The Service Professor, Inc. - HVAC logoApproved Pro
Approved Pro

The Service Professor, Inc. - HVAC

Central A/C Installation, Central A/C Service or Repair, Heat Pump Installation and Replacement,

About us

Service Professor is an electrical, plumbing, heating and cooling service & repair company all in one! We have been locally owned and operated since 1978 offering same-day, quality service to over 75,000 customers throughout West Michigan! Service Professor strives to deliver exceptional customer service to keep our customers' homes running safely and efficiently all year long. Our professional, friendly technicians undergo thorough background checks and drug testing to ensure the safety of your home and family. We provide upfront pricing, so you always know exactly what you'll pay before any work begins. We are licensed and insured!

Business highlights

47 years of experience

Services we offer

Heating and Cooling

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6848 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
12%
3
3%
2
2%
1
1%

Filter reviews by service

Showing 526-550 of 848 reviews
Paul L.
Mar 2017
4.0
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for your review! We strive to deliver exceptional service and your satisfaction is guaranteed. We appreciate the opportunity to care for your home!"


Sally F.
Mar 2017
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
My furnace went out on a Sunday morning. I was extremely pleased that they had someone here within an hour after I notified them. The two women I talked to on the phone were professional and thorough in their explanations of their service. The technician was also professional, efficient, and polite. He wore booties over his shoes while in the house and removed them when he went outside. He fixed the furnace in about 30 minutes and made suggestions for further maintenance. Of course, I wasn't happy about paying extra for a Sunday call, but that's nobody's fault but the furnace's. I would strongly recommend them.
Response from The Service Professor, Inc. - HVAC

"Hi Sally! We work hard to deliver exceptional service, so we're pleased to hear that was your experience with us! From our customer service representatives, to our technicians, everyone on the Service Professor team is committed to the safety and comfort of our customers. We also understand that heating emergencies are never timely or convenient. That's why we offer same day and emergency service...we want to keep you and your family warm! With your up-front pricing and satisfaction guarantee, you can be confident in your decision to work with us. Thank you for choosing Service Professor Sally. We look forward to caring for your home again in the future!"


Josita M.
Mar 2017
5.0
Yes, I recommend this pro
because my service provider did not have a ladder high enough for my ceiling, he will come a second time with no added costs to me to hang a new light.
Response from The Service Professor, Inc. - HVAC

"Hello Josita! Our goal is to deliver fast, friendly service and the highest quality work. Because we carry equipment and tools on our trucks, we are able to complete most jobs on the first visit. Once in awhile, though, we find a situation like yours that requires a return trip. When it's an issue such as needing another tool or part, you never have to worry about being charged an additional fee. Our up-front price promise means you know ALL your costs before any work is completed...no unwanted surprises at the end! Thank you for choosing Service Professor Josita! We appreciate the opportunity to take care of your electrical project, and we look forward to serving you again in the future!"


Chris S.
Mar 2017
3.5
The home adviser price projection for project was $300-$500 for the project, I no thats just a rough guess butI had them put a garbage disposal in that I had already purchased, they just needed to replace the pipes underneath snake the drain and hook up disposal, also replace a faucet outside, could not have been more that $200 in parts, overall bill was over $1,000. Very pricey, might want to shop around. Like the quality but very expensive.
Response from The Service Professor, Inc. - HVAC

"Hi Chris! We believe our customers deserve exceptional service and the highest quality work...we are committed to your complete satisfaction! We also believe in providing up-front pricing so customers know exactly what a job requires and what it will cost before any work is completed. By providing our customers with this information beforehand, they can make the best decision for their home and family, even if that means working with another company. Our team's dedication to your comfort and safety mean you can be confident in your decision to work with us. Thank you for choosing Service Professor Chris! We sincerely the opportunity to care for your home, and we look forward to serving you again in the future!"


Jeff K.
Feb 2017
4.0
Yes, I recommend this pro
They missed the original appointment, which is what keeps me from grading them higher'
Response from The Service Professor, Inc. - HVAC

"Hi Jeff! Thank you for your review. We work hard to deliver exceptional service to every customer, and that includes arriving promptly on the date and time scheduled. Unfortunately, it does happen sometimes that jobs drag out and our technicians need to spend more time than originally planned assisting a customer. Whenever that happens we try to be as proactive as possible in letting customers scheduled later in the day their appointments need to be rescheduled. We understand rescheduling isn't convenient, though, and we truly appreciate your flexibility and willingness to work with us! We sincerely appreciate your business Jeff, and we look forward to serving you again in the future!"


Jason T.
Feb 2017
5.0
Yes, I recommend this pro
Great company!

Les B.
Feb 2017
5.0
Yes, I recommend this pro
a
Response from The Service Professor, Inc. - HVAC

"Hi Les! Thank you for your review. We strive to deliver 5-star service, so we're happy to see that was your experience with us! Whatever your plumbing need, we are committed to ensuring you are completely satisfied with the quality and delivery of our service. Thank you for choosing Service Professor Les! We look forward to caring for your home again in the future!"


Neal B.
Feb 2017
5.0
Yes, I recommend this pro
Very prompt and organized.
Response from The Service Professor, Inc. - HVAC

"Hi Neal! Thank you for your review! Delivering exceptional service quickly and efficiently is what we strive to do! Whether it's a smaller electrical job like repairing a broken switch, or a larger lighting project like yours, we're committed to ensuring your complete satisfaction. Thank you for choosing Service Professor Neal! We appreciate the opportunity to care for your home, and we look forward to serving you again in the future!"


Larry S.
Feb 2017
3.5
good job,but very exspensive.
Response from The Service Professor, Inc. - HVAC

"Hi Larry! Thank you for your review! We work hard to deliver exceptional service, and we are committed to performing the highest quality work. Our up-front price promise means customers know exactly what their investment will be with the option they choose. As such, our customers have the information they need to select the best solution for their home and budget, even if that means working with another company. We will do everything in our power to ensure 100% customer satisfaction...guaranteed! Thank you for choosing Service Professor Larry. We look forward to serving you again in the future!"


Dennis A.
Feb 2017
5.0
Yes, I recommend this pro
Very professional and friendly! They were very efficient!
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! We are proud to have the most dedicated professionals in the industry on our team. Their commitment to our customers' safety and comfort is second to none! Because we understand the value of your time, you can count on us to work quickly and efficiently to deliver the highest quality work...Your satisfaction is guaranteed! Thank you for choosing Service Professor! We look forward to caring for your home again in the future!"


Danny R.
Feb 2017
4.5
Yes, I recommend this pro
I thought that The Service Professor was a little pricey but the service was excellent! Came when promised, Gave an estimate plus he checked out other areas of concern, i.e. Gas piping and fittings, dryer vent, furnace, water heater and future projects I'd like done. A true professional!
Response from The Service Professor, Inc. - HVAC

"Hi! Thank you for your review! Our commitment to your safety and comfort is second to none...Performing a thorough explore ensures your system is running as safely and efficiently as possible. And, we understand every situation is different, so we provide several options unique to each customer. Our up-front price promise means you'll know exactly how much you'll invest, so you can select the option that best fits your lifestyle and budget. As always, your satisfaction is guaranteed! Thank you for choosing Service Professor...we look forward to serving you again in the future!"


Corey S.
Feb 2017
3.0
Priced way too high
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! We take pride in delivering exceptional service and the highest quality work. Our focus on customer needs means we take time to thoroughly explore our customers' presenting issues and to develop a list of options to fit their home and lifestyle. Our up-front price promise means customers know exactly what work they're committing to, as well as exactly how much they'll invest. Customers have the information they need to select the best solution for their home and budget, even if that means working with another company. We're committed to ensuring our customers stay safe and comfortable in their homes...Satisfaction guaranteed! Thank you for choosing Service Professor...We look forward to serving you again in the future!"


Jamie T.
Feb 2017
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
excellent service, promptly gets the job done
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! We are committed to delivering exceptional service, so we're happy to hear that was your experience! Knowing that your time is valuable, we work quickly and efficiently to provide the highest quality work...Your satisfaction is guaranteed! Thank you for choosing Service Professor! We look forward to serving you again in the future!"


Irene S.
Feb 2017
5.0
Yes, I recommend this pro
Very perfessional!! Great job!
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! We're proud to have the most professional, most skilled technicians in the industry on our team! Their commitment to our customers can't be beat! Thank you for choosing Service Professor...We look forward to serving you again in the future!"


Judith P.
Jan 2017
5.0
Yes, I recommend this pro
Service Professor technician arrived on time, which is always nice. Our house is 40 years old and had some light fixtures that no longer worked properly. He did a walk though and wrote up 3 estimates - one with just what I asked for and 2 more with some options that he convinced me (good salesman) I should have. I went with some of the upgrades he suggested and am pleased with my choices. He was extremely pleasant and totally cleaned up after his work. I would hire them again.
Response from The Service Professor, Inc. - HVAC

"Hi Joan! We understand your time is valuable, so you can always count on us to arrive promptly and to work efficiently. As you mentioned, our technicians provide several options, all with up-front pricing, so you can choose the best solution for your home and budget. We believe we have the friendliest, most highly skilled, and most dedicated technicians in the industry on our team! They work hard to deliver exceptional service and to ensure our customers are safe and comfortable in their homes...Our goal is your complete satisfaction! Thank you for choosing Service Professor Joan! We appreciate the opportunity to serve you and look forward to caring for your home again in the future!"


Brian B.
Jan 2017
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Punctual, professional, going to give benefit of doubt and say very knowledgeable. Technician actually stayed late to get repair as far as possible with what was available to him that day. Repair a bit pricey but diagnosis seemed logical with symptoms. I believe the repair / costs in this case werejustifiable / reasonable. Used a different company once that just flat out (knowingly) lied about problem to up-sell. Customer service very accommodating when I had to change my appointment due to a work conflict that came up.
Response from The Service Professor, Inc. - HVAC

"Hi Brian! Thank you for your review. Our team works hard to deliver exceptional service, and we're will to do whatever it takes to get the job done right (even staying late). We are committed to our customers and work hard to ensure they are safe and comfortable in their homes. Our up-front price promise and provided options means customers can confidently choose the best solution for their family and budget. We believe in integrity and transparency, so you'll never get less than the truth from us! We appreciate the trust you placed in us Brian, and we appreciate the opportunity to serve you. Thank you for choosing Service Professor...We look forward to caring for your home again in the future!"


Laura B.
Jan 2017
4.0
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for your review! We strive to deliver 5-star service, so please feel free to contact us to discuss any concerns you may have. We appreciate your business and look forward to serving you again in the future!"


Rich S.
Jan 2017
4.5
Yes, I recommend this pro
arrived on time, did a fantastic job, even above and beyond the original job, great experience, would highly recommend them again
Response from The Service Professor, Inc. - HVAC

"Hello! Thank you for your review! We strive to deliver exceptional service, doing whatever it takes to get the job done right. You can count on us to be there when you need us, whenever you need us! We appreciate the trust you placed in us and look forward to the opportunity to serve you again. Thank you for choosing Service Professor!"


Tony S.
Jan 2017
5.0
Yes, I recommend this pro
We had an issue with low hot water pressure. They came out and cleared the valve that leaves the tank. Also recommended that we add a water softener as that what was causing the problem. Very friendly and efficient. I thought the pricing was fair but a little confusing they way they explained it. There was a service call fee, which they call something else, then there was a diagnostic fee. What I did not understand at first was that the diagnostic fee included the price of the repair.
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! Our technicians are the most knowledgeable and experienced in the business. What's more, they are committed to ensuring our customers' homes run safely and efficiently all year long. By thoroughly exploring presenting issues (rather than aiming for a "quick fix"), they are able to find root causes and fix "causes" instead of "symptoms". We do charge a dispatch fee which helps cover the costs of getting the technician to a customer's home. When a technician provides options for resolving your issue, he'll include up-front pricing that includes all labor and parts so there are no surprises when the job is complete. Please feel free to ask questions anytime before or during your technicians visit; or, call us here at the office afterwards. We want to ensure you feel confident in your decision to work with us, so questions are always welcome! Thank you for choosing Service Professor. We look forward to caring for your home again in the future!"


Dorine H.
Jan 2017
5.0
Yes, I recommend this pro
Joshua was terrific. He took care of our needs and was very honest and up front with what our problem was with our Kitchen faucet. We would ask for him to come out again if the need arises.
Response from The Service Professor, Inc. - HVAC

"Hi (consumer name withheld per their request) Thank you for your review! We take great pride in our technicians. Like Joshua, their commitment to delivering exceptional service is second to none! We want to be your trusted resource for all your home systems repair and replacement needs. You can always count on us to provide the information you need to select the best option for your home and family; and, we'll always include up-front pricing to ensure there are never any surprises. Thank you for choosing Service Professor (consumer name withheld per their request) We look forward to serving you again in the future!"


Rachel H.
Jan 2017
5.0
Yes, I recommend this pro
Do not hesitate to use this company! After years of having our main drain snaked they were the best we've had!
Response from The Service Professor, Inc. - HVAC

"Hello, and thank you for your review! We believe our sewer department is the best in the industry. Our technicians' knowledge and skill can't be beat, and their dedication to delivering exceptional service is second to none! Thank you for choosing Service Professor. We look forward to serving you again in the future!"


Scott K.
Jan 2017
5.0
Yes, I recommend this pro
Tim was terrific - Knowledgeable and great customer service.
Response from The Service Professor, Inc. - HVAC

"Hello and thank you for your review! We believe we have the best technicians in the industry on our team. Like Tim, their expertise, professionalism, and commitment to exceptional customer service make us proud! Thank you for choosing Service Professor for your plumbing project. We look forward to caring for your home again in the future!"


Joni S.
Jan 2017
4.5
Yes, I recommend this pro
I had a problem with one of my outlets. The problem was found immediately and I'm lucky I didn't have a fire before they arrived! That issue was fixed and a few other safety concerns were identified. I had already been considering replacing my smoke detectors so while he was there he did that and added the carbon monoxide detector. The Electrician doing the work was great. His style worked for me... he gave me facts - no hard sell and we discussed all the options. I will definitely use them again!
Response from The Service Professor, Inc. - HVAC

"Hi Joni! Thank you for your review! Your story is a great example of why we are in business. Our staff and technicians are committed to delivering exceptional service, but even more importantly, we truly care about the comfort and safety of our customers. Any time night or day, you can count on us to find the root of your problem and to provide you with options and information so *you* can select the best option for your home and family. No pressure, guaranteed! Thank you for choosing Service Professor Joni. We look forward to caring for your home again in the future!"


Kaylynn F.
Dec 2016
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor, and thank you for your review!"


Starr L.
Dec 2016
5.0
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for your review!"

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Showing 526-550 of 848

Licensing

Licensed*

Trade License Number

7117374

Trade License Expiration

08/31/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Service Professor, Inc. - HVAC is currently rated 4.6 overall out of 5.
The Service Professor, Inc. - HVAC accepts the following forms of payment: CreditCard
Yes, The Service Professor, Inc. - HVAC offers free project estimates.
No, The Service Professor, Inc. - HVAC does not offer eco-friendly accreditations.
No, The Service Professor, Inc. - HVAC does not offer a senior discount.
No, The Service Professor, Inc. - HVAC does not offer emergency services.
No, The Service Professor, Inc. - HVAC does not offer warranties.

Contact Information

4770 50th St SE, Grand Rapids, MI 49512

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