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The Carpet Guys LLC
Designer Interior Lighting Plan, Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch,
About us
Super Service Award winning company on Angi with over 50yrs of combined professional experience, The Carpet Guys are the flooring and carpet experts of southeast Michigan, servicing all of Metro Detroit, including Oakland, Wayne, and Macomb counties, respectively. As well as the Greater Chicagoland area and Toledo, Ohio. The Carpet Guys are also the proud recipients of the Better Business Bureaus (BBB) Torch Award for ethics in 2020 and 2023.
Business highlights
15 years of experience
Services we offer
Carpet Sales & Installation, Flooring Sales & Installation., Hardwood, Laminate, Luxury Vinyl Plank, Sheet Vinyl, Vinyl, Waterproof Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7447 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 51-75 of 447 reviews
Melina S.
Sep 2021
It was excellent. Blake was at our house the day after we expressed interest. He was not pushy and was very friendly and relaxed to work with. Our installer, Yoni, was very professional, clean, punctual, and polite. I will definitely hire them again and refer them to others.
Angela B.
Aug 2021
I was very pleased with my experience with the Carpet Guys. Joseph, the sales representative and Alex, the installer were very professional and friendly. Also, the representatives that handled my calls with a concern I had were helpful and assisted me with a resolution. I really like the look and quality of my floors.
Amanda R.
Aug 2021
I cannot believe how smoothly this went! From the first phone call until the service itself, perfection. We cannot wait to show off our new flooring.
Sarah M.
Jul 2021
Everything went great. Very pleased with our new carpet. Anis our salesman explained the carpet options and helped walk is through the process, very helpful. Great personality. Jose our installer was awesome. Came in laid carpet in the 2 rooms and did a great job with clean up. Would recommend.
David C.
Jun 2021
I recently purchased a new home and wanted new carpeting for the house. After some online searching, I decided to go with The Carpet Guys. I was very happy with the service from beginning to end. I had Tyler W. as the Sales Rep. He was very polite, easy going, and patient (deciding on different carpets for multiple rooms can take some time). Edgar and his team performed the installation. The three installers were very efficient and professional and did an amazing job. I was surprised that what was initially planned to take 2 days only took one still with the expected high-quality work. Next time I need carpets/floors or if I know someone who needs them, I will certainly recommend The Carpet Guys.
Eric T.
Jun 2021
The Carpet Guys were fantastic. John K our salesperson connected with us immediately. He worked with us to find a great carpet match for the home at a very good price. Jose M and crew were incredible. It was a hot and humid day and the house only has AC in a couple of rooms. They removed well over 2000 square feet of 20-30 year old thick carpet and pad. They were able to move and work around a decent amount of heavy furniture also. They did a beautiful job laying down 2000 square feet plus of carpet. This was all done the same day! I have rarely witnessed a contractor crew sustain the level of effort and intensity throughout the entire job. Thank you Carpet Guys!
Marilyn B.
May 2021
It was a great experience from start to finish. Rebecca R was the sales rep who pointed us to the carpet choices, Oscar M was the installer. Both very professional and helpful
LaTina K.
May 2021
Exactly as promised, no unexpected costs, professional installers, excellent work, on time and completed the job quickly.
Tony K.
May 2021
The representative Dan D was so help full and kind I feel he was up front and very fare and gave me a great deal I would send him to any of my friends for a deal good man. The Installer Freddy was very clean and did a great job my daughters where concerned about a seam he took 2 hours to re do the whole area to make it to their satisfaction. Love the job they did and the deal I got.
Steven M.
Mar 2021
From the initial sales colleague Lisa to the carpet install colleague experience with Cesear... This team was amazing. Great prices for great product, and the response time to go with it equals amazing. This is my second time going woth The Carpet Guys, and it will not be my last. Your company is top notch, and I appreciate doing business with you guys.
Janice M.
Mar 2021
Carpet Guys were awesome from start to finish. Our sales rep, Rebecca, was well prepared for our in home visit, was professional, knowledgeable, and brought a variety of samples for us to review. She was very friendly and helpful. Pricing was very competitive, and we got a great deal based on the comparison shopping we had done. The installation team, Ali and one other team member, did a wonderful job. They were skilled and professional, and they worked incredibly hard. They kept us informed as the installation progressed, answered our questions, gave us their insight, and were a pleasure to work with. When they left, our basement was immaculate, and the carpeting looked wonderful. We couldn’t be happier with our entire experience, and would recommend the Carpet Guys to anyone interested in having flooring completed.
Trevor M.
Mar 2021
The Carpet Guys were AWESOME, and my carpet looks FANTASTIC!! Josh L. and his crew were on time, professional, and fun! They arrived and listened to my concerns and requests, they provided fantastic customer service, and installed a quality product. I would strongly recommend The Carpet Guys for any future carpet and flooring projects.
Ray H.
Mar 2021
The stairway the living room the laundry
Ellyn D.
Feb 2021
Very well. Very happy with the sales person (Chad G.), the carpeting and padding, and the installation (Jose G.).
Jennifer K.
Feb 2021
The Carpet Guys were great! Jose and his partner were quick and helpful - they carpeted the three rooms we needed done in a timely fashion and were very professional. I would highly recommend the Carpet Guys to handle all of your flooring needs!
Patricia O.
Feb 2021
Exceptional - very professional and installation was perfect.
Response from The Carpet Guys LLC
"Hi [Member Name Removed] Thank you for the positive feedback - we love hearing from our happy customers. Welcome to The Carpet Guys family!"
Nelson C.
Jan 2021
From the sales person to the final installation, everything was smooth and easy. The product was brought in two days before and I got a call before hand, to let me know they were on their way. I got a call from Nick, the installer, prior to his arrival. Nick was a great installer! He finished the room in 3 hours!! I had all furniture and carpeting removed before hand, so all that was needed was to lay the flooring, but still, I thought it would take most of the day. I was socked by his kind words, friendliness and willingness to please his customers. A very down to earth person. I finally got a smile out of him as he cleaned up afterwards. He wouldn't let me help at all. The room is beautiful!!!
Response from The Carpet Guys LLC
"We are so glad you took the time to leave us your positive feedback. Our team is always proud to read reviews and especially proud to know that everything went smooth and easy for you. Keep us in mind for future flooring projects and Welcome to The Carpet Guys family!"
DEBORAH P.
Jan 2021
Dale the sales Manger took very good care of us. After there were a problem with the first. Project. He made sure we were happy . Brad the installation man for the second Project was great . Very knowledgeable and very skilled. I love my new kitchen floor. Looks beautiful. Would definitely have the carpet guys do another project. And would ask for Brad to do the job .great job Brad you turned a frown upside down ( into a smile) .
Response from The Carpet Guys LLC
"Great to hear from you - we will be sure to let Dale know that his efforts helped ensure your satisfaction with your project. Brad is a wonderful installer and I know he will be happy to hear you love your new kitchen flor. Thanks for choosing The Carpet Guys!"
Betsy G.
Jan 2021
FANTASTIC! Maz was awesome with the decision making & Josh was THE BEST when it came to laying the wood flooring.
Response from The Carpet Guys LLC
"Thank you for your kind words . Maz, Josh and the team are great and really care about our clients. Welcome to The Carpet Guys family and for choosing a local Michigan company."
Kate S.
Jan 2021
Our sales rep, Francesca, was knowledgeable and friendly, and gave us many discounts on our purchase. Raphael was on time, professional, friendly, and cleaned up thoroughly when he was done. I would highly recommend The Carpet Guys to anyone needing flooring. I can't wait for our next project to use them again.
Response from The Carpet Guys LLC
"We appreciate your recommendation and hope you will take advantage of our referral program - we love giving money to our customers who refer us! We will let your sales person and installer know how happy you are and thank you for being a part of The Carpet Guys family!"
Steve E.
Jan 2021
The job went as smoothly as you could ask for. From the first visit by our design consultant Anis, right through to the end when our carpet installer Josh left after installing the carpet, these guys were 100% professional the whole way. I am very happy with the work they performed, the product they provided and the value we got for our money. I would like to personally give a big thank you to Anis, Beth, Dawn, Steve, Zack, and Josh for everything. We are totally satisfied and would not hesitate for a second to hire The Carpet Guys again!!
Response from The Carpet Guys LLC
"We love this review from the beginning to the end! Thanks so much for the shout outs to our fantastic staff - we will let Anis and Josh and the rest or our team know how happy you are with our work. We appreciate your business!"
Wanda S.
Jan 2021
Both Joe and Jessie were great to work with. They came in and got the job completed, cleaned up after themselves and were pleasant to speak with. This is the second job they have completed for my family and I would use them again
Response from The Carpet Guys LLC
"Thank you for being a repeat customer and part of our Carpet Guys family! We are so glad that we continue to do great work for you! It is our goal that all our customers will use us for every flooring project they have! (And refer us to their friends and family!). Thanks for taking the time to let us know it was a job well done."
Kelley M.
Dec 2020
I had a good experience with Krisha as my sales representative and a great experience with my installer, Jesse. Krisha was friendly and knowledgable; however was unable to provide a carpet sample. Jesse and his team were prompt and professional. The only reason why I did not give The Carpet Guys an A is because I asked for a small carpet sample so I could confidently pick out my living room paint. This is my first home and picking out colors was very stressful. I was told that I could not have a sample or borrow one for one hour. I then called the headquarters phone number and they said I could borrow a sample from the warehouse. I absolutely appreciated that but it was a 45 minute drive. Samples need to be readily available for customers.
Response from The Carpet Guys LLC
"Thank you for your positive review and feedback on our sample policy. We truly appreciate your business and are grateful our team did a great job for you. As for samples, our Design Consultants carry hundreds of different products that they bring when they provide our customers with their free in home estimates. Unfortunately, there is no way they can provide a sample although we do have samples available of most items at our headquarters in Troy. We can mail them or customers can stop by but it just isnt feasible to have the DC's carry a sample of everything in their vehicles. We are so sorry for your inconvenience but are very glad you had a positive experience. Welcome to The Carpet Guys family!"
Theodore F.
Nov 2020
We had both carpet and laminate installed. The laminate installers (2 workers) led by Mo arrived on time, worked an 11 hour day so the job would be completed in one day instead of the estimated two days. The work performed was of excellent craftsmanship and high quality. The carpet install crew (4 workers) led by Yoni worked quickly and carefully with 2 workers in each room. The result was a great looking carpet job in each room.
Response from The Carpet Guys LLC
"We appreciate you taking the time to leave such positive feedback. Our goal is to provide excellent craftsmanship to all our customers and we are thrilled you had such a great experience. Our installers are all experts in their crafts and the quality of their work shows! Thanks for trusting us to beautify your home and welcome to The Carpet Guys family!"
Jean H.
Nov 2020
My experience Was very positive. From my in home sales person to my carpet installer. They were very professional and understood my needs and follow through was very timely. My installer Joe H went above and beyond to ensure my carpet was installed to perfection. I am very happy that I decided on the Carpet guys for my carpet update.
Response from The Carpet Guys LLC
"We love hearing from our happy customers! Your positive review will be shared with our team and we thank you for letting us know that your experience was "perfection". Welcome to The Carpet Guys family!"
Licensing
State Contractor License Requirements
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FAQ
The Carpet Guys LLC is currently rated 4.7 overall out of 5.
The Carpet Guys LLC accepts the following forms of payment: CreditCard
Yes, The Carpet Guys LLC offers free project estimates.
No, The Carpet Guys LLC does not offer eco-friendly accreditations.
No, The Carpet Guys LLC does not offer a senior discount.
No, The Carpet Guys LLC does not offer emergency services.
No, The Carpet Guys LLC does not offer warranties.