TV Den

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It went very well and I felt I could trust his advice.  Mr. Joseph of TV Den said he could take our old TV away for us.  We let him have the old TV for spare parts and/or recycling.

Mr.Joseph gave me a two hour window  and he came within that window.   I explained to him what happened I left the room and probably within 10 minutes he did what needed to be done.  I felt the price was reasonable. No parts were needed.  Mr. Joseph was very nice and polite.   

It did not fix it and was informed that a power board would be needed. A few days later got a call that he wasn't sure if the power board would fix it and didn't want to be stuck with the part if he ordered it. Offered a refund of charges less the trip charge of $35.00. We took the refund and bought a new TV.

Only contact was by phone.

He seemed very quick to respond. He ended up not being able to make the repair.

He was very nice about it and explained things to me while he was working.  He gave the lamp a three year warranty.  He has a great personality.  He was very professional.

I have a four-year old Samsung 40" LCD HDTV, and the other day when I turned it on, its power light lit up for a second then went off. It did this on-off cycle for a few minutes, and then the TV finally turned on. Over the next few days, this behavior persisted. This morning I turned the TV on, and nothing happened. Several minutes later, the TV started the same "on-off" cycle, and after several more minutes, the TV magically turned on and stayed on. A new TV is *not* in my budget right now, and I recalled seeing a commercial for a tv repair company where they come to the home. Of course I hadn't written the info down, so I searched Angie's List. And sure enough, when I called TV Den, Larry said he did in-home service. I'm in IT and build my own computers, and from the TV's behavior, I figured it was the power supply. I was doubtful that it was really worth fixing the TV, but I thought I'd check it out, as there's a $35 trip charge only there's no repair work done. Larry said he'd be at my home between 11 and 1 today. Larry showed up just a few minutes after 11 and opened up the TV. Sure enough, there were two bulging capacitors on the power supply. Larry replaced them with higher-voltage capacitors and the TV powered up just fine. My TV was fixed in about 20 minutes, and for a whole lot less than the cost of a new TV. Further, I didn't have to get help to load it into the car, drive it somewhere and wait a week to get it fixed. TV Den also guarantees the repair for one year. I'm very pleased with TV Den's service!