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Great Dane Heating & Air Conditioning
Generator Install, Heating and Air Conditioning Service, Water Heater Service,
About us
Great Dane Heating and Air Conditioning is your award winning Carrier Factory Authorized Dealer serving the Metro Detroit area since 1999. Great Dane was conceived by Mr. Josh Bigelow, with the idea that your service or installation experience should be worry free and focus on customer needs. As homeowners, too often we have heard of contractor experiences that were less than perfect or down right horrific. Therefore, Mr. Bigelow started Great Dane with the idea that everyone should be able to, “Experience the Service You Deserve!” This idea has evolved into not only into the company motto, but into the pillar of the Great Dane experience. Since 1999, the Great Dane team has successfully embraced this concept and integrated this philosophy to build one of this nation’s most highly recognized heating and cooling teams. Great Dane is the only Carrier Dealer in Michigan to receive the prestigious Carrier President's Award 8 times including 2018. Great Dane is also 1 one of only 7 North American Technician Excellence Quality Circle Contractors serving southeast Michigan.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential and commercial repair, maintenance, installation. furnace, central air, ductless air conditioning, boilers, standby generators, custom duct, zoning, air cleaners. humidifiers, UV air purifiers, water heaters & tankless water heaters.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 11
Assorted photos uploaded by Great Dane Heating & Air Conditioning
Reviews
4.7134 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 4% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 26-50 of 134 reviews
Delaine M.
Nov 2017
It went excellent and they are kind, knowledgeable.
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for your most recent service. We are very pleased to hear of your complete satisfaction. We look forward to serving your again! Thank you, S. Ford Manager"
David G.
Nov 2017
The price was competitive. It was good. It was more like advice. They were very professional.
Response from Great Dane Heating & Air Conditioning
"Thank you for the great review! We look forward to serving you again in the future. Appreciatively, S. Ford Manager"
Michael H.
Nov 2017
.
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane! We appreciate your business and we look forward to serving you again! Appreciatively, S. Ford Manager"
Daniel L.
Oct 2017
The job was very good. Brain answered all my questions and I felt confident that he was doing the best job possible. The information he gave me will help me to make decisions in the future
Response from Great Dane Heating & Air Conditioning
"Thank you very much for choosing Great Dane for your recent service. We will be sure to share your review with Brian and our team. Respectfully, S. Ford Manager"
Mike J.
Sep 2017
Our appointment window was from 2-5pm. Brian, our technician, arrived from another job around 6:15. In fairness, however, we were experiencing a series of unusually hot Fall days, and we were pleased to get service the same day. Brian diagnosed the problem carefully, explained the problem to us and how he intended to complete the work, answering any questions, then made the necessary repairs. He was knowledgeable, experienced, and professional. This was our 3rd call to Great Dane over the past approximately 5 years and have been pleased each time. We won't hesitate to use their services in the future. I think Great Dane's costs have been reasonable for any of the work we have had done.
Response from Great Dane Heating & Air Conditioning
"Thank you very much for the thoughtful review. We appreciate your understanding in the arrival time delay to the extremely hot weather we have been experiencing and we are very pleased to hear that you have been a satisfied customer of ours for the last 5 years. We look forward to serving you again in the future! Appreciatively, S. Ford Manager"
Margaret B.
Aug 2017
I was very pleased with them.
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for your recent air conditioning repair. We appreciate the opportunity to serve you! Respectfully, S. Ford Manager"
Lori A.
Aug 2017
They were competitive in pricing with 4 quotes I had gotten. Both visits they were excellent to work with. They were professional, courteous, very thorough, informative. I would hire them over and over again for any and all HVAC work I could need!!!
Response from Great Dane Heating & Air Conditioning
"We are very happy to hear of your complete satisfaction with our services. We appreciate you giving us the opportunity to be your choice again! We look forward to serving you again in the future! Appreciatively, S. Ford Manager"
Jane T.
Aug 2017
They are really good.
Stephen H.
Jul 2017
Technician quickly found the issue and explained what was wrong and how to resolve the issue.
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for your recent service. We appreciate the opportunity to serve you and we look forward to serving you again in the future. Respectfully, S. Ford Manager"
Nathan S.
Jul 2017
Everything went very well! The company's technician understood that I needed the a/c to work, but that I also needed a cost effective solution.
Response from Great Dane Heating & Air Conditioning
"Thank you very much for taking the time to share your service experience with us. We are happy to hear that you are pleased with the service we provided. We look forward to serving you again in the future! Respectfully, S. Ford Manager"
Vicki R.
Jun 2017
Gave me a few options and fixed only what was broken. Did not pressure me or replace furnace or make me spend money I didn't have. Made my home a priority over others that day because we were without heat.
Response from Great Dane Heating & Air Conditioning
"Thank you very much for choosing Great Dane for your service repair. We appreciate the opportunity to serve you and we look forward to assisting you again in the future! Appreciatively, S. Ford Manager"
Lisa M.
Apr 2017
They correctly diagnosed the circuit board problem, but then also told us the heat exchanger had cracks in it. We got a second opinion from a very reliable source who said the heat exchanger was not cracked. The money we paid them was just to look at it. They quoted us $1,400 to fix both (about $900 for the heat exchanger and $500 for the circuit board). We got the circuit board fixed for $325, including labor. I noticed afterwards in a review that someone else had said they were told they had a bad heat exchanger, but didn't.
Response from Great Dane Heating & Air Conditioning
"Your health and safety is our highest priority! Anytime a customer has another opinion that does not concur with our diagnosis we would gladly like the opportunity to come back out to re-inspect the furnace to confirm and show you the problem at no charge. Great Dane has the upmost confidence in our N.A.T.E. Certified and Heat Exchanger Expert Certified technicians. Our technicians use the most up to date technologies to provide an accurate diagnosis. We look forward to the opportunity to come back out and reaffirm the diagnosis. In all cases it is often easier to accept good news instead of bad news, but when it comes down to our customers health and safety the only diagnosis that is acceptable is the correct one. Respectfully, S. Ford Manager"
Derek P.
Mar 2017
unknown
Response from Great Dane Heating & Air Conditioning
"Thank you again for choosing Great Dane last year for your new heating and cooling system. We are pleased to hear that you were please with your recent maintenance visit from our service department.. We look forward to seeing you when its time for your next maintenance check. Respectfully, S. Ford Manager"
Peggy R.
Feb 2017
.
Response from Great Dane Heating & Air Conditioning
"We are a bit confused. I know that we had installed your furnace and air conditioner last year, but I do not see that we installed or serviced your water heater. I do however see that we have your furnace and a/c maintenance scheduled for this coming spring. If there is something we can assist you with, than please feel free to contact us at your convenience. We do appreciate your business over the past 13 years and we look forward to continuing to be your choice. Respectfully, S. Ford Manager"
Peggy R.
Feb 2017
They did a good job I think I had them come out for another house and I wasn't pleased with what they did but for my house they did a good job.
It seem like they really here to replace things, I didn't have this impression when I had my furnace done but when I had them come out on another house the guys was like oh I can't fix the air conditioner and oh if I inspect your furnace I'll just turn it off on you and I was trying to sell the house so I wasn't really please with that call.
It was like I had one impression of them when they fixed my furnace at my house and then it was like I call them out to replace the hot water tank at another house and this is just cause I had work with them before and then I got into the bid with oh your air conditioner can't be fixed and I might have to just shut your furnace off on you permanently and the repair man hadn't even been told about the hot water tank I had call to come out.
It was an expensive repair and I have a very small house and when they put it in it was like oh you need to have your air ducts cleaned and they referred me to some other company that wanted a really high price to do it, I started thinking it wasn't as good as I thought it could be.
It seem like they really here to replace things, I didn't have this impression when I had my furnace done but when I had them come out on another house the guys was like oh I can't fix the air conditioner and oh if I inspect your furnace I'll just turn it off on you and I was trying to sell the house so I wasn't really please with that call.
It was like I had one impression of them when they fixed my furnace at my house and then it was like I call them out to replace the hot water tank at another house and this is just cause I had work with them before and then I got into the bid with oh your air conditioner can't be fixed and I might have to just shut your furnace off on you permanently and the repair man hadn't even been told about the hot water tank I had call to come out.
It was an expensive repair and I have a very small house and when they put it in it was like oh you need to have your air ducts cleaned and they referred me to some other company that wanted a really high price to do it, I started thinking it wasn't as good as I thought it could be.
Response from Great Dane Heating & Air Conditioning
"Thank you again for your repeat business. We really do appreciate it. I fully understand how you feel when you have service on one product and find out that another product in your home needs to be replaced when it is an unplanned expense. I can assure that our service team has your health and safety as their primary concern and unfortunately on occasion that sometimes leads to updating a furnace or air conditioner when you least expect it. Once again, thank you for your continued patronage! S. Ford Manager"
Nicole B.
Feb 2017
very well.
Erin C.
Feb 2017
They were very professional and punctual. Before the installation, they loaned us heaters, so that we would be warm until they could install the new boiler. The work was neat and they cleaned up after themselves. After the installation, there were a few issues with the boiler and they came out right away, at no cost, to get it working properly. They are a great company!
Response from Great Dane Heating & Air Conditioning
"Thank you for taking the time to review your experience with our company. We appreciate you choosing Great Dane for your new boiler. We hope it provides you years of comfort and savings. If there is anything more we can do for you than please feel free to contact us. Respectfully, S. Ford Manager"
Lisa P.
Jan 2017
Very bad, the problem still there.
Response from Great Dane Heating & Air Conditioning
"We apologize for the delay in restoring your hot water. We fully understand the inconvenience of not having hot water. Unfortunately, the problem had to do with a running change on the model of your water heater. The manufacture of your water heater had changed gas valves, and we inadvertently were given the gas valve that your water heater does not use. Therefore, the delay was created by the misinformation we were given. Fortunately, we were able to restore your water heater yesterday once we received the correct gas valve. We do hope that you have regained confidence and trust in our ability and we look forward to the possibility of serving you again! Respectfully, S. Ford Manager"
WILLIAM/DELL L.
Dec 2016
unknown
Response from Great Dane Heating & Air Conditioning
"Thank you for your having Great Dane perform your recent furnace maintenance as a member of our Customer Care Program. We appreciate your continued patronage and we look forward to seeing you in the spring for your routine central air maintenance. Respectfully, S. Ford Manager"
Matthew M.
Dec 2016
Technician arrived on time, did the neccesary tune-up, furnance seems to be running great now. Thanks!
Response from Great Dane Heating & Air Conditioning
"Thank you for your feedback on your recent furnace tune-up. We are pleased to hear that you had a good experience. We look forward to serving you again in the future. Respectfully, S. Ford Manager"
Cathy W.
Dec 2016
The sales man, installers, & office staff were very punctual, professional, & courteous! They put rugs throughout my home to protect the floors and left my basement cleaner than it was when they arrived! Excellent Company! I would highly recommend them! Great financing too! A+++!
Response from Great Dane Heating & Air Conditioning
"Thank you very much for sharing your recent installation experience with us. We are very appreciative that you chose Great Dane for your new heating and cooling system and we are very pleased to hear that we exceeded your expectations. We look forward to serving you again in the future. Respectfully, S. Ford Manager"
Sandra H.
Dec 2016
I couldn't have asked for a nicer Technician than Mike J. He was so friendly and professional. I would highly recommend Great Dane for any service!! I will even ask for Mike the next time I schedule an appointment!!
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for you recent furnace tune-up and new humidifier. We appreciate being your choice for this project and we look forward to serving you again. I will be sure to share your compliment with our technician Mike. Appreciatively, S. Ford Manager"
Carol D.
Nov 2016
Perfect! Little bit of time went bye. Then.HEAT!!!!?
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for your recent furnace repair. We appreciate the opportunity to serve you and we look forward to assisting you again in the future! Respectfully, S. Ford Manager"
David M.
Oct 2016
Excellent. This is about the third time we have used this company. Each time is a repeat of high quality work delivered by exceptional representatives.
Response from Great Dane Heating & Air Conditioning
"Thank you again for continuing to choose Great Dane for your furnace maintenance. We look forward to serving you again in the future!! Respectfully, S. Ford Manager"
Sarah M.
Aug 2016
unknown
Response from Great Dane Heating & Air Conditioning
"Thank you for choosing Great Dane for your recent furnace repair. We are happy to hear that our technician was helpful in answering your children's questions. Maybe one day they will want to pursue a career in HVAC. We look forward to assisting you again in the future! Respectfully, S. Ford Manager"
Licensing
Insured
Licensed*
Trade License Number
7113133
Trade License Locale
Michigan
Trade License Authority
State of Michigan
Trade License Expiration
08/31/2019
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Great Dane Heating & Air Conditioning is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Great Dane Heating & Air Conditioning accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Great Dane Heating & Air Conditioning offers free project estimates.
Yes, Great Dane Heating & Air Conditioning offers eco-friendly accreditations.
Yes, Great Dane Heating & Air Conditioning offers a 5% senior discount.
Yes, Great Dane Heating & Air Conditioning offers emergency services.
Yes, Great Dane Heating & Air Conditioning offers warranties.
Great Dane Heating & Air Conditioning offers the following services: Residential and commercial repair, maintenance, installation. furnace, central air, ductless air conditioning, boilers, standby generators, custom duct, zoning, air cleaners. humidifiers, UV air purifiers, water heaters & tankless water heaters.