Kotz Heating & Air Conditioning
About us
Kotz Heating, Cooling and Plumbing is a customer focused heating and air-conditioning company that was originally started in 1987. Located in Waterford, MI, we employ highly trained people whose goal is to make our company the best service company in Oakland County Michigan. Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings just like yours. We take special pride in the craftsmen we train and employ--a fact you'll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. Should we make a mistake, we will do everything in our power to correct it to your satisfaction. From the professionalism of our sales engineers, to the dedication of our field personnel, we are dedicated to delivering you the best. We take our responsibility very seriously when you place your trust in us. We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. We back this philosophy with our exclusive written guarantee when choosing Kotz Heating, Cooling and Plumbing to contract your job: “If at any time during the first year of installation, you are not 100% satisfied with the performance of the equipment, our service or even our people, we will, within 30 days of your request, remove the system and cheerfully refund the entire amount of the contract.” Compare our guarantee with the limitations, fine print and exclusions other companies tend to use to back their work today. Others will typically guarantee only the functionality of the equipment--not your satisfaction with the process or that the finished job lives up to your expectations.
Business highlights
Services we offer
Air Balancing & Temperature Zoning, Air Conditioners, Air Conditioning Installation, Air Conditioning Repair, Air Filters, Air Purifiers, Air Sterilization, Attic Ventilators, Boilers, Carbon Monoxide Detectors, Custom Ductwork Solutions, Dehumidifiers, Digital Thermostats, Duct Cleaning, Furnace Installation, Furnace Repair, Furnaces, Heat Pumps, Surge Suppressors, Water Heaters, Whole House Generators, Whole House Humidifiers
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 2% | ||
| 1% | ||
| 0% |
They are very good. I have been using them for years.
My wife and I do plan on staying with both Kotz and Brinkers, but I would like to explain the reason why I have marked them down to a B instead of an A. The one thing that I do not like about this company is that they are always trying to work some angle on me that kind of rubs me the wrong way. When we first tried Kotz, I wasn't sure that I wanted to have a long-term relationship with them by being under contract. I just wanted to pay them a fair price to deal with our humidifier and then decide if we would like to use them more in the future. Unfortunately, you do not get discounted rates with Kotz unless you are under contract with them, so it effectively twists your arm to enter into a maintenance agreement with them. They are aggressive business people, and if they sense that your equipment is nearing the end of its usable life then there's even more incentive to have you under contract so that their foot is already in the door when it comes time for replacement. They walk a fine line with me. They are definitely not shysters and they are not dishonest, but they are a little too aggressive for my tastes. Their service technicians have been excellent, and for that reason we have stayed with them.
In one instance, they did some work on our air ducts to try to make for better airflow in certain areas of our house. An unfortunate side effect of the work was to create white noise in one room under certain conditions. A technician came out and concluded that some further work would need to be done to remedy the white noise situation. He said that someone would not be out right away, but they would get back with us. A minute later he repeated the same thing. I thought to myself, "OK, let's see how long it will be then." A month went by and I did not hear from them. When my wife brought up the issue again, I said that I was testing Kotz to see how long it would take them given what they had said. My wife wanted to end my experiment and get the work finished, and so I called Kotz back up. They set up an appointment to finish their work. I cannot give them full marks in this area, although most of their actions have been very satisfactory and prompt.
After every visit, they are always twisting my arm to write a review for them on other sites. It is my understanding that their workers get paid an extra $10 if the customer will write a review. I'm turned off by this policy because I'm not getting a discount to function as a publicity arm for their company (and I have a limited amount of public relations experience on my resume). Unfortunately, there are some talented and sincere employees who are fully deserving of their pay, so today I relented and wrote the review on the other site. This review on Angie's List constitutes my way of balancing the account to state that I do not appreciate having to write these reviews in order for their workers to get the full amount of pay that they deserve.
It is unfortunate that I have had to focus on the negative aspects of this company in order to justify marking them down from an A to a B. In general, this is an excellent company that does high quality work--so keep that in mind! I plan on continuing to do business with both them, as well as Brinkers in the future. The new equipment that they have installed has turned out well for us so far. In conclusion, this is a worthy company that is deserving of your attention.
While there, Norm identified 2 additional parts on the boiler that are on the verge of failure and gave me the price quote to fix these and an approximate timeline to avoid another outage.
He also told me about their 3 year maintenance plan for covered cleanings. The plan also provides discounts on parts, so I did the math in my head and determined that this was an outstanding deal and signed up for it.
My home is now heated again as the snow flies outside!
I highly recommend this company.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.