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Kidder Heating & A/C

Heating and Air Conditioning, Air Duct Cleaning, Fireplaces

About us

From new central air conditioning installation to emergency furnace repair and everything in between, Kidder Heating & Air Conditioning provides your general basic service for Battle Creek, Marshall, Albion, Olivet and surrounding areas in Calhoun County. Are you tired of too much or too little humidity, areas in your home that are too hot or too cold, or problems stemming from allergies? Let us show you how we can fix many of these issues with indoor air quality products and zoning. You can trust us for quality workmanship and courteous service. Let us put our expertise to work for all your heating and air conditioning needs.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioners, heat pumps, furnaces, whole house humidifiers, water heaters, air cleaners, heating & cooling repair and equipment replacement, maintenance & energy audits.

Services we don't offer

Plumbing

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.413 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
8%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.4
value
4.1
professionalism
4.7
responsiveness
4.4
punctuality
4.8
Showing 1-13 of 13 reviews

Marie H.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
We have them install the furnace before we bought the house and also for maintenance. We also had them install the air conditioning system inside the house and also for maintenance. We satisfied with their work.
Description of Work: Installation and maintenance of Furnace and Air Conditioning System
Rating CategoryRating out of 5
Yes, I recommend this pro

Juanita A.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent customer service, professional and very courteous team, trusted contractor. Our family has used Kidder Heating & Air Conditioning for decades, and I contacted them when it was time for central air, a high efficiency furnace and some ductwork. I'm very happy with the results, will continue to rely on them for routine maintenance, and would recommend them without hesitation.
Description of Work: Install new furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

eugene F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I had them check out the air conditioning because it was getting older and they replaced a part.
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Todd K.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
We don't use them for repairs because they're too expensive. They do subsequent cleaning services. I have an older home so it was a little bit tricky. They were very professional and they were a very capable group of people. They knew how to work in the older homes around my area. They clean up after themselves and they explained all the features of our new furnace. That's an investment too. Since it is an older home, they did replace some of the duct work and they did a fine job there too. Sometimes its a little bit difficult with all the nooks and crannies in an older home. They've managed to maneuver it into the areas that we needed it. They took the time and they were willing to explain all the things that they were doing before they did and the layout of it after they did the work so we understood exactly what they accomplished. We got to choose the heating system we wanted and because of the age of our home, we had to specialty design some of the duct work that had to be replaced. They're really good. They've been around the area for years. They're very expensive when it comes to service calls and repairs. They were competitive. There are a few competitors out here. Everybody was pretty much in line. I wanted the type of furnace that they were offering. We did our research and they had the best model. With the service call, they were $80 walking in the door. The products that they sell are carbolic products, they don't have to come in often. If they do it hurts a little bit. Its little bit more expensive when they have to come in and fix.
Description of Work: We replaced our furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Scott O.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I use Kidder to maintain my HVAC system, always prompt, professional, continue to use.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

James K.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Russell G.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
There were to installation technicians that showed up at my house on May 16, 2014 at approximately 9:30 AM and they seemed well prepared for the job at hand. They were more concerned about interfering with my day and wanting to make sure that they were not going to be in the way. They asked me where I would like the outdoor unit placed and I advised them that I had no idea where to put it and I would leave that decision up to them. They asked me a few questions about what usually went on outside during the day and based on that information they were able to place the fan unit at the back of the house. I was impressed with the fact that they advised me on everything that they were doing so that I had an understanding of why it was being done and that if anything was to go wrong I would be able to figure it out, which would make it easier when I call them if I needed repairs done. The two gentlemen work through their lunch, which I felt bad about and if I had been thinking I would have fed them lunch but they seem more concerned about getting the job done and making sure that it was done correctly. They took extra time to answer my questions and listen to my stories, which probably delayed them somewhat but they were courteous about it and listened. They were very professional and had the utmost concern for my home, my yard, and make sure that when they left they took all of their trash with them. A word to the wise if you use these guys, they love rhubarb pie. I would have no problem in recommending this company to my friends and family. David Organek
Description of Work: I originally talked to Matt two weeks prior to the service being done and was very impressed with his professionalism and the fact that he did not have any high pressure sales tactics. When I talked to him it was like talking to a member of the family because he gave me the feeling that he only wanted the best for my home. I really enjoyed speaking with him about all the options that were available for my central air-conditioning since I had never had central air-conditioning before. He seemed to be very knowledgeable on what I needed and was very attentive to making sure that he did not leave any tracks on my floor by putting a little booties.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Ryan G.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
The technician found the problem right away, but still took the time to check the rest of the furnace to make sure everything else was working properly. We will be using Kidder for our future heating and cooling needs.
Description of Work: Our furnace stopped working and Kidder was able to come, diagnose, and fix our problem before another company even called me back. The service technician was professional, knowledgeable, and respectful of our home. I thought shoe covers were a thing of the past, but the technician put them on as soon as he stepped into our home!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

G S.
01/2014
1.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Kidder had measured the opening in the spring of 2013. We contacted Kidder in October to order the unit based on their measurements. Well, they installed the day before Thanksgiving and it lasted all of 2 hours. The unit was oversized for the opening and it got so hot it melted the control mechanism. So we had to wait over 2 weeks more to get a smaller unit ordered. They installed that unit and it worked from December to April (4 months) then started shutting itself down and the pilot would not stay lit. We called them to find out why and they said we needed to pay to have the unit tuned up (around $125+). Being the unit was only 4 month's old, it was still under warranty but they said that the tune was not part of the warranty. We only used the unit on Friday and Saurday nights so it was only used maybe 2 dozen times. So we did not use it any more until October 2013. Then we called in another company to check it out. They corrected what appeared to be an poor installation. It has been working properly since then and this other company said they never heard of a tune up especially after only 4 months of use.
Description of Work: Had a wood burning fireplace converted to a gas log fireplace.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Lori J.
11/2013
1.0
heating & air conditioning/hvac
  + -1 more
I called the office wanting a quite on a new furnace. Was told someone would have to call me back. Never received a call as of one week later.
Description of Work: Kidder Heating & A/C

Rating CategoryRating out of 5
responsiveness
1.0


Response from Kidder Heating & A/C
We have no information regarding this customer. From the initial "hello" we log the persons, name, phone number, address, type of call, how did they hear about us, etc. into our database and then schedule appointment during this call, UNLESS the caller decided to "think about it" and call us back, which again would be noted in her profile. This is a standard process with EVERY caller with the computer software we use. It is possible that Ms. [removed member name] contacted another HVAC company, she certainly did not contact us.

John J.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Always do a great job, in a timely fashion.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ryan G.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
Last week Semco had contacted us to change out our gas meter, due to inefficiency. After the gentleman from Semco left I noticed our furnace was not coming on. I waited about 45min and then called them to see if they could come back. I knew there was not an issue with our furnace, as we have not had any problems since it was installed, and was running fine all day. The customer service rep at Semco told me they could come back, but the issue was most likely something they could not repair, and just coincidental that they were there when it stopped working. I immediately called Kidder and asked if they could stop out that afternoon..I have three small children that all had colds and did not want to have to wait long. The CSR at Kidder was extremely helpful and said she would get a technician there as quickly as possible. The tech arrived in about an hour and found no problem with the furnace. When the gas was shut off, the furnace had tried to light and after several times, it went into lockout (a safety feature). I would think this is something Semco should be aware of. The technician from Kidder was great and explained everything in detail..and DID NOT CHARGE ME A THING! I was shocked, I did not think anything was free anymore. I was impressed with them after our installation, but this showed they really do care about their customers.
Description of Work: Kidder Heating installed our high efficiency furnace and central air a couple years ago. We also have had them here for our yearly cleanings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kidder Heating & A/C
Thanks for your response. We look forward to meeting your needs and servicing your equipiment in the spring.

Warren S.
06/2011
3.0
heating & air conditioning/hvac
  + -1 more
I was originally given an unitemized bill for $723. After questioning the amount they sent me an itemized bill for $465 with a $258.75 labor charge and $119.50 for materials. I again questioned the owner about the cost and was told it was the standard labor charge for installing 2 new heat runs even though I had done the most time consuming work of cutting the holes and installing the registers in the ceiling, installing the elbows and fastening all the joints with screws and silver heating tape. Also, after this company first installed my heat pump I referred a neighbor to them and they didn't keep appointments and never did get back with them with a price even after repeated calls.
Description of Work: The service man did a good job of completing 2 additional heat runs for me. The company installed a heat pump for me and we needed heat runs put in our bathrooms. I installed the registers with elbows and a 6' piece of 6" insulated flexible piping for each run. All they needed to do was put 2 - 6" holes in the plenum and install the adapters then install enough piping to connect to what I had done. The service man was here 1 hour. We talked with him when he arrived and when he left.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$465

Response from Kidder Heating & A/C
The member called our office to get a quote over the phone. We gave him the approximate cost without seeing the job. We sent a new employee to the member’s house to complete the job. Upon a call from him about price of work hours charged we investigated and found that our employee had recorded all the time that he used at the shop preparing to go to the member’s property as well as his lunch. We corrected the labor charges and apologized for our mistake. As the member’s claim about his neighbor, we were there twice to measure the job and talked to the customer. At the last trip we told her that we probably did not have an equipment solution for her. It is possible that we did not confirm that with the customer by phone after the second trip.

    Contact information

    13233 W. Michigan Ave., Marshall, MI 49068

    http://www.kidderheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Licensed*

    Trade License Number
    7114822
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Fireplaces

    FAQ

    Kidder Heating & A/C is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: Closed

    Kidder Heating & A/C accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Kidder Heating & A/C offers free project estimates.
    No, Kidder Heating & A/C does not offer eco-friendly accreditations.
    No, Kidder Heating & A/C does not offer a senior discount.
    Yes, Kidder Heating & A/C offers emergency services.
    No, Kidder Heating & A/C does not offer warranties.
    Kidder Heating & A/C offers the following services: Air conditioners, heat pumps, furnaces, whole house humidifiers, water heaters, air cleaners, heating & cooling repair and equipment replacement, maintenance & energy audits.
    Plumbing

    Contact information

    13233 W. Michigan Ave., Marshall, MI 49068

    http://www.kidderheating.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    Closed