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Flame Furnace Heating and Cooling
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Family owned since 1949, flame heating, cooling,electrical and plumbing have installed more than 75,000 home comfort systems throughout southeastern Michigan. With over 60 service vehicles to meet your home and business heating and cooling needs, Flame Furnace is metro Detroit's most experienced and reliable service installation company. Flame Furnace is here every day all day to cover emergencies. Additional DBAs - Flame Furnace Company Heating & Cooling Tri Masters Heating & Cooling, Inc. Additional phone numbers - (248) 440-0800, (586) 582-1700. Additional email - [email protected].
Business highlights
76 years of experience
Services we offer
Air Conditioning, Furnace, Plumbing & Electrical Services. Installation & Commercial Repairs. Air Duct Inspection. Water Heaters & Generators., Residential
Accepted Payment Methods
- CreditCard
Reviews
4.3177 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 5% | ||
| 5% | ||
| 7% |
Showing 76-100 of 177 reviews
Thomas S.
Sep 2014
unknown
Karen B.
Sep 2014
They came out after hours to fix the problem, were to accept my credit card over the phone for same day service. Their truck was well stocked and they had the part needed to fix the air conditioner.
Response from Flame Furnace Heating and Cooling
"Thank you for the feedback! We pride ourselves on being able to provide our customers with the highest quality HVAC services and excellent customer service- whatever it takes. We are happy to hear that we were able to come out and repair the air conditioner effectively for you. Your feedback is fully appreciated! Best Regards, Gary Marowske President at FLAME Furnace"
Ruben B.
Sep 2014
unknown
Response from Flame Furnace Heating and Cooling
"We appreciate your business and want to thank you for taking the time to provide us with some feedback. We look forward to doing business with you again in the future. Best, FLAME Furnace"
Mary Z.
Sep 2014
They couldn’t do what I needed, so I ended up not getting any work done from them. However, when I spoke to them, they were professional.
Response from Flame Furnace Heating and Cooling
"Thank you for taking the time to write a review about your experience with us. We are sorry to hear that we weren't able to help you and hope you were able to find an alternative solution. We look forward towards an opportunity to do business with you in the future. Best Regards, FLAME Furnace"
Joanne F.
Aug 2014
unknown
Response from Flame Furnace Heating and Cooling
"Thank you for taking the time to write a review about our services during your AC/furnace inspection. We are happy to hear that your experience with us was a positive one and that the Flame Gold Plan was beneficial to you. We look forward to doing business with you again soon! Best, Gary Marowske President at FLAME"
Knut S.
Aug 2014
unknown
Response from Flame Furnace Heating and Cooling
"We appreciate your business and want to thank you for taking the time to write a review. You should know that your feedback is very important to us. We look forward to doing business with you again in the future. Best, Gary Marowske President at FLAME"
Sarah A.
Aug 2014
They came on time and did everything they said they would do.
Response from Flame Furnace Heating and Cooling
"[member name removed], Thank you for the feedback – we are happy to hear the service and experience matched your expectations. Thank you for your patronage and we look forward to doing business with you again in the future. Best Regards, Gary Marowske President at FLAME Furnace"
Deb M.
Jul 2014
Love Flame, they are always ontime, professional, and courteous. They show up when they say they're going to show up, and they have kept our a/c and furnace in great shape for many years now. Highly recommend them!!
Response from Flame Furnace Heating and Cooling
"[member name removed], We know your time is valuable so we wanted to thank you for taking the time to leave us some feedback. We are happy to hear that your experience with us has been a positive one! We look forward to doing business with you again in the future. Best, Gary Marowske President at FLAME"
Robin M.
Jul 2014
You sign up to be a certain level of member, so they visit the house sporadically, and call to say that it is time for your check up. It is part of that program. The people who come are professional, and they are excellent. They are just so knowledgeable, so helpful, they do their job with a smile, they don't try to pinch you for extra money, they try to do what they can with what you have, and they are very honest. I really appreciate their honesty. When it comes to time, I will go through Flame, because he was so honest about what I needed, and I was appreciative of that.
Response from Flame Furnace Heating and Cooling
"Thank you for providing us with such thorough feedback, it is sincerely appreciated. We pride ourselves on being able to provide quality HVAC services with exceptional customer service. Nothing makes us happier than knowing that our efforts have paid off and resulted in a great experience for our customers. We look forward to doing business with you again in the future. Best regards, FLAME Furnace"
Donna B.
Jul 2014
Flame always does a great job!! They are always punctual too.
Wilma M.
Jun 2014
unknown
Response from Flame Furnace Heating and Cooling
"Thank you for considering FLAME Furnace and for taking the time to provide us with additional feedback. We are sorry to hear that your experience with us was less than satisfactory. We are in business to help people and be sure that the service that we provide is the best that it can be. For this reason, we offer the Gold Plan to our customers to ensure you're products are running safely and efficiently all year round. It's unfortunate that we were unable to repair your unit and apologize for any inconvenience it may have caused you during your move. Please contact our office so that we can discuss the issues and come up with a solution that would best suit you."
Elizabeth D.
Jun 2014
unknown
Response from Flame Furnace Heating and Cooling
"We are sorry to hear that your experience with Flame was less than satisfactory. We are in business to help people and be sure that the service that we provide is the best that it can be. Please contact our office so that we can discuss the issues and come up with a solution that would be acceptable to you."
Amy W.
Jun 2014
Fine.
Response from Flame Furnace Heating and Cooling
"We appreciate your business, and want to hank you for taking the time to write a review. Your feedback is very important to us. We look forward to doing business with you again in the future. Best, Gary Marowske President at FLAME"
John F.
Apr 2014
unknown
Response from Flame Furnace Heating and Cooling
"Thank you for providing us with your honest feedback-it's very much appreciated. We look forward to working with you in the future! Best Regards, FLAME Furnace"
Christine N.
Apr 2014
The job went smoothly and very efficiently. After the job was completed, everything was neat and clean.
Response from Flame Furnace Heating and Cooling
"Thank you for your feedback and choosing Flame- at Flame we strive to give our customers the best service possible."
Armelle G.
Mar 2014
unknown
Response from Flame Furnace Heating and Cooling
"Dear [Member Name Removed], Thank you for providing us with feedback- it’s very much appreciated! We are happy to hear that you were pleased with the services provided by Joe and that you had a good overall experience. We look forward to doing business with you in the future. Kindest Regards, Gary Marowske President at FLAME"
Amrit S.
Feb 2014
.
Response from Flame Furnace Heating and Cooling
"We are sorry to hear that your experience with Flame was less than satisfactory. We are in business to help people and be sure that the service that we provide is the best that it can be. Please contact our office so that we can discuss the issues and come up with a solution that would be acceptable to you."
Judy D.
Feb 2014
The service man was prompt and performed the required maintenance. HOWEVER...he felt it was ok to take a white hand towel that I had on my laundry tub and use it as a rag. A year ago another man felt it was ok to take a sharpie and write arrows on my humidistat. I think their employees are not very caring about your personal property.
Response from Flame Furnace Heating and Cooling
"[removed member name] First and foremost, thank you for your business and thank you for bringing these issues to our attention. You taking the time to provide us this feedback is truly appreciated because this is the only way we can monitor and enhance our customer service. While we are pleased to hear our technician was prompt and performed the actual work to satisfaction, we place tremendous value in trust and do not condone important details slipping through the cracks. All of us at FLAME do value the personal property of all our customers and we are sorry that you did not experience this at the time of maintenance. We hope that in replacing your damaged towel that we have been able to convey this message to you. Please, feel free to contact us if you would like to discuss anything further regarding this matter. Kindest Regards,"
William S.
Jan 2014
.
Response from Flame Furnace Heating and Cooling
"Member, Thank you for taking the time to give us feed back. We really appreciate your business."
Margaret B.
Jan 2014
They do a good job. We pay them 20$ a month for the contract. They were very professional and they seem to really know what they are doing. They are very efficient and they always help us when there is any problem.
Response from Flame Furnace Heating and Cooling
"[member name removed], We appreciate your busines. Thank you so much for taking the time to write a review. Your feedback is important to us."
Sonny L.
Jan 2014
Appointment was easy to set up, provider arrived on time and was courteous.
Response from Flame Furnace Heating and Cooling
"Thank you for your business, The feed back is most helpful. We are happy it was simple and easy for you to purchase our service. We look forward to working with you again."
Stephen C.
Jan 2014
The experience with Flame Furnace was a complete disaster. The technician seemed like he was doing work, and each time I went down to the basement to check on progress he became more convinced there was some problem, and there was more perspiration on his shirt each time...which was really strange because he didn't seem like he was actually doing anything. Turns out he shut down our furnace and claimed that the furnace was emitting dangerous levels of carbon monoxide. He even attempted to show me how dangerous by showing me the readings on his meter (I subsequently learned that he was taking readings on the exhaust air, which of course has high levels of carbon monoxide.) So he refused to turn back on the furnace saying that we needed a new furnace since there was no way to repair the heat exchanger which apparently was cracked (the furnace was 12 years old). Then he had a salesman come and try to sell me a $3-4k new furnace.
Being suspicious I called DTE and had them come and checked the furnace and they found no problems with the furnace nor any carbon monoxide readings. Additionally, I called Tri-County Home Inspectors and they suggested buying a new CO monitor and installing it right beside the furnace - which I did. I have had no problems since.
So basically the technician at Flame Furnace was dishonest and the so-called "tune-up" was just a sales call that I paid for. I wouldn't recommend Flame Furnace for ANYTHING.
Being suspicious I called DTE and had them come and checked the furnace and they found no problems with the furnace nor any carbon monoxide readings. Additionally, I called Tri-County Home Inspectors and they suggested buying a new CO monitor and installing it right beside the furnace - which I did. I have had no problems since.
So basically the technician at Flame Furnace was dishonest and the so-called "tune-up" was just a sales call that I paid for. I wouldn't recommend Flame Furnace for ANYTHING.
Response from Flame Furnace Heating and Cooling
"[member name removed], We always honor our 100% guarantee. We have been trying to contact you by phone. Please give us a call. We would like to send out a service manager along with a DTE personal (free of charge) to show you our results are correct. Our equipment is more specific than DTE equipment. Therefore it detects problems that the DTE equipment may not show. We will prove to you and DTE that our calculations are correct and that you do in fact have CO issues concerning your furnace. We also suggest you do not put the detector you purchased next to the furnace. It needs to be placed near your thermostat which is close to the air your family breathes. Customer satisfaction is most important to us. We will certainly honor this 100% guarantee."
Nancy H.
Jan 2014
professional and did a great job despite bitter cold, wind and snow. Could I have gotten a lower price elsewhere? Probably - but I was willing to pay for the 24 hour service, the warranty, and professional installation.
Response from Flame Furnace Heating and Cooling
"[removed members name], Thank you for taking the time to write a review on Flame Furnace Co. We appreciate your business and hope to be able to assist you again. Best regards,"
Clarence S.
Jan 2014
Clean and tune up furnace
RICHARD D.
Dec 2013
annual service on heating unit.
Response from Flame Furnace Heating and Cooling
"[member name removed]. Thank you so much for taking the time to write a review. Your business is very important to us and we look forward to working with you again in the future. Thank you"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Flame Furnace Heating and Cooling is currently rated 4.3 overall out of 5.
Flame Furnace Heating and Cooling accepts the following forms of payment: CreditCard
No, Flame Furnace Heating and Cooling does not offer free project estimates.
No, Flame Furnace Heating and Cooling does not offer eco-friendly accreditations.
No, Flame Furnace Heating and Cooling does not offer a senior discount.
No, Flame Furnace Heating and Cooling does not offer emergency services.
No, Flame Furnace Heating and Cooling does not offer warranties.