Northend Small Engines

Not being from the area, and short on time, I simply chose the closest small engine repair shop. I should have left the moment I walked in the door. The shop is small, but very disorganized, dirty, with used parts, new parts with dust on them, and all sorts of random yard machines sitting in a building that looks like a converted shed. The employee were ok for the most part, except the main owner/manager who had a horrible attitude, talked down to a girl there and an older man who I think is his dad. He clearly had no patience with any of them and that carried over to his service with me. 
Because of a rare part, I had to wait several weeks while the part was ordered, which was fine as they told me this up front. However, what wasn't explained to me is that my mower would be sitting outside the whole time. The summer this year started off very wet and it rained quite a bit while it was outside. 
After several weeks, I received a call from the girl at the shop that it was done. Upon picking it up, I saw that it had been outside and the dad (older man) tried starting it to show me it was working ok. While the repair was done well (the pull start is working fine as of this writing (two months later) the mower doesn't start very well and takes 5-10 pulls to get it going. Before the pull-start broke, it would start with only 1-3 pulls. My mower is nothing special, cost about $200, but it is from a good brand, only 3 years old and I have always kept it in my garage. It has been a great mower up to this point. 
Based on my experience there I will never go back and will be telling my friends to steer clear of this place.