Griffin's Neighborhood Auto Clinic
About us
My name is Bill Griffin. I am the owner and an ASE master certified technician of Griffin's Auto Clinic. I am extending a personal invitation to come and experience what quality auto service is at our repair facility. At Griffin's its not about just the cars, its about the customer. My staff and I understand that in these trying times that the last thing you want to have happen is a costly repair. That is why we make sure that your vehicle is in tip-top shape and that you are informed of everything that is going on with your vehicle and that you have a solid game plan as to how to address the issues in a matter of importance. We call this our repair blueprint. It allows you to fix the immediate concerns and decide in the future what to fix as money and time allows. There are no pressure sales here. Just good old fashioned honest business practices. There are two things I look to achieve here. Good customer relationships and quality repairs fixed right the first time. Come to Griffin's and become a part of our automotive repair family. Because that is what you are to us and how you will be treated every time you are with us. Thank you for visiting our site on Angie's List. I hope to hear from you soon. Award winning. Additional contact name - Bill Griffin. Additional fax - (248) 888-9408.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Auto Service & Repair.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8129 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 101-125 of 129 reviews
David H.
May 2013
Very quick and knowledgable. Griffin's is the only auto mechanic I will take my car too!
Response from Griffin's Neighborhood Auto Clinic
"Thank you [member name removed]. I'm glad your experience was a pleasant one. Whenever you need us we are always here for you."
David H.
May 2013
Great auto experience!
Response from Griffin's Neighborhood Auto Clinic
"Thank you [member name removed] for the opportunity to service your vehicle. I'm glad it all went smooth and you are 100%satisfied. Call us when you need us."
Jason M.
May 2013
After a very poor review that I had written relating to service conducted at Griffens. I was personally contacted by the owner and after talking to him at great length, I told him I would bring my car back again thus giving them another opportunity to earn my business. I was very impressed that the owner took the time to call and speak with me at such length. He told me that he would credit all money that I had paid fixing my previous issue should I return and that protocols would be instituted so the issue that happened to me wouldn't happen in the future. When I brought my truck in the air-conditioning was not working and this required a flush and recharge. Griffens went above and beyond fixing the issue as promised crediting my previous repairs to the bill. They also stored my truck for a week as I was out of town on business.
I further learned that Griffens is part of a national alliance of auto mechanics and if I had only called them earlier about my other issue they could have gotten me in with any number of auto mechanics anywhere in the country. Bottom line my problems could have been mostly averted if I would have communicated a little better. I still remember the initial mistake but after all that great customer service the memory is fading fast. In the end Griffens is a true place where they put the customer first and practice first rate customer service. Thanks Griffens
I further learned that Griffens is part of a national alliance of auto mechanics and if I had only called them earlier about my other issue they could have gotten me in with any number of auto mechanics anywhere in the country. Bottom line my problems could have been mostly averted if I would have communicated a little better. I still remember the initial mistake but after all that great customer service the memory is fading fast. In the end Griffens is a true place where they put the customer first and practice first rate customer service. Thanks Griffens
Response from Griffin's Neighborhood Auto Clinic
"I am very happy that we spoke and were able to resolve the problem and you allowed us to show you that we are not a shop that doesn't care about our customers and their cars. mistakes do happen and fortunately we don't have those kind of issues hardly ever. I do sincerely apologize for your first experience and hope to continue to prove to you that we are your premier automotive service center."
Jason M.
Mar 2013
They were horrible. My husband was driving the car long distance and called me and said that they didn't do the brakes right because there was a funny sound. He took it to a place in Virginia and when they took off the tire to look at the brake the entire brake pad fell off when they touched it. They never bolted the brake pads back on the car. My husband could've died in an auto accident because of what they didn't do, so it was just very bad. They seemed nice and everything, but the fact is they didn't do a good job. They put our lives in danger for their lack of competency on fixing the car.
Response from Griffin's Neighborhood Auto Clinic
"I am very sorry to hear you had troubles with our service. I will be contacting you today regarding this matter. Again my sincerest apologies. I will review the repairs and bring it to my teams attention as this is NOT acceptable nor is it our business practices. We pride ourselves in having trouble free repairs. Mistakes can happen but i agree that if it truly was from our negligence it will be handled."
GEORGE W.
Feb 2013
Everything went great and was done quickly. We're going to have our cars serviced at Griffin's from now on!
Response from Griffin's Neighborhood Auto Clinic
"I am glad to hear you have chosen to make us your primary automotive service center. We will always go over and above for all of our customers. Welcome to our family!"
Adam G.
Dec 2012
Went Great, i dropped my wifes car off early Friday because my wife said it was making funny noises and we knew it was time to have the entire car checked. Bill the owner called me a few hours later to tell me what needed to be done and the importance of each repair (if i could wait and how long). I decided to get everything done since I have two young kids and want the car to be running perfectly.Bill was great start to finish, very friendly and very honest (the repairs came in $100 dollars less than what he quoted me on the phone) Also the mechanic working on the car was great he took the time to talk to me and show me a few of the issues that were happening with the car. I will be back for sure, i'm happy to say I have found my neighborhood mechanic!
Response from Griffin's Neighborhood Auto Clinic
"I am very glad to hear that you were happy with your experience with us. We work very hard to provide an experience that exceeds all others. We want you to be happy and comfortable and most importantly 100% satisfied! Once you come to us you are part of our extended automotive family. I look forward to a long lasting business relationship with you!"
Janice N.
Dec 2012
They were very fast and only had to have the car overnight. With all the repairs they had to do, I expected it to take longer. Very compasionate and competent!
Response from Griffin's Neighborhood Auto Clinic
"Im very pleased to hear that you were happy with your visit with us. we will make sure to try to keep your trust by performing high level quality service.."
Bill T.
Dec 2012
The radiator had been replaced by another repair shop and the line leaked. I
do most of my repair work myself so I new where the leak was and what
the issue was. The problem was the fitting was the wrong one. I could
not find the correct fitting. I called Griffins and ask if they could
help and they did. Griffin found a fitting that would work and the
issue was resolved. This save me from having to replace the radiator and
two fitting which would have cost three times what I paid.
do most of my repair work myself so I new where the leak was and what
the issue was. The problem was the fitting was the wrong one. I could
not find the correct fitting. I called Griffins and ask if they could
help and they did. Griffin found a fitting that would work and the
issue was resolved. This save me from having to replace the radiator and
two fitting which would have cost three times what I paid.
Response from Griffin's Neighborhood Auto Clinic
"I am very happy that worked out for you and we had an in house remedy for you opposed to another radiator replacement. We will always look for the best and most cost effective solutions for our customers."
Erv W.
Nov 2012
Went in without an appointment and was taken in promptly. Preformed service at a very reasonable price and applied Angie's List discount. They found a loose heat shield and fixed it at no additional charge. Friendly and very knowledgeable.
Response from Griffin's Neighborhood Auto Clinic
"Thanks Member for giving us the opportunity to be your auto repair place of choice. It was a pleasure chatting with you while you waited for your car. Anytime oyu need us give us a call. we are always here to help."
GEORGE W.
Nov 2012
Our 2007 Saturn Vue had a great amount of noise coming from the left front. Turns out it was the wheel bearing and needed replacing. Scott got us right in and it was replaced in a couple of hours and it's back to running nice and QUITE!
Response from Griffin's Neighborhood Auto Clinic
"Thank you Member for your business and trust. i find it to be a wonderful experience with all of the angie's list clients. Whenever you need us we are only a phone call away..."
Sebastian D.
Nov 2012
was looking for a reliable mechanic who is trustworthy and focused on good business practices rather than turning a quick buck. I've been cheated before when it comes to car repairs (due to my lack of car knowledge) and I don't want to be in the same situation. The owner of Griffin's Auto Clinic immediately made me feel welcome, explained to me (in lay-man's terms) each repair that was recommended for my vehicle and which repairs were higher priority than others. I never felt that I was pushed into a repair I didn't feel was unnecessary. During subsequent conversations, Bill discussed his business history and philosophy, his focus on family, maintaining technical education/certification, supporting the local economy, etc. I appreciate Bill's openness which helped establish a sense of trust.
The repairs of my vehicle were in sync with Bill's personal and professional focus: all repairs were accurate, complete, and tested after implementation. Any concerns or issues I had were remedied (and validated as fixed by the Technician) before I received my car. All questions, concerns, or follow-up items were responded to quickly and precisely. Scheduling the appointment beforehand was easy via a phone call and a defined date/time for the auto shop visit. Follow-up letters and customer feedback are openly welcomed from Bill and his staff.
The only small issue I have is that the clinic shop's location can be easily missed since it is not facing the main road (it is located within an commercial complex).
I am pleased to have found a mechanic that has excellent service, quality repairs, and trustworthy business practices.
The repairs of my vehicle were in sync with Bill's personal and professional focus: all repairs were accurate, complete, and tested after implementation. Any concerns or issues I had were remedied (and validated as fixed by the Technician) before I received my car. All questions, concerns, or follow-up items were responded to quickly and precisely. Scheduling the appointment beforehand was easy via a phone call and a defined date/time for the auto shop visit. Follow-up letters and customer feedback are openly welcomed from Bill and his staff.
The only small issue I have is that the clinic shop's location can be easily missed since it is not facing the main road (it is located within an commercial complex).
I am pleased to have found a mechanic that has excellent service, quality repairs, and trustworthy business practices.
Response from Griffin's Neighborhood Auto Clinic
"Thank you Member for your trust in us. We are here not only to fix your vehicle, but to make sure you have the piece of mind that we feel is necessary to have a completely satisified repair experience. We will always go the extra mile to make sure our customers are happy."
Val M.
Sep 2012
Thorough, professional, honest and helpful
Response from Griffin's Neighborhood Auto Clinic
"Thank you for using our services and trusting us to be your service center. Myself and my staff are here for whatever you may need."
Mark H.
Sep 2012
Excellent/reliable work, was referred to Griffin’s by a friend, professional, on time, and wonderful service.
Response from Griffin's Neighborhood Auto Clinic
"I'm glad we could take care of your needs for you Members. Anytime you need us we are a phone call away."
ROSEMARIE R.
Aug 2012
I thought it was the steering and the car was making a loud humming sound. They were able to diagnose the problem immediately. They informed me the wheelbearings in the front were going out and the struts were too. The dealership didn't catch the problem two weeks earlier when they had it for a week to do a check-up. Griffin's explained everything to me. As a result of the repairs, the car runs much better.
Response from Griffin's Neighborhood Auto Clinic
"I'm glad we were able to take care of your automotive needs and begin to establish a long and trusting relationship. It's very important to Scott and myself to make sure all of our customers are satisfied and keep your mind at ease that the job WILL be done right the first time Member. Sincerely, Bill Griffin"
Greg P.
Jul 2012
See above
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the kind words Member. We work very hard to bring to the table the most professional,caring and timely service that we possibly can. If you ever need us, we are always here to help. Sincerely, Bill Griffin"
Steve S.
Jun 2012
The owner Bill Griffin and his mechanics went out of their way to ensure my problems got solved. Their service is superb and prices very reasonable. I would recommend Griffin's to anyone I know.
DeEtta M.
Jun 2012
.
Response from Griffin's Neighborhood Auto Clinic
"I am thankful for the feedback. Since then we have spoken with (deleted member name) and have serviced her vehicle since then. I am always available to discuss any concerns or questions that you or any other member may have..."
DeEtta M.
Jun 2012
On Thursday, June 15, 2012 I called the GRIFFIN AUTO CLINIC to have my car serviced. My appointment was made for Monday,June 18, 2012 at 8m a.m. The early appointment was made so that I would not have a long waiting time to get all of the worked I requested. Scott was there on time to write out my work order. I asked for a Seasonal Car Care Package. This included the following:Transmission Fluid FlushTire Rotation ( I also asked to have my brakes checked at this time, and they were) with great results.A new Oil Filter was put in too. My work was done quickly and very professional by Bill Griffin (owner) and another worker.When I drove my 2008 Buick lucerene CXL out of that lot my car felt like a new automobile again. WOW!!! What a nice ride. I will be going back to my Neighborhood Auto Clinic again and I will tell my friends.
Response from Griffin's Neighborhood Auto Clinic
"thank you Member. It was a pleasure to sit and talk with you and to get you done in a timely matter as well. Anytime you need repairs we are here to help you make the best decisions to make your service experience a pleasant and painless experience. Thank you for your support and trust. Sincerely, Bill Griffin Owner, Griffin's Neighborhood Auto clinic"
DeEtta M.
Apr 2012
I called them and asked if I could in. They saved the tire and said it wasn't not in a bad spot. They plugged the tire and I was set to go. They checked all my tires to make sure the others were good. That was good service.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the review Member. I'm glad it was a simple repair and it was quick and simple as well as getting the opportunity to meet and talk with you. Anytime you need any repairs we will be more than happy to take care of it. Thank you for your business. I'm glad that Angies list connected you to us. Sincerely, Bill Griffin"
GEORGE W.
Apr 2012
Everything went great. No surprises and the work was completed just as Scott said. Excellent work done by Daryl D.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the glowing review member. Im glad we were able to take care of your automotive needs and that everything went smooth. And yes Daryl is great. He is my lead tech and really cares about my customers and the shop. I look forward to a long postive relationship with you as a customer. Thanks again. Sincerely, Bill Griffin"
Susan F.
Apr 2012
I think Griffin’s is absolutely wonderful! I’m a regular customer, so they are willing to work with me on pricing and perform minor repairs for free. They’re excellent about answering questions over the phone, and they’ll always make time for me if I have an emergency.
Response from Griffin's Neighborhood Auto Clinic
"thank you member for the review. It is SO important that these reviews make it to sites such as Angies list. With your inputy it really helps other people make a good,educated decision as to where to conduct business with good, honest companies without the fear of getting ripped off. It's always my pleasure to provide good service to you. Thanks again, Bill Griffin"
Karen J.
Apr 2012
They are absolutely wonderful! I think they’re very honest and hardworking. I really can’t recommend them highly enough.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the glowing review. It is always a pleasure to have you come in and we always enjoy our chats with you about your travels. I am very honored to have you as a customer. Thanks again, Bill Griffin"
WALLER H.
Apr 2012
I would consider going back to Griffin.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for coming to us. It is always a rather uncomfortable feeling going to a place you have never tried before. I am looking forward to being allowed to build that trust with you and giving you piece of mind that when you come to us you have nothing but the best experience here. Sincerely, Bill Griffin Owner, Griffin's neighborhood Auto Clinic"
Maria T.
Apr 2012
I’ve had nothing but the best experiences at Griffin's. They are a top-notch company.
Response from Griffin's Neighborhood Auto Clinic
"Thank you. It is always a great feeling to hear my customers are happy with us. I consider your loyalty and repeat business a privilege for us and look forward to continuing to be the company that you prefer for your automotive needs. Sincerely, Bill Griffin Owner, Griffin's Neighborhood Auto Clinic"
LORI O.
Feb 2012
is
Response from Griffin's Neighborhood Auto Clinic
"Thank you for all your kind word Member. My staff and I will always strive to make sure that you and all of our customers are happy. Bill Griffin"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Griffin's Neighborhood Auto Clinic is currently rated 4.8 overall out of 5.
Griffin's Neighborhood Auto Clinic accepts the following forms of payment: CreditCard
No, Griffin's Neighborhood Auto Clinic does not offer free project estimates.
No, Griffin's Neighborhood Auto Clinic does not offer eco-friendly accreditations.
No, Griffin's Neighborhood Auto Clinic does not offer a senior discount.
Yes, Griffin's Neighborhood Auto Clinic offers emergency services.
No, Griffin's Neighborhood Auto Clinic does not offer warranties.