Applegate Home Comfort

I have been dealing with them for many many years. They come by once a year. It is very convenient, I call them up make the appointment, they give me a two hour window as far as when they are going to be there & always make it. It takes about an hour & they do a good job. My furnace has never gone out. I will continue to use them.

Placed a call to Applegate in early Fall to get furnace inspected. They were initially very prompt scheduling an appointment and showing up at the scheduled time. The problems started when the tech said that the humidifier pad should be replaced. We agreed to get it done for $27. No big deal, except that we discovered (by a pile of scale laying in the driveway) all he did was take the pad out to the driveway, beat it on the ground and put the old pad back into the unit. The tech also noticed that our blower was making excessive noise. He diagnosed that it could be the blower fan, or cage assembly and that we should replace/repair it to avoid more costly repairs down the road. We agreed and the tech said that they would find the part and call us back with a quote. In the meantime, we discovered the aforementioned scale pile in the drive and found the old humidifier pad back in the unit. We promptly called to complain and demand that a new pad be brought out. They made some excuses and generally treated us poorly, but did bring the new pad out. We also asked about the blower issue and they said they would get back to us. Two weeks went by without them calling back with a quote, or any other information, so we called to see what the status was. It was as if we had never called before, or had service done by them. The blower itself was getting very loud and we suspected it was going to break. Sure enough, the blower fan broke in the middle of the night, filling the house with smoke. We called Applegate as soon as they opened and they told us that our 4 year old furnace was too old and that the whole unit would have to be replaced. We called a more local place and they said that they had the parts we needed in stock and that they would be out the same day to fix it. While we didn't get taken for a lot of money, it feels like Applegate was trying to scam us into buying a new furnace from them from the beginning.

They were very professional. They explained everything. They were knowledgeable and they knew what they were doing. They were fast and accurate and were right on time.

They do a good job and I will continue to use them. If you use this company watch the company install the furnace filter to make sure they do it correctly. One year the tech put the filter in backwards and it didn't catch any dust for four months.

Fine. I have an irregular ceiling with hard-to-reach nooks in the "attic"--really a crawl space. They were quite meticulous in reaching everything and did a very nice job of cleaning up afterwards.

We had contact with several different people at Applegate (estimator, scheduler, and crew), and everyone was very nice and accommodating. They worked hard to make the service exactly what we wanted, and worked to stay within our budget. They were very unobtrusive and took precautions to keep our home from getting dirty. We feel like they could not have had better customer service.

The estimate was scheduled promptly and completed at the visit. The contact person was very professional and knowledgeable. Work was scheduled and completed within two weeks. The installation went smoothly. The installers worked quickly, were careful not to make a mess and cleaned up after themselves. They were pleasant and professional. The only reason I'm not giving an A on punctuality is that the installers came about 1/2 hour later than had been scheduled. Price-wise, I also got a quote from a 'big box' store for the attic work and it was slightly less. However, their estimate did not include the extra baffle work or minor repair and it was for fiberglass material (vs. cellulose). I feel the extra money was worth it for the quality of the installation and for use of the cellulose.