From the sales rep to warranty work this company is horrible to work with. When we purchased windows approx 5 years ago we didn't get satisfactory work until we filed a complaint through the BBB. Now we have warranty work on a window due to faulty construction. They were a no-show 3 times for appointments they made! When we threatened recourse, we "supposedly" got action...still no window..."it's being made"...and oh, the cost for the warranty window is $75.00!!! We don't recommend Majic at all. Customer service is awful.
Description of Work: Windows Replacement of entire home &. Warranty replacement 5 years later
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50,000
Edward L.
07/2016
4.0
replacement windows
+ -1 more
unknown
Description of Work: Great job, great work, good price
Rating Category
Rating out of 5
Yes, I recommend this pro
Marcia F.
10/2013
3.0
siding, replacement windows
+ 0 more
Work has not yet been completed so this review is based only on the sales representative.
Description of Work: Salesperson gave estimate for siding for wooden sections of the exterior of our house. Work is scheduled to begin 11-4-13
Rating Category
Rating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$10,000
Silvana R.
06/2013
2.0
replacement windows
+ -1 more
Did not purchase windows. Put off by sales rep.
Description of Work: High pressure sales representative wanting to sell windows came to my home. Stated if I did not purchase that day, he would not be able to return and sell to me again. He stated that this was company policy. I find that hard to believe. He also wanted to come by and collect money within 1-2 days of the sale. It strictly states on the contract that no money would be exchanged prior to the Michigan 3 day cancellation. The whole experience was sketchy and because of this I would never consider this company for windows.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
punctuality
4.0
$9,000
Jamie W.
12/2012
1.0
replacement windows
+ -1 more
Don't use!!!!!!!
Description of Work: I had them come out to give me an estimate on new windows. This salesman would have ripped me off if he could have. I only had 12 windows to replace and they were not large ones half of them were only 36" x 36". He gave a price of $27,000.00 then he said but I will discount them for you and sell them to you for only $19.800.00 but that price would only be good if I bought them right now. I told him that was ridiculous price and I was having others out to give me an estimate and if I decided I would get back with him, he started packing his stuff up ready to leave then he said okay, I'm going to probably get in trouble for doing this but I'll let you have them for $14,600.00, I still said no and he said okay but is it possible for me to use your bathroom, which he did. After he got out of the bathroom he said, I'll give you a friends and family discount and let you have them for $9800.00. I still said no and he finally left. I thought the tactic that they used was horrible. I wouldn't buy windows from them ever. Not only that their guarantee is horrible. You have to pay a deductible everytime something is wrong with the windows and then you have pay labor after a couple years if the windows go bad. Walside gave me a price and it was $5700.00, man came out gave me a price and left didn't play games and their windows are just as good if not better, no dedutible and they are guaranteed for 35 years.
Rating Category
Rating out of 5
quality
3.0
value
1.0
Susan K.
01/2011
1.0
replacement windows
+ -1 more
They did a lousy job. We were promised alot of things from the salesman, that were not done by the crew. They told us that they would replace one window at a time, But, this was not the case. We had some decorative trim on the inside of the house, and they told us that the decorative trim would be put back up for us. But the trim was not put back up, and they would not give us the time of day. We had some water within the windows, and they had to come back to take out the plugs so the water could drain. We came up with a resolution so that they would install quarter-round that we had to buy and paint and they would install it. I would definitely not use them again in the future.
Description of Work: They replaced nineteen windows in our home.
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Service Categories
Windows,
Siding,
Doors
FAQ
MAJIC WINDOW CO is currently rated 2.2 overall out of 5.
No, MAJIC WINDOW CO does not offer free project estimates.
No, MAJIC WINDOW CO does not offer eco-friendly accreditations.
No, MAJIC WINDOW CO does not offer a senior discount.
No, MAJIC WINDOW CO does not offer emergency services.