First, the truck didn't show up as scheduled (9am Thursday). At ten, I called the office to figure out what was going on. The truck was on another job, finishing up from the previous evening. The office said they would arrive after noon. Noon came and went, and I never heard from anyone. At around 1p I called again and got the same feedback, they were still on another move and would get to my house when they could. They didn't arrive until 4p. I gave the two guys who showed up with the truck a tour of the project to see if they would start that day or the next (Friday). Walking through, it was clear they were not prepared for the move, despite my very clearly explaining what work I needed done in my reservation, both on the phone and in the online account I created on their company website. I asked them what they were expecting, and they said their boss had told them at the end of the previous job, "Hey, can you just run over to this guy's 1 bdrm apartment and do that quick job before the end of the day?" So the operation of the company seems very dishonest, both to the customer and to their employees. They packed boxes for two hours on Thursday, came back Friday, and worked the whole day. On Friday, I expected them to bring three guys, not two, but only two guys came. I had a whole woodshop to move, with heavy equipment, which I had shown the workers Thursday evening, and had explained when making the reservation and detailed in my online account. I guess they had a no-show on the third guy. They packed all morning, filled the truck as best the could, and took it to the next house (14mi away). One of the two workers was an amazing worker, never stopped moving, worked fast, worked carefully - absolutely nothing to complain about. The other guy, the driver, was a tetris player. He left most of the hard work to his coworker, and busied himself with "arranging the truck" or with assembling basic furniture. This was frustrating because it was costing me extra money as the longer they were there, the more it cost. It was like having just one guy working instead of two (when I really needed three to get it done). Not only that, but the driver also said things that made it clear he didn't want to get any more of the stuff that was in the house to put in the truck. There would be stuff left in the house and he'd say, "OK, I think we got everything." And I'd walk through the house with him and point at the stuff that still needed to be loaded on the truck and he was reluctant to get the stuff. He was not interested in hard work I guess. It's pretty lame when the owner who's moving is made to feel bad for having stuff to move. After getting to the delivery address, they unloaded the truck part way (maybe 2/3rds) and then decided to go back to the first house to get the remainder of my stuff. My wife actually heard the driver say to his coworker, "Let's go back for the rest of the stuff. Maybe we can get some extra hours driving." Super messed up. And because they decided to go back for a second load early, without actually emptying the truck out, they couldn't fit all the rest of my stuff in the second trip. The justification the driver gave me was to avoid rush-hour traffic. So they left my delivery address at 2:30p Friday, only to drive back at 4:30p, right in the middle of rush-hour. I had said to them before they left, "I'm not sure you'll be able to fit what's left in the space you have right now." I was right. I had to go back myself the following week, rent a truck, and get the stuff that was left over. We were very good to the workers, despite my not being thrilled with the driver's work ethic. We bought them lunch, and gave them a sizeable tip ($100 each). I know moving is a super hard job and respect them for that. But the overall experience was terrible. Maybe this is a "get what you pay for" experience. It was less than the other company I had called, but I probably would have been happier paying double and getting good service. My house was also left completely filthy - mud on the floors, mud on the walls, some dings and scratches in the fresh paint. Unpacking is a big enough headache that I still haven't finished cleaning the place back up and it's been several weeks since the service. Note: my cost does not include my tip or the provided lunch.