The Service Professor, Inc. - HVAC logoApproved Pro
Approved Pro

The Service Professor, Inc. - HVAC

4.6(
848
)
Central A/C Installation, Central A/C Service or Repair, Heat Pump Installation and Replacement,

About us

Service Professor is an electrical, plumbing, heating and cooling service & repair company all in one! We have been locally owned and operated since 1978 offering same-day, quality service to over 75,000 customers throughout West Michigan! Service Professor strives to deliver exceptional customer service to keep our customers' homes running safely and efficiently all year long. Our professional, friendly technicians undergo thorough background checks and drug testing to ensure the safety of your home and family. We provide upfront pricing, so you always know exactly what you'll pay before any work begins. We are licensed and insured!

Business highlights

47 years of experience

Services we offer

Heating and Cooling

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6848 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
77%
4
12%
3
3%
2
2%
1
1%
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Showing 351-375 of 848 reviews
Sal L.
Jan 2019
4.0
Yes, I recommend this pro
Punctual, professional, and seemed very knowledgeable. I like the extra care taken with the door mat and shoe booties to keep my premises clean. I would definitely hire them again.
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the feedback Sally! We will share your kind words with the team!"

Heather W.
Jan 2019
5.0
He spent more time looking for other more expensive things to fixthan just fixing my original issue. The work was great once it was completed.
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor Heather and thank you for the feedback!"

Tom F.
Jan 2019
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
I'm 74 years old. Over the years I've had to deal with numerous contractors for one thing or another. Service Professor was far and away the best, most pleasant experience I have ever had with a contractor. Bar none! And it wasn't even close!
Response from The Service Professor, Inc. - HVAC

"Thank you for the amazing review Thomas! We will surely pass along your kind words to the team and we look forward to serving you again!"

Carol P.
Jan 2019
5.0
Yes, I recommend this pro
Andrew was very patient and did an excellent job.
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the review, Carol! We look forward to serving you again!"

David O.
Jan 2019
5.0
Yes, I recommend this pro
Fast friendly service took care of my leak.
Response from The Service Professor, Inc. - HVAC

"Thank you for the review, David! We look forward to serving you again!"

Sara F.
Dec 2018
5.0
Yes, I recommend this pro
It took two tries, but they did it!
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the review, Sara! We look forward to serving you again!"

William R.
Dec 2018
2.0
Commission. They all work on commission. Which means that in the end, they're not looking out for you as much as they're looking out for themselves. Case in point- after they removed a clog they quoted me 15K to fix my long-term problem, had a second opinion; long-term problem fixed for $349. McDonald Plumbing; they get paid hourly.
Response from The Service Professor, Inc. - HVAC

"We are glad you are happy with your service from McDonald Plumbing William! Our technicians provide three options for resolving issues with up-front pricing and no pressure to choose any. We want you to get your problem fixed in the way that works best for you and your family, even if that means working with another company."

Ricardo C.
Dec 2018
2.5
Did it cost $200 to fix a leaky faucet $50 for the part $50 to show up for an estimate, $300 to replace a leaky faucet seems a little bit high for me I would not recommend this company or any company that charges.
Response from The Service Professor, Inc. - HVAC

"Hi Ricardo, companies charge for their services so if you wouldn't recommend any company that charges then I guess we don't have anything left to discuss. Good luck with your project!"

Patricia H.
Nov 2018
5.0
Yes, I recommend this pro
Quick and easy. Completely satisfied. More than I expected from the service.
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the feedback! We look forward to serving you again."

Marla T.
Nov 2018
5.0
Yes, I recommend this pro
Adam was amazing. He was a hard worker and figured out the best way to approach the projects, which were not easy in this old house. Very professional!
Response from The Service Professor, Inc. - HVAC

"We will be sure to share your kind words with Adam, Marla! Thank you for choosing Service Professor and thank you for the feedback!"

Terri R.
Nov 2018
4.0
Yes, I recommend this pro
{No Comment}
Response from The Service Professor, Inc. - HVAC

"Thank you for the feedback Terri!"

Michelle E.
Nov 2018
0.5
More interested in selling a new water heater and a yearly membership than in doing the job I requested Claimed to check all the sinks and faucet Said they were all fine but I know at least 3 of them are plugged and two faucets do not work Very expensive $350.00 to change one hose and replace some parts in the toilet when I gave them some of the parts
Response from The Service Professor, Inc. - HVAC

"Hi Michelle, thank you for the feedback. With multiple faucets that don't work in your home, a water heater that is about to start leaking, and a broken pipe that was spraying water all over the kitchen (the reason for your call), it sounds like our membership would benefit you so you can get those issues fixed, identify other issues that you don't know about yet, and enjoy your home to the fullest extent."

Clifton B.
Nov 2018
5.0
Yes, I recommend this pro
Great business to work with!
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the feedback Clifton!"

Crystal H.
Nov 2018
4.0
Yes, I recommend this pro
He replaced all the plumbing under my kitchen sink, and placed turn off valves on my toliet. Excellent work. I recently had my dishwasher removed, and asked about the wire that was left. Since he wasn't a electrician he was going to send someone to look at it to make sure it wasn't a fire hazard. Haven't heard from them since.😕
Response from The Service Professor, Inc. - HVAC

"Hi Crystal, we would be happy to send an electrician out to take a look at that. Please accept our apologies that the message did not make it back to the office for scheduling. Please give us a call at 616-871-1900 and we can get you on the schedule. Thanks for the valuable feedback and we look forward to serving you again!"

Michael H.
Oct 2018
5.0
Yes, I recommend this pro
Service Professor replaced my sewer line between the house and septic tank. They did it by pulling the new pipe thru the old pipe horizontally without digging up the yard or driveway. They left no debris and completed the job in about 6 hours. The cost was exactly on estimate and that happened to be about half the previous estimates I got from other service providers. Couldn't be more pleased.
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the awesome feedback! We will share it with the team and we look forward to serving you again!"

Valerie S.
Oct 2018
5.0
Yes, I recommend this pro
It's all been said.
Response from The Service Professor, Inc. - HVAC

"Yes, but not by you Valerie! ;-) Thank you for choosing Service Professor and thank you for the Five Star review! We look forward to serving you again!"

Mitchell G.
Oct 2018
5.0
Yes, I recommend this pro
He was very help full
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the review Billy!"

Anita N.
Oct 2018
4.0
Yes, I recommend this pro
They responded quickly and got our sewage pump replaced and up to code.
Response from The Service Professor, Inc. - HVAC

"Thanks for the feedback Anita, let us know what we can do to earn that fifth star!"

Matt G.
Oct 2018
5.0
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for the five star rating Matt!"

Richard M.
Sep 2018
2.5
The plumber appeared as though he was not confident in what he was doing. Repair of the entire of one commode was done using parts that were not what is recommended but seemingly done with what he felt would work best. However, not compatible with the lever and arm.
Response from The Service Professor, Inc. - HVAC

"Hi Richard, we would love to make your toilet right. If you'd please call us at 616-871-1900 our plumbing manager is happy to speak with you."

Jean L.
Sep 2018
5.0
Yes, I recommend this pro
Response from The Service Professor, Inc. - HVAC

"Thank you for the feedback Jean!"

Jennifer H.
Sep 2018
5.0
Yes, I recommend this pro
Electrical rough in went well and I appreciate them checking the breaker box and fixing a code issue!
Response from The Service Professor, Inc. - HVAC

"Thank you for choosing Service Professor and thank you for the review Jennifer!"

Lorna B.
Sep 2018
5.0
Yes, I recommend this pro
Very professional
Response from The Service Professor, Inc. - HVAC

"Thank you for the five star feedback, Lorna!"

Debby K.
Sep 2018
5.0
Yes, I recommend this pro
The faucet I bought didn’t fit, so there was no install. Jonathan found one on Amazon and I bought it. He will come back on Thursday to install it.
Response from The Service Professor, Inc. - HVAC

"Thanks for the feedback, Debby! Glad that Jonathan could get you up and running with your new faucet!"

Deb T.
Sep 2018
5.0
Yes, I recommend this pro
What a great experience! Randall was so professional, polite, and he answered all of our questions with such patience and kindness! We look forward to having Randall and Service Professor, Inc. back for other projects on our list!
Response from The Service Professor, Inc. - HVAC

"Thank you for the feedback, Deb! We will share your kind words with Randall and we look forward to serving you again!"

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Showing 351-375 of 848

Licensing

Licensed*

Trade License Number

7117374

Trade License Expiration

08/31/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Service Professor, Inc. - HVAC is currently rated 4.6 overall out of 5.
The Service Professor, Inc. - HVAC accepts the following forms of payment: CreditCard
Yes, The Service Professor, Inc. - HVAC offers free project estimates.
No, The Service Professor, Inc. - HVAC does not offer eco-friendly accreditations.
No, The Service Professor, Inc. - HVAC does not offer a senior discount.
No, The Service Professor, Inc. - HVAC does not offer emergency services.
No, The Service Professor, Inc. - HVAC does not offer warranties.

Contact Information

4770 50th St SE, Grand Rapids, MI 49512

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