Kelli's Cleaning

Kelli was quick to respond to my phone call, set up a time to visit our home, and set a cleaning date. She did an excellent job on our fixtures (especially two in the kitchen ones that were coated with grease). However, that is where our positive results end. We had three issues with Kelli's services:
First, we came home to a chandelier that was no longer hanging (it had been spun too many times during cleaning and came unscrewed from the ceiling), a sensor from our security system missing from a window (which rendered our protection on that window useless), and a ceiling fan being put back together wrong. In the end we spent two hours fixing these issues. Kelli did apologize about the chandelier (and offered to have her son come take a look at it - which we declined) and I know mistakes happen, but overall coming home to three mistakes we had to fix was disheartening...it seemed she was careless.
Second, despite making it clear on the phone that I would be needing a ballpark time estimate on our job...she was unwilling to give this when she came and looked at the house and the work we were asking for. This made me uncomfortable, but she thought it was likely she could get most or all of the work done in 8 hours...so we put an 8 hour cap on the work with the understanding that she may finish early or not quite get finished. In the end she did not even complete half of our house. Kelli said that the fixtures took more time than she anticipated and did not have time to clean anything in our upstairs. I just wish Kelli would have called when she realized she could not even come close to finishing what we had discussed. I had made it clear how much we could afford to spend on cleaning...and we were paying her our entire budget. If she had called I would have had the opportunity to tell her what the priorities were. Instead I came home to a note on the table that said the upstairs was not touched.
Third, Kelli left a note saying our downstairs was completely finished. However, it was very obvious that there were walls she never touched. There were walls in three of the four rooms downstairs that were still coated with dust and had definitely not been washed. I could have forgiven some of the other mistakes - if things were cleaned immaculately...but they weren't.
To Kelli's credit she did call and leave a voicemail that night to explain why she was not able to complete the work we discussed. She mentioned numerous times that she would like feedback and wanted to make sure we understood that she had worked very hard and things just took longer than expected. She also said that her son would come over and take a look at the chandelier if we needed help with it. I appreciated the follow-up and sent her a text explaining I would e-mail the next day to give feedback and let her know what our frustrations were. I sent a very detailed e-mail relating all that I have written here. It has been five days and I have yet to receive a response. So disappointing! I expected to at least receive an offer to come back and wash the walls that she said had been done, but weren't. It surprised me that someone who seemed very concerned with our feedback - would not respond to it or try to make our grievances right. I would definitely not utilize Kelli's services again and would not recommend her.

Overall she did very good work. The cleaning was very detailed.

I used someone else for years but wanted someone who was a little more detailed and Kelli is that. She has only cleaned for me twice but so far she is excellent. She is very good, responsible, a Christian and somebody I feel I can trust in my home.

After seeing the reviews on Angie's list I decided to give her a try. She has now cleaned for me three times and I would say the quality of work has gone down with each cleaning. She charges by the hour and I am paying for 7 hours of work. At the first meeting she told me she doesn't stop not even to eat. The TV in the family room after the 2nd and 3rd cleaning were on stations I would not be watching. During our initial meeting she told me she doesn't start before 9:00 am; to my surprise she was gone before 3:00 pm on this 3rd cleaning, my mother happened to be over and doing something in the back yard so I think I paid for an extra hour. Kelli did not know the person over was my mother. It is hard to find someone to clean a house and I am torn as to whether or not I should continue with her services. She does bring her own rags and I have had to re-clean mirrors and the outside of the microwave because they are dirtier than before being cleaned.

called beforehand. Set up a time and price. showed up on time.willing to do all I asked.Did a good job. House looked nice.

Our experience was really good. She is a very good cleaner. She is very thorough. I recommend her to anybody.

I have a 4+ bedroom/2.5 bath rental house that had lots of marks on the walls and woodwork. Kelli's Cleaning gave me an hourly quote and brought her own supplies and began right away. She is very trustworthy and thorough. Although, I said I would vacuum the carpets, she did that as well. I highly recommend her services.