"Hi [Member Name Removed]! Thanks for the great review! Sometimes we do get "lucky" and the first thing we check it the issue, it's Tom's years of experience that give him that bit of luck on where to start first. We are very happy that we could get you and your family taken care of and get the power corrected and restored. It was a pleasure working with you, and I look forward to speaking with you again should you need our assistance in the future! Have a wonderful day. Becky"

"Hi [Member Name Removed], Thank you for the review! Glad we could get you taken care of. Let us know if we can be of assistance in the future!"

"Hi [Member Name Removed], We are super glad we could meet you while you were in town and were happy we could get the repair made for you! Best wishes!"

"Hi Mark, Thanks for the review! It was great working with you and we are happy that we could get your new fixture replaced quickly and efficiently! Let us know if we can be of assistance in the future!"

"Hi [Member Name Removed]! Thank you for the review! Tom and I are super happy we could get him out there and get your concerns addressed! Let us know when we can be of assistance in the future!"

"We regret to hear that you were this disappointed with our service and we wish this would have been brought to our attention sooner, so we may have addressed it personally. Our records indicate "site-unseen" a ballpark estimate of $500 was provided for the requested work via the initial contact with the office, and an on-site estimate was not completed prior to the work being completed. They also indicate that the fixtures initially requested to be changed were not the same fixtures that were changed at the time of the appointment, including (2) chandeliers which take considerable more time than the reported flush mounts. Further documentation indicates that the foyer fixture was on a 16ft + ceiling, and upon arrival, the fixture provided for the area was not recommended for the space. Regarding the GFCI outlet and the carpet shampoo machine, testing of the circuit was completed and the source of the tripping was located, which was over use of power on the circuit. At that time, it was also advised that due to the power usage of the unit, other devices should not be in use at the time of on the circuit. We also advised that there was no cost-effective solution to prevent the tripping, as a new circuit would have had to be installed in order to remedy the situation. Our records also indicate that a 10% discount was applied to your final total due to the change in work completed versus expectations. We would have loved to address the issues you had with our services at the time the follow-up call was placed or at our second appointment two weeks later to ensure that you were 100% satisfied with our services. We do strive to ensure clean-up is 100% and apologize deeply if something was missed that could be harmful to your pets. Our office has completed a thorough review of your case from the initial phone call, notes taken at that time, and client in-take form to the interview with the electricians who reported to the appointment and the billing in order to ensure we are identifying and applying strategic solutions to ensure we are learning, growing, and improving from situations like these."

"Afternoon [Member Name Removed], We are so glad that what initiated as a estimate, we were able to take care of right then! Thank you for the kind feedback on our performance. If you need anything in the future, please, do not hesitate to call!"

"Hi [Member Name Removed], We were very pleased to meet you and your family, and that we were able to address your concern right at the time of the estimate. If you need us again, we would be more than happy to get you taken care of!"

"Hi [Member Name Removed]! It was great working with you and getting your project completed at your home for you! We look forward to working with you on your next project."

"Afternoon [Member Name Removed], It was wonderful meeting you and getting the opportunity to take care of you and your needs. If you need us for anything, we are just a phone call away!"

"Thank you so much for the review. It was great meeting you and getting this little snafu with your outlet straightened out! Please do not hesitate to call if you need us in the future, we are always here to help!"

"Thanks, [Member Name Removed]! We were glad we could get your projects taken care of! Let us know if we can be of assistance again, we would love to get you taken care of."

"Hi [Member Name Removed], Thank you for the review. If we can help you out again, give us a call and we get you squared away!"

"Hi [Member Name Removed], We were happy that we could get the circuit installed for you at the time of the estimate. Let us know if we can be of assistance in the future!"

"Hi Dan! Thank you for the great rating! It was a pleasure to meet you and get your project taken care of for you."

"Hi [Member Name Removed]! It was great having the opportunity to meet you and get your needs addressed to ensure your home and appliances are able to operate at optimum level! We thank you for choosing Wire Works for your project as we would be nothing without awesome customers like you!"

"Good afternoon Mr. [Member Name Removed], We were happy we could get those issues you were having squared away. If you need our assistance in the future, don't hesitate to call!"

"Hi [Member Name Removed]! It was a pleasure getting your project completed for you. We are always here to help and we look forward to working with you again!"

"Hi Bob, Thank you for the great review. It's always a pleasure working with you! We really appreciate the reviews for each project as it helps us ensure we are striving to meet our goals of great customer service and workmanship. Let us know if/when you need anything else done and we will get you taken care of!"

"Good afternoon [Member Name Removed], We are glad we made a good first impression back in September and that you continue to be happy with our services. As always, it is nothing but a pleasure working with you and we look forward to being of service in the future!"

"Hi [Member Name Removed], We greatly appreciate the opportunity to get your panel upgraded. Thank you for the kind review and the pictures of our workmanship are great!"

"Hi [Member Name Removed]! Thank you for the review! It was great meeting you and taking care of your project for you. If you need anything in the future, don't hesitate to call!"

"Hi [Member Name Removed]! Thank you so much for the review! It was great working with you on your project. If you need us for anything in the future, do not hesitate to call!"

"Dear Mr. [Member Name Removed], Thank you for your feedback. Although it is not quite what we expected, perhaps we may shed some light on why our policy is written with those parameters. 1. Top Level Service; we strive to provide every customer with extraordinary service and pricing. This level of excellence requires that we bid our jobs carefully to insure accuracy and consistency for everyone. 2. Unexpected Cost: the size of the job that you had initially requested requires much more time than a service call. Our practice is to analyze and anticipate each obstacle we may encounter. This helps to protect our customers from additional surprise costs during construction due to sloppy or careless estimating beforehand. 3. Our employees: this practice became necessary due to serious abuse of our estimator's and employee's time. We are sorry that you felt that we deserved such a low rating before we had a chance to introduce ourselves. We always want to be the best for our customers and employees. At times, decisions such as this are required. Have a good day."