Guardsman Product Customer Service

The Good Proof warranty was to cover any damages that may occur within 5 years. We had problems with the furniture and found that the varnish was coming off and there was a scratch on it. I was dusting the furniture and found that the varnish and color came off with the cloth I was using. I reported to Bob?s and they informed it was not a manufacturing defect, but I needed to contact Goof Proof. When Goof Proof asked for specifics as to what caused the accident, I did not know. Goof Proof told me it was a manufacturing defect. Bob?s says it isn?t responsible because the individual they sent out determined it was not a manufacturing defect. The finish is all sticky and comes off in your hand. Goof Proof won?t cover the damage since it wasn?t an accident a. I am stuck between the two of them. They won?t refund my money (Bob?s) or honor the warranty (Guardsman is the warranty company). Neither party will take any responsibility. I just want my furniture fixed at this point.