Barnhouse Exteriors LLC

It was phenomenal.

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We needed a new roof on our house. They did the tear off and replaced everything needed to meet or exceed code requirements. We needed some small portions of our decking replaced because of deterioration and that was done. Our experience with this company was very good. They were prompt to meet with us and do the work. My phone calls and questions were answered in a timely manner. They did the work when promised and finished when promised. All the debris was cleaned up around our house. The roof is warranted.

They are good young gentlemen. They are hard workers; they followed up with everything, and cleaned up perfectly.

The work was excellent! They have a very high level of customer service. They have an excellent level of communication as far as keeping the customer updated and providing excellent with responsiveness. They worked directly with our insurance company so that I did not have to get involved in any of that. They have the experience services as a liaison between the insurance companies and the client. They far exceeded our expectations and I would recommend Barnhouse Exteriors without hesitation.

9/27/13 Update: So far I have had 3 GAF certified contractors look at my roof and they found problems. I am faxing you a copy of one of the Proposals and I circled where it shows that Barnhouse only put drip edging on the back of the house. They were paid to do this all around my house. Sides, front, garage, anywhere the shingles hang over the edge. Since they have already been paid by the Ins. company this cost will be coming out of my pocket to put all the drip edging on. I was told by the GAF contractors why it is so important to have it on and do not know why Barnhouse did not do it since it is a process that is always done. They said without the drip edge the rain etc. will get under the shingles and cause damage. The drip edging keeps that from happening and the process is to put the weather piece down, nail the drip edge on then put the shingles over it. Now they would have to try to nail the drip edge as close as they can under what's left of the shingle that's hanging over because you can't pull up the shingles and put it under without damage. Also I have another problem the Sela GAF inspector noticed, because he took the time to measure, that Barnhouse didn't even leave enough hang over shingle to even try to nail a drip edge on because the shingle is suppose to hang over it. Not only that but I also had these contractors come out to give me a proposal on cost to put fascia all around the house. Normally they would just slide the fascia under the drip edge. Now it can't be done the way it's suppose to be and will cost more. Sela Is going to try and do something to help me because I have to have something to keep the rain etc. from getting under the shingles. I also spoke to the city inspector that inspects from the ground. He said he tried to talk with Barnhouse and they told him as far as they are concerned the roof is done and they won't come back. So their contract means nothing if I decided to let them try to fix this mess they left me! They also did not complete the job they were paid to do and pocketed the money. That's Fraud! They put vents on the garage because they messed up and are saying for the public to see that I told them it was hot in the garage and I wanted vents and that they did it at no cost. That is such a lie and ridiculous! The agreement was to put the extra 2 vents on the house roof because the attic was so hot and needed more ventilation! REBUTTAL TO COMPANY RESPONSE: I am writing this from the Aug. 1st review I gave Angie's list to put in for me to clarify a few things. Barnhouse said they negotiated with my Ins. company to cover my porch roof before and after they broke it by having 2 or 3 men walking on it. I know there were at least 2 and one of them was a very large person. Well this is not true. My Ins. company had already agreed to replace it if I chose to, do to hail damage way before I even new about Barnhouse. The roof was structually sound, not leaking and was fine except for the hail damage. I even had some very precious things I was storing in my porch for almost 2 years after a city sewer back up damaged my entire finished basement. If there was anything wrong with my porch roof that would damage these things I would never have put them out there. I was having them put what they said would work on to cover the hail dents and prevent any leaks in the future that may happen. They said it would match the roof. After they destroyed the once sound structure, I had to hire someone to help me move the things out of my 3 season porch and I would not let my family go out into it for fear of it falling. Now I had to get someone to put bracing up until I could find a place that would only replace the roof and not the whole porch. When I found someone who would replace this type of roof who has done it for 25yrs. I even asked him to come out to try and explain to them about this type of roof. He told them and me that what I had been doing to keep the maintinance up with it was exactly right. For Barnhouse to say my 3 season porch was damaged do to my neglect and years of leaking is simply untrue. Not only that but the way they continued to yell and badger me with 6 men concerned the person I asked to be there. He had to leave but called me back out of his concern and could not believe how they acted tword me and having 6 men come out for this really concerned him. I also told him what they said he said and he said 'That's not what I said'! Of course they did the same with thing to me and twisted what I said so that did not suprise me. They were yelling and saying things to try and humiliate me so loudly that the neighbors asked me what had been going on and that I should have called the police. As far as trying to rip them off? Saying that is just SAD concidering they not only put me in the position of now having to finding someone who would replace my porch roof, but also put the two vents on the garage when they were suppose to put them on the house, not being willing to show me things on the roof so I can see what was done and be able to ask questions. Never once did they apologized or take responsibility for what they did. All they did was yell, tell me to shut up, close my mouth, yell and hang up on me, threaten me and even use extremely bad language when speaking to me. I have never experienced such a thing and would not lower myself to their behavior! As far as saying they gave me anything FREE nothing was ever FREE. It was all part of what they said was in the package that they were giving me, I even had Jason Barnhouse sign and date what was all part of the package including needing to use 6 nails in some of the areas the GAF Warrenty said had to be there or the warrenty would not be honord. The Ins. company even told me to pay them less than they wanted and as far as them saying I had no out of pocket expense, well everyone knows there is always money up front. I agreed to give them $3365.03 which included my deductible ($1000.00) That Jason insisted on and also money that was to go tword other things. They agreed to give me back $456.87 of it. Roofing upgrade (that all the roofers I spoke with were doing), Product Warrenty on materials and labor and lifetime warrenty on product, which needs 6 nails in certain areas of the roof to be of any use (the 6 nails he said they would do, he also said they didn't do after completion because they felt I didn't need them and then switched the story to they did put them in. Of course I won't know if they did or didn't. He even said that in front of the city inspector, who told me he thought Barnhouse was rather rude to me in his opinion. With not being allowed to check my roof with them and ask questions, the nails,vents, etc. and their behavior ,as far as I know Jason didn't honor the contract we both signed that I wrote up separately so everything he said they would do would be done. And the inspector checked the roof from the ground and asked Jason Barnhouse questions on what was done to the roof and Jason was not even there when the roof was done! They didn't even secure my antenna the way it was. And just the other day I found roofing nails that popped off the roof in front of the garage on the driveway (they were not there before). I double checked and picked up what they missed on the ground and driveway so I would not get a flat and I now feel I'd better keep checking. Now today 8-9-2013 I recieved a message from Jason Barnhouse to call him. I will not put myself through anymore of Barnhouse behavior. I will not take another chance at trying to talk to people who spoke to me by yelling, swearing, getting out of controle and kept treating me the way they did! If they keep calling me I will consider it more on going harasssment. I am shocked that people can come off so nice and then end up being so cruel. I'm also concerned that when I did everything right,(see Angie's list and check the BBB etc. things still go so terribly wrong.

We had a great experience with them. He was prompt, came and gave me an estimate, went on top of the roof before I even hire them to find out what the problem was, have quality materials, explained what he needed to do, gave me an itemized list, cleaned up their mess, anything that came out the roof, they made sure the nails and everything was picked up from the plants and the shrubs to make sure it won't damage any property.

Daniel called for an appointment with us and came right on time. We were impressed immediately with his knowledge and professionalism. He worked with our insurance company and set up the whole process. They arrived early in the morning of the day the work was to be done and everything went like clockwork. They protected our plants while removing the old roof and cleaned up nicely after the fact. In was done in less than a full day as they said it would be. We have recommended the company to others and would hire them again if the need arose.

Started and finished on time, very organized and professional. Very friendly, answered all of our questions.

Having received quotes from several roofing companies, we very much appreciated that Barnhouse was straightforward and upfront with their pricing. We didn't have to play games and negotiate the price. Other companies started out around $19,000, then gave us "discounts" to bring it down to $15,000. Barnhouse started right at $11,000, which was the best price anyone offered. They were here on time, early even, and completed the job in one day as promised, even though the temperature was around 100 degrees. They were efficient and professional. We are very pleased with our overall experience with Barnhouse. I would highly recommend them to anyone!

They did a good job.