Holland Heating & Cooling Inc

unknown

Crew showed up on time in the morning and got straight to work. They took great care to cover the floors with tarps so no dirt/damage was done. Cleaned up after themselves when done and went over any questions I had.







Professional company from top to bottom. Jerry, the sales rep was very professional and knowledgeable. Todd and the installation crew were fantastic, the quality of the workmanship is top-notch.







I couldn't ask for a better experience.

The heat at my mother's house quit working several days ago. She had contacted this company already by the time I was brought into the loop. I checked Angie's list and saw the (at the time) overall B rating and that there were other A rated companies in the area, but since she seemed to like these guys, we went with them.
While I didn't do a thorough price comparison across many companies, the overall quoted replacement cost seemed reasonable. I also appreciated that there was no upsell pressure. In fact, I was encouraged to go with a less-expensive option that would more adequately cover my mom's needs without over-buying. I usually see that as a good sign, along with the fact that the quote came on a Sunday and they were able to install on the following Tuesday.
The installation went as planned, except they discovered that the house no longer had a grounding rod! I'm not sure if it had been stolen or what but the house clearly needed a new one. They sent another person out to install one the next day at no extra charge, requiring a harrowing trip into the crawl space in sub-freezing temperatures. This above-and-beyond service is why I rated them highly and would use their services in the future.

This company did a wonderful job. We had Damon, Erik and Ryan do the install and they did a very professional job. They pulled out our old furnace and installed a new furnace and a new A/C unit. It has worked perfectly since install.

The folks at Holland Heating of Fenton are awesome! John and Ryan did
an amazing job installing my new Trane furnace. They included me in the
installation process and were receptive to my questions. They were willing to
share their expertise with what I wanted. They were on-time, professional,
courteous, hardworking, and went above what they were hired to do. They also
cleaned up properly after they were done. I was so impressed with the service,
I had them come back to repair a worn out part on my AC unit. And I would hire
them again for any HVAC service. The price was fair and competitive with
several others I met.

Arrived early and got right to work.
My children asked them many questions and they answered them nicely.
They spent all day at our home and made sure everything was working. They cleaned up after themselves.
It was nice having them talk with my children rather than ignoring them.
Thank you Damon and Andy

Our air conditioner died when the heat was in the high 80,s. Called Holland on Friday, Tony came out and diagnosed the problem, our compressor had died. We decided on a new air conditioner. On Tuesday a.m. Todd and Randy came out,. installed the new air conditioner and by the afternoon we had nice cool air. The young men were vey polite and professional, couldn't have asked for better service. We have dealt with Holland in the past, and will continue to again in the future if needed.

They did an excellent job and were super friendly. For the first time I had been impressed with someone.

He tried to sell us something without fixing anything. They were trying to rip us off like there was no tomorrow. It was incredible. They drive a red van. He opens up the furnace and says, the secondary exchange is bad. The furnace should be replaced. It is in poor condition. It is very unsafe. He gives me a quote of several thousand dollars. I call my home warranty company and they say they will come out to inspect also. My home warranty company checked it and said the valve was not placed in the hole and it was just laying on the furnace. They said the furnace was fine and it was not going to blow up.

The estimate through to the final inspection of the units pleasantly exceeded our expectations. Holland understands the value of customer service not only before, but also during and after the installation. Jerry came by and answered any questions we had regarding the estimate. Scott and Cliff showed up at the scheduled time to install the equipment. They were very professional, neat, good humored and efficient. I was a little leary of allowing a new heating company access to our home since we were satisfied with our previous company we had for over 10years. Although very good they had become increasingly Nice job, Holland!

Terrible estimaton experience.

No secrets here; this is the same review that I proactively entered into the companies website 2 weeks prior to pasting here.
After some time with the new high efficiency, two stage furnace, in both cold and hot weather, I have found that my initial impression of being underwhelmed has not subsided. I think it is partly through the disconnect between the sales team and the installation team.
Here are my primary issues that I had initially and continue to have:
- there is a discrepancy regarding the use of the outside air backup (I don't know the name of it) from my old setup. Two different salesman said they would just close that up and it is not necessary with a high efficiency system. When I tried to confirm that with the installers, they said that code requires that and it must remain and they couldn't close it up. This creates my initial skepticism of the expertise of the overall firm because one of them was clearly wrong.
- there is a significant air leak at the furnace that did not exist at all with the previous furnace. I guess I could just apply tape, but should that be necessary after spending $5K on this job?
- The primary decision for me to purchase this system, which was made abundantly clear, was to even out the temperatures between levels in the house. I have a small upstairs, main level, and walk out lower level. With the new furnace, on a random cold day on a weekend evening after operating all day, the lower level was 64 degrees and the main level was 72 degrees. There is an open stairway that separates the two. On a hot day, using AC all day with blinds closed to block the sun, at 6pm it was 68 degrees in the lower level, 78 degrees in the main level, and 82 degrees in the upper level. These types of spreads are unacceptable in my opinion for resolving the primary purpose of my purchase. I didn't have that high of discrepancies with my old furnace.
- I was told that the way the even temperatures would be accomplished was to adjust all the vents in the house and ensure they are blowing at a consistent speed using a measuring device. I made a point at every discussion in the sales process to say that I wanted this done. I had a significant discussion with the salesman about this and we even went to several registers to measure them and see the differences. I think he said they would all blow at 200 (I don't know what units). I even asked how they could do it other that just adjusting the dampers and register dials; the response was that the installers had a few tricks they could do. Anyway, the day of the install, the installers never planned on doing this and were not going to do it except that I insisted that they do it since this is what I was told. It turns out the "tricks" were to adjust the dampers and register dials (I couldn't have been less impressed with those tricks). Well, I could have done that myself and saved $5K. In the end, the installers said they couldn't adjust half of the dampers because of the finished basement ceiling and they are all blowing out at various speeds which is what the installers thought was the best way to have it function (very different again from the salesman).
- the consumers energy rebate turned out to be $40 less that what I was told by the salesmen. Overall, everyone in the process was very nice, but I feel like I was sort of duped. I would not have spent the money on this if I knew the outcome wouldn't accomplish my main objectives. I just feel like I wasted my money.

It went very well. We had a 50-year-old boiler and they came in and worked there. They were excellent. The guy who came out, looked at, and gave us the estimate. He was very knowledgeable. The fellow who came out and did the work did a great job. The price was reasonable.

We had already had Holland out to do our winterization and when I first went to use the furnace, I smelled gas. The next morning I smelled gas again. At first they couldn't find it and it took three different people but the last person found a carbon monoxide leak. They vented everything out and they cleaned up wonderfully and they did as much work as they could inside their van so the chemicals wouldn't be inside the house. I have already taken out a service agreement with them and they have already done an air conditioning check and I also have an air purification system and they always change they filters for me out of professional courtesy.

Everything went well with them. I would use them again in the future if I needed to.

.We got a brand new furnace and ac unit. We were very pleased with them and we have a contract with them which doesn't cost us for them to come out and service them.

They explained the furnace to me and gave me plenty of information that I would need to keep the furnace going. The price was fair and they were very friendly.

This was the first time I've used them. Everything was fine. The pricing was good.

They made sure we understood everything that was going on and they were very clean. They cleaned up things very well after the job and sit down to talk to us what the options are. Initially, when we bought the house there were problems with the air conditioner, as it was an old unit. Then they sat with us and worked out options. The price was really good and I will use them again in the future.

They did a really great job. The furnace has been really great and the work was done well.

Try to pin them down on a labor charge before service is performed.

My furnace blew, called a few places and chose holland as it's a big name company in the area. MY BIGGEST MISTAKE!!! I was charged over a hundred dollars, my furnace was NOT fixed, the service tech WAS RUDE and THE MOST unprofessional person i have ever met!! I WOULD NEVER recommend them, nor will i ever have them service an appliance of mine again! My money is better served elsewhere! Thank god for second opinions!!!

Long story short; the Tech commented on how my 22 year old furnace was most likely ruined by the cat litter in the basement (in another room, on the other end of the basement) because "the smell down there is too overwhelming and I'm not going to service the furnace any further, I replaced the 2 rubber hoses for 40 dollars and there is a 69 dollar service charge, I started the furnace up but i think that the heat exchanger may be cracked or corroded, so i switched it to off, but what you do after i leave is up to you." Mind you, i had just purchased the house a year and half ago, and the POS furnace is/was exactly that... a POS!! and i've only had the cats, less than 6 months.

Ok my side of the story. Scooped the cat litter the morning of the breakdown, completely CHANGED it prior to his potential arrival, sprinkled baking soda in the litter box and sprayed Island fresh deodorizer on the carpet surrounding the box. The litter box DID NOT have an ammonia odor, nor did the basement. THE SMELL WAS THE DEODORIZER! My major irritation is #1; the Tech was exceptionally rude about it. I realize not everyone likes animals and that's fine... but my animals live here and we love them... HE DOESNT! #2) Had i not had enough intelligence or internet service to google it, a cracked/corroded heat exchanger CAN PRODUCE deadly fumes in the home. so... by the comment of "what i do when he leaves is my business" really makes me angry. I then find out from the persons who did estimates for replacement, that he was supposed to flag the furnace as unsafe, and render it inoperable.

All in all; from the time that i called for service, to the time of the technicians arrival. I was horrified, embarassed, belittled, and generally treated like i was stupid. Thanks for nothing and thanks for charging me over a hundred bucks to not even give me the common courtesy of telling me that my furnace could have potentially been seriously unsafe for my 2 children and i. so all in all THANKS FOR NOTHING!

They were prompt, they took care of everything, they hauled away the old unit, and they were courteous when they came out to give the estimate. I feel like I got a good deal.

They repaired the water heater on off hours on a holiday. They were reasonable on price on both accounts. The service was excellent, I give them five stars, I'm surprised it worked out so well. They could have repaired the furnace for less but he told me why I shouldn't do it for less because I would have problems, so I said go ahead with the better fix and he did. They came on time when they said they would. People like that can take advantage of you but they explained to me well why I shouldn't do a quick fix.

We went with a goodman system, which is a midrange quality. This is for a 1200 sq ft home and works great.