Mr. Tree

Paid for work and they promised to come back to finishand they didn't. Called over and over again. Finally a call back, but still never came. Cheap, but messy and unreliable.

Very poorly.

The estimator persisted in calling to try to get the job that was very high priced. I declined and decided to do job with help. He called again and dropped price to his minimum of $300 for standing tree and I told him I cut branches and wanted branches chipped he added another $100 to fee and he could do the job on Monday after the weekend. We scrambled to neatly stack the branches closer to yard entrance and piled in one direction and waited for the crew. Since they had to drag branches thru the garage to front yard I had to move the trailer and truck out of the way for them. THEY NEVER SHOWED UP OR CALLED! I am still waiting +2 months later despite calls with no response. Now I have to load branches into trailer and dump the branches myself. Luckily I did NOT pre pay the guy with a deposit!

Won't return my phone calls

The crew finished the tree cutting and it went fine. But they left no firewood. I called Curtis and he said the crew must have forgot so he promised to drop some firewood off from another job. He also said the stump grinding would be in a few days. Unfortunately, weeks went by and no firewood, and no stump grinding. I called Curtis back; he answered once and promised to fix it. After a few more weeks, repeated calls to Curtis went to voicemail and I never heard back. So I called Mr. Tree office and spoke to the owner (Chad?). He promised to make it right. Again, weeks went by and no action. Subsequent repeated calls are going unanswered for several weeks; they are not returning my voicemails (neither Curtis nor Chad). I can only assume they have walked away from me so, after waiting 3 months for Mr. Tree to finish their job, I have subsequently hired another contractor to grind the stump.

They cut the trees and everything is good but they did not completely remove the stump and then asked them to come back but they never came back.

A man came to my door last week, unsolicited, asking about giving me a quote to take down our obviously dead. very tall, pine trees. I normally don't respond to service providers who come to the door and just ask them to leave their card. He (Doug) said that they "were in the neighborhood working in another yard and would give me a deal if we could get something done today." I don't usually believe this schtick, but my sons were home and he was courteous and not pushy, so I said what the heck, let's go look.
I had similar work quoted in the past so I knew the price range. Doug and his associate Chad quoted me 1250 -- a number higher than the cheap guys without insurance and lower than some of the pros with insurance and recommendations that we'd used previously. We weren't willing to risk using the cheaper guys with trees this size and didn't have the budget for the pros, so that's why nothing had gotten done. The Mr. Tree guys also agreed to do a couple smaller trees and have all the stumps ground as well. Now they had my attention.
I said I had to talk to my husband and a get a work reference from them. I liked that they didn't get irritable or pushy but just said they would provide their insurance info and needed to know soon as the crew was finishing up with their other job. They also mentioned an area builder as a reference. I happened to know the builder, who I is very reputable, so I called him directly -- he insisted they were good guys and that he has been working with them at several of his properties. I called my husband and he said it was good with him. So, despite not finding any reference to their company on internet, I called them back to do the work.
I would normally never agree to give this much money to an unsolicited contractor to do dangerous work around my house within 45 min of meeting him. But we found good reasons to trust them, and it paid off! The guys who were in the yard were courteous, answered my questions and even set aside some birch logs so I could use them for decoration. Doug pointed out some large hostas in their way and asked before risking trampling them. He also assured me that there would be no damage to any of the other more important plants -- and there was not! At no time did I see/hear anyone do anything inappropriate -- language, behavior, or work wise. We have had A LOT of home improvement work done over the years and believe me, some of the behavior I've seen made me regret having the people I'd hired anywhere near my home and family. Not so with these guys -- they were nice, easy to work with, did a great job, and even cleaned up -- All for a bargain price!
So, the moral of my story is, if Doug or Chadwick with Mr. Tree comes to your door asking to look at your trees -- you should really consider taking them up on their offer!  Also, to the guys at Mr. Tree, THANK YOU! And you should really get a business address and a web presence so you look more legitimate :-)