Just Windows & Doors

Mark, owner and lead repairman is a forthright individual and according to his wife Jeannie is one of the last true craftsmen who understands and repairs wood windows of all sorts. My windows were manufactured by Lincoln in Wisconsin and were not well installed nor were they well caulked by Lincoln. After 15 years many of the sills and lower brick moldings were rotten and I could no longer keep up with the repairs. I called Lincoln and was referred to Just Windows and Doors, the only qualified repair company within reasonable distance. When Mark came to estimate the damage and repair cost I found him to be knowledgable, confident, and forthright. After round one of repairs, I found Mark and his team's repairs to be nearly all of the "quick and dirty" or "close enough for government work" variety. True craftsmanship was absent. Fully rotten areas were missed all together, which I can understand to some extent because it can creep up on you. But to see, after extensive repairs of the surrounding window frame, a rotten mouse-size hole in a brick moulding that had just give it a quick squirt of caulk in the hope the owner doesn't notice is unacceptable. The entire piece should have been replaced, and Mark had the skill and materials to do so. Most rot is caused by water infiltration causing areas of continuous damp. Knowing this, would a true craftsman then leave areas in and around the window sill that will collect and hold even a small amount of water? NO. Mark did exactly that. He left a low area at each end of my living room window sill each of which would hold about a teaspoon of water. Standing water of any amount has no place in wood casement windows. Fully illustrated here is lack of attention to detail and sloppy craftsmanship. A small adjustment to the cut of the replacement piece and attention to placement during installation would have assured a decent repair. Instead, more rot is on the way. Mark fully understands the design, construction, and failure modes of my wood casement windows. He is fully conversant on the subject, and I was impressed. But my disappointment was great. He knows exactly what is required for the repairs and how to install the new materials quickly. But it was all so sloppy, right down to the caulking. I expected smooth professionally applied caulking. What I have is sloppy, lumpy, and poorly adhering goop and several areas were missed completely. Some critical areas showed separation and gaps in the caulk within 3 days of caulking by Mark and his associates. These are my more serious concerns. I have a list of several more minor problems. I did address them all with Mark, and even asked him back to correct them and do some more work, but the "quick and dirty" and "good enough" work continued. But he's the only game in town. I cannot recommend Just Window and Doors. Next time, I hire a true craftsman. He'll have to learn these particular windows and their idiosincracies, but I'll have a better finished product.

They were unwilling to correct a problem with the newly installed window.

They were not very timely in getting back to me. They came and they did not give me an estimate on the spot. They said that they would e-mail it to me that night. They e-mailed it to me 10 days later. They back dated it and there were certain things that were wrong on it other than what we talked about. I waited for them to correct it. They said they would get right back the to me with the corrected version which took another 10 days by which time I had asked another company to come and bid. By that time it was too late because all the corking was getting cold and then I had to reconcile with myself saying that I will have to wait till spring now. I was not impressed with their responsiveness. When they said that they are going to give me another bid that evening they should have bend backwards to do that or at least e-mailed me and said that it would take a few days or whatever. I doubt if I would consider this company to provide an estimate in the future.

Mark, was prompt, efficient, neet, and very informative to work with. Because of our travel commitimets we had to wait about a month to schedule the work and Mark was willing to work with us to schedule the work at our convienience.

We had at least 10 different quotes before we decided to have the work done by Mark. He was very attentive to our numerous questions about window options and how the work will be done. We had a number of email exchanges after his first visit and Mark was able to answer all our questions satisfactorily. The work was completed in 4 different days, over a period of 2 weeks. The work was done carefully and neatly. Everyone was polite and accommodating. Mark addressed all our concerns throughout the installation process. The new windows turned out beautifully. We are very satisfied with the entire process as well.