and offered me $100 to fix the crooked switch
plate. I explained I had already corrected that and for 37 cents I re-cut the hole and put on different switch plates.
After much talking and giving reviews of Randy's Electric work listed on Angie's list I gave her examples
of other work completed and prices, out of 8 examples of installing comparable ceiling fans and electrical work
the average cost was $347.50 not $1,270.00. Cindy's response was, well you certainly did your homework,
however I can't give you more than $270.00. Randy was on vacation and she would have to talk with him.
Cindy assured me that on June 11th, I would receive a call. I did receive a call back, Cindy had talked with
Randy and that was all they were willing to give me. I offered an opportunity to have Randy come and see the work,
I wanted to talk to him personally, however that wasn't possible.
June 12th on my answering machine I received a message from Cindy stating that after much prayer and
thought, she felt good about sending me a check in the amount of $500.00. I proceeded to call her back and ask
if that was in addition to the $270.00 they offered the day before. Oh no, was her response, we feel good about the check
for $500.00. I asked who felt good? Me ? NO, again I asked to speak to Randy and have him come out to my
house. This was refused. I received a check for $500.00 stating reimbursement. Why that amount?
To install two ceiling fans, I was charged $770.00 this means this service cost $192.50 per hour. In addition I
still have a wobbly fan! SATISFACTION GUARANTEED ? I think NOT.
I have written this experience off, however I would like to warn seniors and other potential clients
BUYER BEWARE of Bait and Switch in addition to over-charging for service!
"Thank you for your feedback. We apologize deeply that you were not made satisfied."
If you have electrical issues, this is the company to call. Their rates are as reasonable as other companies and at least Dave is a skilled tradesman who will solve your problems. Thanks Randys and Dave!
We had to call the office to see when the man would be coming back. The job was well done....but not without a dust up between my husband and the technician. I think the issue was not having the cost of the job explained well.
We would use them again, but cost and duration of job would need to be clearly explained between both parties.
It went well, they arrived bright and early at 8am and swapped out the fixture within 20 minutes (super fast!)
we also had him quote on running a new line from our circuit breaker to the basement and they were nearly 4x the price of other quotes that we recieved. What I will say is that they did the work quickly and were very prompt and friendly. A little strange that at the end he went through the warranty and then told me that Randy is a pastor and woudl like to "show us the light" and left some religious materials.Licensing
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