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Mr. Roof of Southeast Michigan

Roofing, Gutter Repair and Replacement, Insulation Service,

About us

With Mr. Roof of South East Michigan, you get more than great value, you get an entire team of residential and commercial exterior problem solvers. Plus, you get a lifetime warranty, 24-hour turnaround on most jobs, and amazing customer service professionals who are here to make sure you’re happy every step of the way.

Business highlights

63 years of experience

Services we offer

Residential roofing, gutters, windows, siding, chimney, insulation

Services we don't offer

Siding repair, gutter cleaning, gutter repair

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Reviews
4.6172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
6%
3
2%
2
3%
1
5%

Filter reviews by service

Showing 126-150 of 172 reviews
Steven C.
Sep 2014
5.0
Roofing, Window Service
Yes, I recommend this pro
$24,000
This comes from a natural skeptic.  Mr. Roof completely re-decked, insulated, roofed  a 43 square roof with their Thunderguard roofing system in a very high quality manner.  The team did a great job at putting in all new flashing around the house.  Worked with me on installation of additional vents and helped me correct where our kitchen fan wasn't venting correctly.  Proposed a solution to a problem area near the chimney where water collected and implemented a nice modification to better direct water.  Showed up at 7:30 and completely cleaned and gone by 3:15pm.  Tarped all sides of the house, covering everything (grill, air conditioner, etc.) plywood by big windows, used magnets and walked over property several times to pick up metal and other debris.  Were they absolutely perfect - who is?  Hire them again - absolutely.  Sergie and Yakov brought a great team and they are true professionals. 


Lauren H.
Sep 2014
5.0
Roofing
Yes, I recommend this pro
$3,600
Mr Roof was about $1000 cheaper than the other quotes I received for the same roof. The salesperson I dealt with was friendly and personable. They were able to fit me in their schedule within a week of my signing the contract. The crew came out and tore off the old roof, had roof installed, and was cleaned up in under 8 hours! They workers were very nice and conscientious and they cleaned up great after they left. I had a great experience and highly recommend.
Response from Mr. Roof of Southeast Michigan
"We really appreciating you taking the time posting a review of your experience with Mr. Roof and mentioning the fact that we were in and out all in one day. Our mission is to provide great customer service and we stand behind our products and warranties. Rob Starr, VP and General Manager and Cheryl cox, Marketing Manager"

Madison P.
Jun 2014
5.0
Roofing
Yes, I recommend this pro
$7,200
I received 3 estimates (Mr. Roof, Renaissance Roof, and Hanson's) and Mr. Roof was the cheapest. The materials were on par with Renaissance, but Mr. Roof's warranty was a little less than Renaissance but the price was about $1,000 less. 
I signed my contract Thursday, I got a call to schedule my job Friday, and the roofers showed up Monday morning at 7:50 am, and left before 2. I have a small ranch house (1,300 sq ft) plus a garage (less than 500). They brought a large crew of men and were able to finish it in under a day.
I have only had my new roof for a few days, so I cannot attest to how their work fares over time, but as of right now I am satisfied.
-The crew did an amazing job cleaning up! I have not picked up a nail in my car tire yet and on Monday evening, my property was so clean you would have never guessed it was a construction zone a few hours earlier! I came home for lunch and noticed one of their crew going through my neighbor's yards (on both sides, our lots are close together) with their big magnet to ensure my neighbor's property was in good shape. I have a detached garage and when I came home for lunch I noticed the inside of the garage had shingle granules and nails. I pointed this out to the foreman and he immediately got one of his crewmembers over to sweep out my garage. This was understandable, I left for work earlier that morning with the garage closed so there was no way for them to clean it without me being home. They did such a good job cleaning my garage it was in better shape after the job than the day before (there was some leftover dead leaves in the garage from last fall!). If you have a detached garage I suggest leaving it open or planning on stopping by to ensure it gets cleaned up. 
-The quality looks good, I climbed up on my roof Monday evening to inspect their job. The flashing around the chimneys looks like they spent a lot of time on it, instead of doing a half-baked job. 
-My communication with my salesman was excellent. I found a small mistake they made (they forgot to install a vent above my bathroom) and my salesman addressed it the same day (they credited my account).
Response from Mr. Roof of Southeast Michigan
"Thank you for taking the time to post a very thorough review of your experience of dealing with MR ROOF for the purchase and installation of a new roof. We work hard to provide good customer service and stand behind our warranties should you ever need us. Rob Starr, Vice President and General Manager, and Cheryl Cox, Marketing Manager"

Bernard M.
Mar 2014
5.0
Roofing
Yes, I recommend this pro
They completed the job in one day. Everything went well. Their cleanup was thorough! I had several companies come out for an estimate and Mr. Roof gave me a price and told me to think about it. I was able to choose what was best for me. I was satisfied with the job and so far everything is holding up.
Response from Mr. Roof of Southeast Michigan
"Thanks so much for taking time to post a review of your experience with Mr. Roof for the purchase and installation of a new roof on your home. We stand behind our work and our warranty. Rob Starr, Vice President & Cheryl Cox, Marketing"

Karen W.
Aug 2013
2.0
Roofing
George Hourdakis came out to my home 20 minutes early for a scheduled appointment for an estimate.  He was parked a little ways from my home and I could just see him sitting in the car watching, which made me feel uncomfortable. When he did come up to the house the gentlemen was discussing all of but what we had called him out for. I advised him he had been here all of 20 minutes and still hadn't’t addressed what he was called out for.  He told me he would give me an estimate once we discussed financing which I found alarming. He wrote the estimate information on a piece of scrap paper which was very unprofessional.
Response from Mr. Roof of Southeast Michigan
"Mr. Roof has risen to the largest roofing company in America by exceeding customer expectations. That being said it is Mr. Roof’s policy to be on time. So in this case when the representative arrived early he applied our standard company policy which is to wait down the block until the pre-set appointment time. Additionally, Mr. Roof tailors each roofing system to the homeowner. For example, if the homeowner is moving in the near future he would have a different expectation compared to a homeowner that is going to live in the home for an extended period. This consumer did not want to commit to a certain type of roof system therefore the estimator did not leave a written estimate behind. Rob Starr, General Manager & Cheryl Cox, Marketing"

John H.
Aug 2013
5.0
Roofing
Yes, I recommend this pro
While they were working they were able to redue my roof within one day. They sealed everything that had an open edge with an adhesive caulk. I didn't have to ask them for this, this was just how their business was ran to make sure that the edge of the shingles do not become loose. After the job was done, Mr. Roof told me to call them if I had any issues, questions or concerns. 2 weeks later, he called and asked the same questions. It has been 4 years and they even called me back last week to ask if everything was still good, if there were any issues, and also if I had any questions or corners.

Response from Mr. Roof of Southeast Michigan
"We appreciate you taking the time to post a review of your experience with Mr. Roof for the purchase and installation of a new roof on your home. We stand behind our work and our warranty. Rob Starr, Vice President & Cheryl Cox, Marketing"

Martin E.
Jul 2013
5.0
Roofing
Yes, I recommend this pro
$1,100
Nice young man. They did a great job. There was a leak by front window and everything is fine now.
Response from Mr. Roof of Southeast Michigan
"Thanks so much for posting a review on line regarding your experience with Mr. Roof and giving us the grade of "Straight A's" Rob Starr, Vice President & Cheryl Cox, Marketing"

Leslie G.
Jul 2013
5.0
Roofing
Yes, I recommend this pro
$12,000
As promised
Response from Mr. Roof of Southeast Michigan
"Thanks for taking a moment to post your review on line regarding the purchase of a new roof on your home and mentioning that we provided everything "As Promised". We stand behind our work and our warranty. Rob Starr, Vice President & Cheryl Cox, Marketing"

Paige R.
Jul 2013
5.0
Roofing, General Remodeling
Yes, I recommend this pro
$8,000
The sales person who came out was very polite, professional, and very low pressure.  He asked a lot of questions, took measurements, and gave us a quote before leaving.  A big plus for us was that he did not try to give us a long spiel to sell his product.  The price was lower than the other quotes I'd been given, and their Thunderguard line of shingles has a 100% guarantee for life of the building (transferable).  There are fewer color choices than with the standard shingles, but we were satisfied with the choices.  We were given a $500 discount for being able to pay upfront rather than needing to finance it.
The point about the guarantee that he didn't mention at the time was you have to remember to call Mr. Roof when the roof is 10 yrs old for an inspection, and every 5 yrs after that.  Still, that is not unreasonable although I'm not sure how I'm going to leave a reminder to myself to have it inspected in 2023.  Furthermore, the first 10 years are straight-up covered for any quality issues.  On the other hand, all the other quotes were higher AND had a "limited lifetime guarantee" on their shingles.  In other words, if the shingles have been proven to have failed within their expected life, the manufacturer will replace them.  The quality of installation, however, is not covered by that guarantee.  If you choose a different company, that is a good question to ask of them.
The company sent a good-sized crew of men (5 or more).  Only one was a fluent English speaker, but all I had to do was ask for him by name, and someone would get him quickly.  Rain delayed the arrival time, but they still came and got started a little late.  Even with the late start, the were in and out in the same day.  They cleaned up after themselves, too.  I found little bits and pieces of paper around, but so far the only nails I've found were ones that bounced up on the porch.  They used a rolling magnet contraption to pick up anything magnetic in the yard. 
We are very satisfied with the end result.  The roof looks beautiful.  No more leaks during torrential rains.  Now we need to get the house painted to match our nice, pretty roof. 
Response from Mr. Roof of Southeast Michigan
"We really appreciate you taking the time to post a very thorough review about your experience in dealing with the estimator and purchase of a new Thunder Guard "lifetime warranted" roof from Mr. Roof, providing us with a "Straight A" report card grade and the Page of Hapiness Nominee, as well as the mention of how well the project install went. We stand behind our work, our products, and our warranty. Rob Starr, Vice President, & Cheryl Cox, Marketing"

Kevin S.
Jun 2013
1.0
Roofing
Called Mr. Roof to get an additional quote from one of the 'larger' companies just to see how my other quotes were lining up.   Once requested a quote online I was bombarded w/3-4 phone calls a day to set up an appointment, and all calls were from different people and different locations.  I can appreciate their responsiveness, but please give me some time to call you back.  After at least 6-8 total voice mails from Mr. Roof, I finally got a chance to call them back and booked an appointment for a week later.  For that appointment I was promised a free estimate and complete roof inspection.  On the day of the appointment the estimator arrived early (which can be a bad thing) and seemed rushed.  He did not conduct any sort of inspection or job appraisal. Instead he tried to strong sell me about how awesome Mr. Roof is because of their rubber shingle, and how any other shingle/roof company was terrible, often interrupting me when I tried to share some of my own findings .  He said he needed/wanted run some sort of software program to get an accurate estimate for me, and return 1 week later to review.  In return he was going to leave me w/a DVD to watch.   I was left wondering why wasn't this done in advance of my appointment, as every other company I had met with came prepared, reviewed all details of the and left me a formal estimate at the end of the appointment.    I let 'Mr. Roof' finish up his sales pitch so that he could get out of my driveway as quickly as possible.  One week later he did follow up to let me know that his 'analysis' was done, at which time I had already had 4 fully vetted quotes from other local companies.  Please don't feel compelled get a quote from Mr. Roof....they are a complete waste of time.

Clovis R.
Apr 2013
5.0
Roofing
Yes, I recommend this pro
$12,000
There weree 5 people on my roof and they found that there were only one nail on each corner of the particle board on the roof and had to go to Lowe's to get nails to nail down the sub roof before they put the shingles on. When they pulled out of the driveway at 5:30 the roof was done, all the old shingles and debris was picked up and not even a nail was left behind. I have two other neighbors that have recieved the same workmanship and I would recommend thtem to anyone.
Response from Mr. Roof of Southeast Michigan
"Thank you for providing us with a straight A rating, taking the time to share your experience with our company and post your review. We stand behind our warranties and have been around since 1962. We really appreciate it! Cheryl Cox, Marketing"

Steven K.
Feb 2013
5.0
Roofing
Yes, I recommend this pro
$6,000
Mr. Roof arrived at the scheduled time, 8:30 am, and work began immediately. Bushes and shrubbery were covered with tarps and the tear-off began. New sheathing was used to replace old material and in fact more was needed than originally quoted, but the roof did need to be replaced when I first bought the house, so it was kind of expected. The crew broke for lunch for about 45 minuets and then back to work to complete the job. I had the roof on the house and the garage (2 car) replaced and they were nearly done at 5:00 pm. As they were putting the finishing touches on the job much of the crew began to pick up all of the material that was torn off and was now on the ground. They did a very good job with the clean up and in fact used a wheeled magnet to sweep the sidewalks, driveway and lawn looking for loose roofing nails from the tear-off. There were no accidents - no one fell off the roof - and they were all very cordial and polite.
I probably could have saved a little bit by looking for several more estimates but I was well pleased with the salesman and they guaranteed that the job would be completed in one day. I would use them again in the future if the need arose and I would give them very good marks as to being able to deliver what they promised ! ! !  Recommended!
Response from Mr. Roof of Southeast Michigan
"We wish to thank you for taking the time to post a review of your experience of the purchase and installation of a new roof from MR ROOF and giving us a "STRAIGHT A" rating. We strive for great customer service, one day installation and clean up (in most cases) and stand behind our warranties should you ever need us. Rob Starr, General Manager, Cheryl Cox, Marketing"

Joe S.
Dec 2012
2.0
Roofing, General Remodeling
$16,000
They did a good job replacing out roof, so we hired them to do work in our kitchen. They did not finish the job and we ended having to hire an electrician to re-do some of the work that these guys did incorrectly. They would not return our calls or finish the job.

To clarify: their work on the roof was done very well and timely, but the kitchen was the main problem.

Mary D.
Nov 2012
5.0
Roofing
Yes, I recommend this pro
$12,000
This company worked with us even as we had an insurance claim and allowed us to wait for their payment after the service was done, they were very good about coming in and getting the job done with great results and they cleaned everything before they left.
In all a very good experience and i would recommend them to anyone, they did a great job and it was done in one day.
Response from Mr. Roof of Southeast Michigan
"Thank you for taking the time to post your review regarding your satisfaction of the roofing work you contracted from Mr Roof. Rob Starr, General Manager, Cheryl Cox, Marketing"

Lillian H.
Sep 2012
5.0
Roofing
Yes, I recommend this pro
$5,000
They did a very good job. The roof looks good & I got everything I expected. The people they sent were good too.
Response from Mr. Roof of Southeast Michigan
"Thank you for taking the time to post a review regarding your experience with MR. ROOF for the purchase and installation of a new roof on your home and providing us with an overall grade of “A”. Rob Star, General Manager, Cheryl Cox, Marketing"

Cathy N.
Jun 2012
1.0
Roofing
I would not recommend them to others. The shingles were defective and they have known about it for three years and haven't done anything about it. They are totally unresponsive. They had promised lifetime warranty.
Response from Mr. Roof of Southeast Michigan
"TIME OUT >>>>>PLEASE NOTE>>>>> Mr. Roof is a roofing contractor and installs shingles from every shingle manufacturer. The roofing system was installed correctly and is covered by the ten year Mr. Roof no leak guarantee. The shingle manufacturer has agreed that the shingle is showing premature aging and has offered a court approved national class action settlement. To reiterate the roofing system is not leaking which would be covered under the MR ROOF workmanship warranty, but does have an appearance issue which is the manufacturers responsibility. Rob Starr, General Manager; Cheryl Cox, Marketing"

Sylvia E.
Feb 2012
1.0
Roofing

Mr Roof is only interested in working on very simple roofs.
Response from Mr. Roof of Southeast Michigan
"At the time of providing an estimate to this homeowner, our estimator did not take into consideration some structural issues that needed to be addressed before a new roof could be installed on this person’s home. He was made aware of the issues several weeks after turning in his paperwork to the production department when the production manager visited the site to review the work order and material list before scheduling the install date (our work schedule was a few weeks out due to a busy season). We brought up the issues with the home owner, telling her we would not roof over an unsound structure, so our only option, since she was not interested in making the additional investment to make the structure sound, was to decline the job and return her deposit in full. We feel our company did the right thing by turning down her project under the circumstances. MR. ROOF stands behind the quality of work we do and our warranties and we feel our products are the best in the industry. Rob Star, Vice President, Sales & Marketing, Cheryl Cox, Marketing"

Luke H.
Oct 2011
1.0
Roofing
Made appointment for estimation on this Wednesday 5pm. When I rushed back to home at 5pm, got a call from the Mr. Roof that the rain was hard so they cannot came. But the rain was not started at 5pm, it had been a while.  Couldn't you notify the customer early? Rescheduled for Saturday today 2pm. I waited at home to 3pm and none shows up. Extremely disappointed by such behavior.

Kelly K.
Sep 2011
5.0
Roofing
Yes, I recommend this pro
$3,500
Things you should know going in:

*         The estimate took 2 hours.  The sales guy was confident and acted as though he knew that we were going to hire his company from the beginning.  He brought example of every product that Mr. Roof uses and was very informative.  At the end of that two hours, I knew a lot more about roofs that I had previously.

*          The sales person will provide you with compelling reasons why you should spring for the expensive all-rubber shingle that is designed to outlast the cockroaches.  But, ask yourself, do you really need a roof that is going to last for 40 years when, for about 50% less, you could have one that will last for 15 years?

*          This company will haggle with you.  We had estimates from other local companies and when our Mr. Roof sales person gave us a quote that was higher than the estimates, we called him on it.  At that point, he had already spent two hours of his time with us and was really looking to close the sale.  When we told him that we were not ready to make the decision right away, he beat our best estimate by $500, which sealed the deal.

The Actual Job

The crew showed up at 7:30 in the morning and worked nonstop until 2pm.  They were a lively bunch and did not seem to care that my neighbors were probably still sleeping.  So, if you live in a neighborhood where the houses are close together, you might want to warn your neighbors beforehand.  They did the job exactly the way the sales person said they would; our sales person had explained in detail what to expect and he was not wrong, which was pleasing.  Our bungalow had only four vents on the old roof.  Mr. Roof put in an additional 6 vents (recommendation of our sales guy).  Our new roof looks wonderful.  Very satisfied with the work these guys did.

Stacy B.
Aug 2011
5.0
Roofing
Yes, I recommend this pro
$6,500
we are so happy with the process from start to finsh we love our new roof...
Response from Mr. Roof of Southeast Michigan
"On behalf of all of us at MR. ROOF we wish to thank you for taking the time to post a review with a “STRAIGHT A” grade and nomination for the “Page of Happiness”. In addition we appreciate the fact that you provided some details about your experience including some important facts such as the estimator actually getting on your roof to personally inspect it (something you said the competition didn’t do), taking the time to discuss his findings with you both, and providing you with options for roof replacement that would work and fit your budget, plus that the installation of your new roof was completed in 1 day, and that we provided protection of your windows, doors, plants and flowers. Rob Starr, Vice President, Sales & Marketing, Cheryl Cox, Marketing."

Judy W.
Aug 2011
5.0
Roofing
Yes, I recommend this pro
They did an excellent job. They were great. They  came in and got all the work done in one day. They brought a team of 6 or 8 men to get the project done. They did not leave any roof debris in the yard. They were very professional.
Response from Mr. Roof of Southeast Michigan
"We appreciate that you took the time to post a review regarding your experience with the purchase of a new roof from MR ROOF for your home, the professionalism provided by our company to you, the fact that all debris was cleaned up and that we accomplished all of this in 1 DAY. Rob Starr, Vice President, Sales & Marketing, Cheryl Cox, Marketing"

Michael H.
May 2011
5.0
Roofing
Yes, I recommend this pro
Sales rep was courteous and prompt, took time to thoroughly explain everything and answer all questions.  In the end I ended up using another company based on price and a friend's recommendation. 

Susan K.
Jan 2011
1.0
Roofing
$7,400
They did a shotty job. They broke windows, damaged our landscaping, and we found nails in our yard. They had to come back out and fix a really bad job. This took a good six months to resolve the problems. The price included a deduction for damages.
Response from Mr. Roof of Southeast Michigan
"The work was done in March, 2007. The customer was unhappy with several contractors that provided work on their home in addition to our company. Please note that the roof we installed NEVER allowed water to penetrate it and as a courtesy to the customer we replaced the entire roof along with additional work that was not on the contract. In addition to replacing a trouble free roof a credit of $6,200 was given to ensure a happy customer as they promised they would be and then, here, 5 years later, they post a poor review. Rob Starr, Vice President, Sales & Marketing, Cheryl Cox, Marketing"

Tammy B.
Oct 2010
4.0
Roofing
My overall experience with them was fine. I didn?t use their services since I chose another company based on the ratings that I read online. I would probably not use Mr. Roof again since I was very happy with the company I chose.
Response from Mr. Roof of Southeast Michigan
"For the record, we never did any work for this consumer, we only provided them with an estimate, to which they said their overall experience with our company was fine, but they decided t use someone else. Rob Starr, Vice President, Sales & Marketing, Cheryl Cox, Marketing."

Deborah A.
Oct 2010
5.0
Roofing
Yes, I recommend this pro
$6,200
They gave me a 50 year warranty on the shingles, plus the shingles I chose qualified for the $1500 tax credit. They went above and beyond, including replacing a gutter which had fallen off of my garage. They were quick and did the whole job in one day. Everything went well. They were very professional. They cleaned up well.
Response from Mr. Roof of Southeast Michigan
"Thank you for taking the time to post a review regarding your experience in MR. ROOF for the purchase and installation of a new roof on your home. We appreciated you including in your review that the shingles installed were the upgraded 50 year warranty shingles, the fact that the purchase qualified towards the $1500 government tax credit, and that we also replaced a gutter on your garage that had fallen off. Rob Starr, Vice President, Sales & Marketing, Cheryl Cox, Marketing."
...
Showing 126-150 of 172

Licensing

Licensed*

Trade License Number

2102180827

Trade License Locale

Michigan

Trade License Authority

Michigan: Contractors

Trade License Expiration

05/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Mr. Roof of Southeast Michigan is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

Mr. Roof of Southeast Michigan accepts the following forms of payment: Financing Available, Check, CreditCard

Yes, Mr. Roof of Southeast Michigan offers free project estimates.

No, Mr. Roof of Southeast Michigan does not offer eco-friendly accreditations.

No, Mr. Roof of Southeast Michigan does not offer a senior discount.

No, Mr. Roof of Southeast Michigan does not offer emergency services.

Yes, Mr. Roof of Southeast Michigan offers warranties.

Mr. Roof of Southeast Michigan offers the following services: Residential roofing, gutters, windows, siding, chimney, insulation

Siding repair, gutter cleaning, gutter repair