ATHERTON ROAD SALES

Description of Work
Atherton Sales and Service installed a generator at our home. They did a very good job. They were courteous, efficient, and helpful. They answered any questions we had. They left the yard and house clean. The work was done in no time. Everyday someone was at the site making sure everything was going well.

Description of Work
My home generator was faulted with a "Over Crank" fault. When I called Atherton Road Sales, the service manager was familiar with my situation, as they have serviced my generator for years (I recently bought this property). He told me to check the anti-freeze level in the radiator, as it could cause this problem. I checked the level and added some coolant. This did not fix the problem. However, I was impresssed that they tried to diagnose the problem over the phone versus sending someone out just to claim a service call.

Description of Work
My wife and I set out on a Monday morning to find a lawn tractor. I had done extensive research on the internet and had a pretty good idea of what models I thought I wanted to look at, but I had no idea that once I was able to put my hands on the machines in question I would have so many more questions. We trekked from one big box retailer to another with very little help from their inexperienced and uninformed "team members". Most of them had very little knowledge of the products they were attempting to sell me, and that was if we were "lucky" enough to get someone to help us. After the third experience of dealing with a big box retailer, we decided we were done with all of them, and headed for a local lawn and garden shop to see if they could answer some questions. We went from one to another until we had been in and out of every lawn and garden shop in Genesee County. They were all very knowledgable and easy going. From Flushing Lawn and Tractor to Grand Blanc Outdoors, I can't say that we had a bad experience at any of the shops. However, Atherton Road Sales stood head and shoulders above the rest. After a long and informative day, once we were able to get all the information we were looking for, we took Monday night to talk things over and slowly came to the realization that we would be better served by a Zero Turn Radius mower as opposed to a conventional lawn tractor. Tuesday morning we decided to go back to Atherton Road Sales to look at the ZTR's again. On Monday we had both decided that we Liked Dave, the salesman, and if possible would want to do business with him. Back to Tuesday. We walked in and were greeted like long lost family. Dave listened to our story of the day before and did something that I'd never even thought was possible, he put me on a ZTR and let me drive it around. After answering all our questions, he took the time to fill out the credit application for us and faxed everything to the creditor for approval. While we were taking care of business, I can't even tell you how many commercial lawn services walked through the show room, atleast 7. And the number of them that stopped and spoke with Dave or JW, thanking them for their wonderful service or telling them how much they appreciated the fast repairs. This was also noteworthy to me. I always wonder when making a large purchase, how well the selling company will stand behind their product, with Atherton Road, I have no doubt they will be there to provide quality service in the future, should I need it. The whole process of buying a new mower was actually not bad. I am just glad that it was made easier by having a company like Atherton Road Sales in the flint area and a grade A salesman like Dave. To this point, they have a customer for life and a life time of referrals headed their way should I ever hear of someone looking for lawn and garden equipment or in need of repair.