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Brick Concepts LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Concrete Driveways & Floors - Install,
About us
At Brick Concepts L.L.C., (BC), we strive to set higher standards by perfecting methods of restoration. Brick Concepts (BC) was created to become not just another masonry company; we chose to create a masterpiece. To achieve this, we focused on several areas of the masonry trade. Experienced masons and business men teamed up to create a company that uses highly advanced, cutting edge techniques. This places a barrier between us and other neighboring companies. We spent years researching methods, procedures, masonry formulations, trade advancements, books, articles, and marketing techniques. We continue to educate ourselves in the science of masonry. We blend the old, tried and true masonry knowledge with today's scientific masonry advancements. Our expertise stands out as a superior company that uses new scientific methods for all our masonry and/or home improvement jobs. We care about your home and the work we perform on it. We ensure that every job, big or small, is handled and completed with passion and honor. BC also backs most of our workmanship with warranties ranging from 3 to 20 years depending on the project. We truly appreciate the opportunity to repair and improve your home or business. Thank you for your interest in us and have a blessed day.
Business highlights
21 years of experience
Services we offer
Specializing in brick restoration, acid washing, basement glass blocks, basement waterproofing, caulking, chimney caps, chimney repairs & flashing, concrete lifting/mud jacking., concrete repairs, expert tuck pointing, fireplaces, foundation crack repairs, masonry sealers, polyurethane driveway expansion joints, porch repairs, poured footings, retainer walls, roof maintenance, steps
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3201 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 16% | ||
| 6% | ||
| 3% | ||
| 7% |
Showing 176-200 of 201 reviews
Marilyn W.
Oct 2011
When they looked at the home, the noticed there were several bricks that were cracked. They gave me an estimate on the brick. They completed the work on the chimney and the brick. They were able to match the brick that was used on the house 50 years ago. The formula for the cement was done perfectly. They did a wonderful job. My neighbor even noticed how great of job they did!
Response from Brick Concepts LLC
"Hi There! Thank you so much for your A review!! It means a lot to us, more than you know! We would just like to say thank you again for your business. Please call us if you have any questions or concerns about the work we did complete on your home. Thank you, Thank you, Thank you! And God Bless!"
Joyce S.
Oct 2011
Their estimate was high, but since they were in such good standings with Angie's List I decided to use them. They showed up on time. They had to remove some bricks, and laid them in our grass. They sat there for 3-4 days, and now our lawn is ruined. He even told me they would only sit there for a day, but they sat for an extended period of time. Now there is damage in our lawn. The brick was not put up properly. The replacement bricks were also damaged bricks. The guy who came out was always leaving at random times and coming up with crazy excuses like he had other jobs, or forgot tools. Overall I was very unhappy with this companies performance. The job was not done properly and I am very surprised they are in such good standings with Angie's List.
Daniel T.
Sep 2011
See above.
Response from Brick Concepts LLC
"Thank you for reviewing our company!"
Chris M.
Aug 2011
The customer interaction was excellent; they were punctual, courteous, and professional. They cleaned the work area well after finishing. The work was pretty good, but I'm glad its not so visible from the ground. The original pointing was offset inward from the brick face about 1/2inch but the repointed sections vary in depth quite a lot. Otherwise a good job.
Response from Brick Concepts LLC
"Thank you very much for your kind and honest words about our company, and for taking the time to review us. I am glad you are satisfied with our service, and I will need to follow up with the employee to find out further information about the work completed. If we need to come back there, we will. Please call us if you have any questions, and we ask that if you are not satisfied, to please tell us, so that we can assure the quality work that we promise. Thank you and take care."
Hugh F.
Aug 2011
Bought a $99 chimney sweep with free inspection deal from them. I knew it would be a loss leader and that they would find other things to repair. They found problems with the chimney, brick and porch. The initial work was performed on schedule and most of it looked good - in particular the porch repair. But after I paid most of the cost I discovered some problems with the work. They agreed to repair, but it took over a month to complete. The worker that did the repair explained that an inexperienced person had done the initial work and yes it was poorly done. I give low marks in professionalism because subpar work was performed by an inexperienced worker and the boss did not inspect the work or notice any problem prior to my complaint.
Just a note that they boss seems to be a nice guy but is a bit high strung (loud and talks fast). My wife and I both found that a bit difficult to deal with.
Just a note that they boss seems to be a nice guy but is a bit high strung (loud and talks fast). My wife and I both found that a bit difficult to deal with.
Response from Brick Concepts LLC
"Dear Customer, I would very much like to explain to you our end of the matter in hopes you will have a more positive thoughts about our company. I did indeed follow up with the work on 3 separate occasions, (now 4) and to what we-thought was your satisfaction. We allowed you to hold payment until you were satisfied even though the work was actually completed correctly the very first time. As far as the employee stating it was an inexperienced worker who initially did the work, I believe your wording is a tad harsh and not quite accurate. He stated that it was an apprentice who was monitored by me, the owner. I agree, that employees should not be coming up with any excuse for anything a customer is unhappy with. But in his defense, he is a mason, not a customer representative. I would like to take the time in explaining to you about the work that in your opinion was subpar. The "repair" as you say, was really not a repair. It simply wasn't aesthetically pleasing to your eye. There are many reasons why it took the time it took to finish your project. #1 It was not a repair, the work we initially completed with my apprentice actually fixed the problem with the water coming in. We really do have home repairs where water is flooding into peoples homes, etc, which takes priority over a job like yours that was already fixed. #2 I did call you on SEVERAL occasions to schedule return dates, with nothing from your end but a voicemail. #3 Not that personal matters should be even discussed in business, but during this time I was battling a broken wrist and a severe infection in my hand, that literally ate 25% of my tendon in my wrist. Hence the reason why I was present with and supervising my apprentice. Also, I did not charge extra for the various proposals and different pricing options that I made for you. And the price I gave you was phenomenal. I do not feel we deserved such a poor review from you at all. Especially since part of your review was not based on the actual work itself but of your opinion on the rate and volume of my voice. I am very surprised as well as hurt about your comments and opinions. I ask all of my customers to please call if they need anything, and I always go the extra mile even if it means we take a financial loss or by making myself vulnerable in showing that I truly care. I have already lost on your project due to the labor, the expenses of getting there, and the extra material I used to redo everything 3x. Even in this state, I would like to offer you a partial refund. And I apologize to you if you felt we could have done everything better. I feel like this matter was due to the result of miscommunication, on both our parts. I truly believe after this, I have exhausted every effort to make you a happy satisfied customer. Please take care and God Bless."
Kimberley H.
Aug 2011
Excellent work, very professional.
Response from Brick Concepts LLC
"Thanks for your kind words about our company! We are very pleased that you are happy with the work we completed on your home and please call if you need anything! Thanks again and take care!"
Carolyn B.
Aug 2011
Job went well. All workers were polite and efficient.
Supervisor fully explained extent of work and met quote.
Noted importance of Angie's List evaluation
Supervisor fully explained extent of work and met quote.
Noted importance of Angie's List evaluation
Response from Brick Concepts LLC
"Thanks so much for your positive feedback. It is vital to us that every customer is not just satisfied, but that you feel good about the work done and the quality of service on your home by us. Please, if you need anything in the future, or have any further questions, call us. Thank you again, and take care."
Andrew C.
Jul 2011
Our chimney required an extensive amount of rebuild and repair. Ken came to the house to provide an estimate in less than an hour after we called him and wrote a very detailed and lengthy estimate covering all of the services required. Once we agreed to have the work done, we got an estimate for when the work could be started, (which was good, we were not going to have to wait long), and the crew actually started a couple of days earlier than they projected. The work was completed as described, and throughout the experience the interaction with the crew was very professional. The clean up job afterwards was remarkable, as there was no trace of scrap materials left on the roof of the house, or on the grounds around the house. They exhibited care in setting up and taking down the scaffolding, so as not to damage the plants/trees near the work area. All in all, a very neat and professional job, backed by a 10 year warranty. We would definitely hire Brick Concepts LLC again.
Response from Brick Concepts LLC
"Wow! Thank you tremendously for the good words about our company! I am truly grateful for the effort you have made for our business, and very glad that you are happy with the work we did on your home. If you ever have any questions, need advice or future work, please give us a call!! Thank you again and take care!!"
Robert D.
Jul 2011
The service is expensive, but the work was excellent. There were a few communication problems initially, but there were some understandable circumstances for that. The workers were efficient and pleasant. I am very satisfied with the quality of the job. After job clean-up might have been a little better, but the mason and his assistant worked long hours under very hot conditions. I would highly recommend Brick Concepts
Response from Brick Concepts LLC
"Again, sorry about the poor communication, even with the circumstances. I thank you for being understanding and considerate. Although we make EVERY effort do to every job perfect from beginning to end, from the initial greeting on the phone to cleaning up perfectly at the end, unfortunately weather and life circumstances are uncontrollable. On the other hand, I am very glad you are pleased with our work, and grateful for your good and honest words about us. Thank you for taking the time out for us!! Please, if you have questions, or concerns don't hesitate to give us a call! Take care and God bless. -Ken, Owner"
Tj E.
Jul 2011
They were great. We purchased a big deal. They gave us everything. They were very knowledgeable and pleasant. They did a wonderful job. They explained everything and told us what was needed to be done. They did a lot of stuff and different stuffs. They were friendly. I would recommend them. I would use them in the future.
Response from Brick Concepts LLC
"Thank you for your kind words about our company!!! We appreciate your business and the time you took for a review. Most importantly, we are glad that you were happy with our service. Take care and God Bless!"
Edward L.
Jul 2011
We did not get other estimates, so we don't know if he was high or low ... but the work was done quickly and appears to be good quality.
Response from Brick Concepts LLC
"Thank you member for taking the time out to speak good words about our business. If you have questions or concerns about anything regarding the work that was completed on your home or need further assistance, please feel free to give us a call. Take care and God Bless!!"
Francis N.
Jul 2011
It went good. They did good work. They it fairly quick, and for the estimate. Just some miscommunication.
Response from Brick Concepts LLC
"Thank you so much for taking the time out to speak about our business! It is top priority to us that we know how you feel about our service with you and your home, and that you are satisfied. Feedback also helps any areas of improvement that we may not have known if it weren't for your input after the work is completed. Please don't hesitate to call us if you need anything in the future or have questions about your home. Thanks so much for your business and your input. Take care."
Amy H.
Jul 2011
Ken's team came on time, cleaned up the area thoroughly, and stuck to their price. I was always able to contact Ken directly with questions, and he did a thorough job of explaining the work they were doing. I would hire them again.
Response from Brick Concepts LLC
"Thank you for your review and thank you also for your business! Call if you need anything!!"
Joyce K.
Jul 2011
Ken (owner) was prompt, courteous and explained everything that needed to be done and why. He kept me informed of each part of the repairs. His crew was all very polite and worked constantly. Ken and his crew took extra care cleaning up job site. Everything was done in a timely manner. I would definitely recommend him.
Response from Brick Concepts LLC
"Thank you for your review and for your business. We are glad you are happy with our company. Please call if you need anything, and take care!"
Margaret L.
Jul 2011
Ken's crew was very efficient. They worked hard and had everything cleaned up when they finished! We were very pleased with their work. They basically almost finished in one day....just needed to return the following day for approximately one hour to finish!
Response from Brick Concepts LLC
"Thank you for your kind review, we greatly appreciate it. Also, thank you so much for your business and let us know if you need anything!"
Richard D.
Jun 2011
Our chimney had been leaking since winter-time (thanks to all the snow and rain we received in winter and spring), and it wasn't obvious where the leak(s) were coming from. The cap was in very bad shape, and many trim pieces of wood were rotted, so there were opportunities for water to get in at multiple points. Plus the previous owners caulked on top of caulk in an effort to seal the chimney, to no success. Making matters more difficult, our roof pitch is pretty steep.
These guys came out, surveyed the issues, recommended a solution. The chimney was repaired less than a week after their initial inspection of it, so that was very much appreciated. Impressive, too, since the cap was a custom-made piece.
Would recommend them again, as the owner is very responsive and personally gets in contact with you regarding your satisfaction with the work performed.
These guys came out, surveyed the issues, recommended a solution. The chimney was repaired less than a week after their initial inspection of it, so that was very much appreciated. Impressive, too, since the cap was a custom-made piece.
Would recommend them again, as the owner is very responsive and personally gets in contact with you regarding your satisfaction with the work performed.
Response from Brick Concepts LLC
"Thank you so much for your kind words about our company, and please call us if you need anything in the future!"
Ann F.
Jun 2011
Overall the job went well. There were some last-minute schedule changes. On two occasions a worker arrived when scheduled but waited as long as 3 hours for the others to arriive. Cleanup was generally good but a few items of trash were left behind. Also, cigarette butts were found here and there. The workers were all very polite and steadfast in their job. There was no slacking off. They seemed to know what they were doing. The finished chimneys look great.
Response from Brick Concepts LLC
"Thank you so much for your input and we are glad that you were happy with our overall service, although I wish that we could have satisfied you completely. We apologize for the inconvenience of any mess left behind. There is no excuse for this and we are grateful for your pointing this out so that we can work on better serving our customers. I have taken the extra effort to make sure we pay closer attention to the clean-up process on our job-sites. Again, I am so glad that you are happy with the finished project. Please take care, and please notify us if there is anything you need in the future regarding the work that was already completed or if you are interested in any other service we can offer, please keep us in mind! Have a blessed day!"
Karen E.
Jun 2011
Very well, very conscientous, professional, gave great advice. Would definitely refer company, in fact I gave him one today.
Response from Brick Concepts LLC
"Thank you so much for taking the time out to speak good words about our company as we greatly appreciate it! Also, thank you for referring our company; so happy that you're happy! Call us if you need anything and take care!"
Martin R.
May 2011
see above
Response from Brick Concepts LLC
"Hello, I am so grateful that you're happy with the porch and appreciate your patience with obtaining the end result. I am humble to no end, for your kind words, and thoughtfulness towards Brick Concepts. Please, if you have any problems or concerns in the future don't hesitate to call! Take care and God Bless! Ken Kosalsky Owner"
Jamie J.
May 2011
I used this company in the beginning of the year, and was pleased with the service. Ken (the owner) and I had discussed previously about more work needing to be done when the weather was warmer. The back corner of my home had some brick "defacing" and there was definately an apparent crack that has been getting worse the last couple of years. This was leading water into my basement with the frequent rain and the elevation is lower in that corner of my house so none of that helps. 5 ft of ground was dug out to be sure all repairs needed were found. Ken and his men finished the work within 3 days with just coming back to make sure everything was cleaned up ok. I am very happy with the work, the outside of my home and my basement where were was completed looks great, and I haven't seen any dampness or wetness coming in either. Very happy with the company, the work, and will definitely call again if I need anything else done in the future.
Response from Brick Concepts LLC
"Thank you for doing business with us again, and we greatly appreciate the good words about our company. Please call us if you need anything at all. Take care and God Bless!"
Lesley B.
May 2011
Other than the cleaning, this company didn't do any work on our fireplace. Not all the elements of service were there, but the owner seemed eager to make sure everything was taken care of.
Response from Brick Concepts LLC
"Hello this is Ken the owner of Brick Concepts, In regards to this matter, I want to extend my sincere apology for your unhappiness with our service. I wish I would've gotten a phone call from you that you were not happy with the sweep or the quote or any questions or concerns you had. I understand it was a $100 job with a quote of $2,200 for further work. I am willing to give you back your $100 and do the additional work for FREE. In reference to another company stating the chimney was not cleaned, I would like to say that the chimney appeared to have never been cleaned before me. It was pretty bad, and the fire brick mortar inside was so deteriorated that it was falling apart as I was cleaning it, hence the dust all over your floor. I never said your chimney was going to fall through, I explained that the inner coursing of fire brick was so deteriorated that the coursing could fall down, if water continued to come in. I am willing to go above and beyond for you, to take care of this entire situation. Lack of communication causes room for error. Again, I wish you would've called. I work very hard to make my customers and the employees who work for me pleased with my personal service. I hope that you will contact me about this matter, after this response here and after my visit to your home this morning so that this situation can be resolved. Take care and God Bless."
Brad V.
Apr 2011
Per Angies List, I obtained a promotion for a $99 chimney sweep, including an additional $200 credit which would be appied against masonry work. House is 40 years old. Quad split level located in Loch Alpine (Washtenaw County) Visably, we had loose bricks on one of our chimneys. And 1/2" to 1 inch gaps between the main chimney and outside wood shealthing. The other chimney (furnace outlet) still had a 1970's vintage TV attenna attached. Also observed that we needed carpentry work to close out damage from squrriels and birds. Ken, the owner, was responsive from the beginning and was very professional (1) Showing up on time, and, (2) Explaining what work was needed. Safely accompanying me to the roof, he SHOWED me areas where the main chimney need to be recapped and tuck-pointed, the gaps between the chimney and sheathing sealed. After removing the TV attenna, he also identified and showed that this secondary chimney should be tuck pointed . He also pointed out areas along the foundation that needed attention. The work. Ken's work crew was very professional PROS (1) Completing the work in less than a week ( despite rain delays - that's Michigan) (2) Obtained sub-contactors to do the needed carpentry. (3) I am very satisfied with the quality of their work. CONS (1) Cost - Ann Arbor is at least an hour away
Response from Brick Concepts LLC
"Thank you for giving me this review. I sincerely do greatly appreciate it, and thank you for having been such a great customer. I hope everything is going well for you and yours and if you ever have any questions or concerns, or need anything else done in the future please keep us in mind. Take care and God bless. Ken Kosalsky"
Cynthia B.
Apr 2011
Inspected the brick around the house. Walked me around to show what could be repaired and how they would repair. His team was able to start the next day. They were all very pleasant and professional. Very conscientious workers. Finished up the job within the next two days. Would have them back!
Response from Brick Concepts LLC
"Member thank you for the report if you need anything or have any questions feel free to call me when ever you want.. Have a HAPPY EASTER !!!!!!!!!!"
Mike L.
Mar 2011
Two men arrived at my house on time. The were pleasant and professional. They completed their work quickly both inside and outside my house. They made no mess while preforming this dirty job and completely cleaned up after themselves. Following an inspection of my chimney and exterior brick, they took all the time necessary to discuss other problems areas around my house and options for making repairs. They promised to provide a quote for the additional work. I while likely hire them to make some repairs on my chimney. I will call this company in the future for additional work. I'll add an addition report following any additional work performed.
Response from Brick Concepts LLC
"Hi There, Just wanted to thank you for your review, I apologize at the late timing of my response. I was sure I responded to you already, must have been mistaken though! I am so pleased you were happy with our service and please keep us in mind if you have any questions, concerns or would like anything else done on your home. Take care and God Bless! Ken Kosalsky"
Jamie J.
Mar 2011
They gave me a free chimney inspection within 2 hours of my call to their company. The owner himself dropped what he was doing to come check out the situation. There was water seeping into my attic from the chimney. He informed me why there was water and what needed to be done. My chimney was in really bad shape, and multiple brick rows needed to be completely replaced. There was also a couple things around the home that Ken threw in for me for free such as, a couple cracks in the driveway that he polyurethaned, and some caulking around a few windows. He performed the work over the next two days, despite how cold it was. His men were also very polite and they explained in detail what they were doing and made sure I was happy with the work before payment was made. *Also, at the time I wasn't sure if I could afford the job, he offered a payment plan over a three month period. I was really impressed by how kind-hearted this company was. They realized my economic hardship and worked with me because the work was really needed. Thank you Brick Concepts and I wish you the best of luck!
Response from Brick Concepts LLC
"Hi there! Thank you for such a candid review of our company! We are so pleased to be able to have been such a great service to you, and it was my pleasure on the payment plan. We truly don't view our customers as just a job for payment, and you have shown by your review the true faith of our company. We're about people helping people. Again thank you, and call if you have any questions or concerns! Take care and god bless! Ken Kosalsky"
Licensing
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FAQ
Brick Concepts LLC is currently rated 4.3 overall out of 5.
Brick Concepts LLC accepts the following forms of payment: CreditCard
Yes, Brick Concepts LLC offers free project estimates.
No, Brick Concepts LLC does not offer eco-friendly accreditations.
No, Brick Concepts LLC does not offer a senior discount.
No, Brick Concepts LLC does not offer emergency services.
No, Brick Concepts LLC does not offer warranties.