Housekeeping Associates

"Member, Thank you for your feedback and rating on Angie's list. We often use our best crew leaders as trainers for new cleaners. Be assured, if you are ever unhappy with a cleaning, we will make it right. Please contact us right away and we'll send someone out to fix anything you are unhappy with. Our goal is to make sure you have a clean home the way you like it clean! Thank you again."

"Member, Thank you for your positive feedback. We appreciate the opportunity to help you with your cleaning, If there is anything else we can do, please let us know. By the way, we also do window cleaning, garage cleaning, cob web removal as well as powerwashing!"

"Thank you for your rating and feedback. It is important to us that our customers are happy with their cleaning as well as their team. I reviewed your cleanings to help understand your comments and would like to provide feedback. We generally provide a window of time for the crew to arrive. Your scheduled time was between 1 and 3 pm. They arrived at 2:30. We provide a window of time because cleaning times of homes do vary with the schedule that week and the homes to be cleaned that day. Initial cleanings do generally take about twice the amount of time of a regular cleaning because every surface is touched and cleaned. Sometimes it does take longer than expected which is why we let clients know it will be hourly. Your initial cleaning took 45 minutes longer than estimated, perhaps because of the amount of accumulated dust. We do sincerely apologize for the dust into the closet. If you are unhappy with anything from your cleaning, please contact us within 24 hours so we can help rectify any problem. It is our goal to always quality check a first time clean either during the cleaning or as the crew is finishing. We will also quality check homes and crews randomly to assure the cleanings always meet our standards. Your first two cleanings were with the crew leader and a crew mate who is part time. The next four cleanings were with the same crew leader and her regular partner. This should be the crew you have consistently in the future, which is our goal. We do hope you are happy with the cleaning this crew provides and your dogs are comfortable with them. Please feel free to let us know if you have any feedback: negative, constructive, or positive. When you are happy, we are happy."

"Member, Thank you for your feedback and rating. We were very happy to help you with your one-time clean."

"Member, It was our pleasure to help you with your cleaning. We are here anytime you need us for a cleaning."

"Thank you for the positive feedback on Angie's list and your high recommendation. It has a been a pleasure cleaning your home since July 2011 and we hope to continue to make you happy with our service."

"Member, Congratulations on getting a half off deal. It is a great way to try professional housekeeping in your home. Our crews generally work in pairs that compliment each other's styles. One may be fast, and the other slower but with more details. One may be better on wet surfaces and the other on dry. Whatever the team, they check each other's work for quality and completeness. All our teams are quality checked on a regular basis and we guarantee our work to your satisfaction. Each of our offices have multiple crews. If you were to decide on regular cleaning, we would work with you until you were satisfied with your crew. We hope you will call us again if you choose to hire a professional cleaning service."

"We are sorry our cleaning did not live up to your expectations. Just to recap: Our crew of 3 cleaners arrived on the scheduled date but were unable to clean because the refinishing of the floors was not complete. You were charged a lock-out fee to cover our time and expense of having to reschedule. We were able to rearrange other customers and sent the crew out first thing in the morning on the next day. The crew cleaned for 3 hours and you were billed for that cleaning time. I understand you did not allow the air conditioning to be on because the movers were in and out of the door, but it was during our extensive heat wave and housekeeping (and moving) is very physical work. You may want to consider that fact in the future. When our crew finished, you walked through the house with them. You pointed out a few items that our cleaners fixed and then said everything was fine. When they were on their way back, you called the office to say that you were in fact not satisfied. Within 2 hours we sent our quality service person to your home and she cleaned for 1.5 hours on the areas that the first crew did not complete during their three hours. Admittedly, the QC person agreed that the window sills were not cleaned and the one room with the closed door was missed. You were not charged for the additional 1.5 hours of cleaning. We are very proud of our cleaners and understand that occasionally we do not live up to the expectations of our clients. We do guarantee 100% customer satisfaction and proof of that is our quick response to your complaint and the follow-up work done by our staff. We take great pride in our Angie's List rating and are very sorry you felt the need to give us C's and a D on all our categories. I believe we may not have been perfect for your particular cleaning, but believe our professionalism, responsiveness, and punctuality was much better than a "C". Our price is also very fair within the current market. Again, we are sorry this cleaning did not meet your expectations however we are proud of the work we do and hope other potential customers who read your review and our response realize we are a quality housekeeping service. Best regards, Housekeeping Associates."

"Thank you for your feedback. We appreciate the opportunity to help homeowners out on a regular or one time basis. I am sure with regular cleanings, the cost would be more affordable. We usually start our cleanings with a thorough, top to bottom cleaning, then regular cleanings help keep things in order. We appreciate your business and hope to be able to assist you again!"

"Thank you for the opportunity to help you out. We appreciate to positive Angie's List feedback and strive to earn all A's with all of our clients. We look forward to working with you/for you again!"

"Thank you so much for your glowing review. We appreciate your response and the opportunity to continue to provide cleaning services for you home. It tickles us that you noticed the toilet paper fold. It is one of many small touches we provide when cleaning homes. Our staff has specific procedures when cleaning homes, but we will also accommodate personal request by our clients and use preferred cleaning products. It is one of the many differences between Housekeeping Associates and our competitors. Thank you for your continued loyalty."

"Thank you for your review and your honesty in problems that occasionally arise and how we always work to resolve them. A missing key is a very unusual occurrence. We code and lock our keys so our clients safety is maintained. Once a client's schedule is established, the same crew is sent. Our crews sometimes do change. We like to reward our best cleaners by promoting them to crew chiefs as well as trainers which often necessitates breaking up good crews, but it is for the benefit of all our clients. It is our goal to continue to provide excellent service for one-time cleans, occasional cleanings, and regular cleanings. We also do windows, carpets, gutters, power-washing, garage sweeping and garage cobweb removal. (Ok - that is a shameless plug, but we are proud of our work!)"

"We are very sorry that you felt it necessary to post this review. Considering the work you are reviewing was performed in 2006, we question your purpose for posting your review at this time, 5 years after your final cleaning. We also question why you are posting a SECOND review on Angie’s List with different ratings than your review of January 4, 2009. We feel it important that we respond to you and our potential clients so we may explain the background of our association and conflicts that arose. First of all, we guarantee our work 100%. If you were ever dissatisfied with your cleaning, we would’ve sent someone out to fix whatever problems occurred in addition to changing your cleaning crew until you were satisfied. It is also our policy to perform a quality check the following cleaning on any home that called to complain as well as a check on the members of that crew. We take the quality of our work very seriously. Generally clients will have the same cleaning crew once on an established schedule. If a crew member is not available, at least one of our cleaners who has been to your home will be sent to clean with another cleaner. That way we are assure that someone cleaning your home knows where supplies are kept and knows to follow the work order that accompanies your home. We also always send two cleaners out so they check each other’s work so as to avoid leaving work incomplete or supplies out. We have NEVER been under different management. The owner of Housekeeping Associates has owned this company since 1990 and is a hands-on member of our crew. Ms. Shankland will still clean, do quality checks, go out on bids, and is in one of our offices every day. According to our records, in 2006 you canceled your cleaning services with Housekeeping Associates, however it was because you hired one of the cleaners who had cleaned your home after she left our service after we had trained and was in our employ for several years. You must’ve been pleased with her work to do this. It is also a direct violation of the cleaning agreement we have with our clients as well as with our employees. It is difficult to run a reputable business when the clients we service are not reputable, even 5 years later. We are terribly sorry that you felt it necessary to publicly post this negative review. We would’ve preferred to have the response removed; however this does give us an opportunity to reply to you and assure potential customers that we are a reputable, high quality service agency as our other reviews demonstrate. We encourage Angie’s List users to give us a try and find out for yourself why we are Super Service Award winners for every year we have been on Angie’s list."

"Thank you for the wonderful glowing review. We can't tell you how much we appreciate your kind words and continued business. We strive to EXCEED your expectations. If there is anything you are unhappy with, please call us and we will come back and fix it right away. Just so you know, we also clean windows, gutters, garages including those nasty cob webs, carpet and furniture cleaning, blind cleaning, duct cleaning and power washing. If there is anything else we can do, please let us know. Have a wonderful day!"

"It does take time to learn a home but we will always strive to provide the best customized service for you. We do find that certain homes are better fit with certain crews. We continue to work with clients until they are pleased with their results. We evaluate our rates vs time spent cleaning on a yearly basis. If we find the cleaners are spending more time cleaning on a regular basis (not occasionally), we may adjust the rate up or down depending on the work and time allotted. If we raise rate, it is generally minimal and is just to adjust to our costs. It is our goal to maintain a professional and complete level of cleaning with sacrificing quality or commitment."

"Thank you for the review and feedback. We are pleased that we are able to provide your home with cleaning services. We take a unique approach to cleaning in regards to the supplies and you are correct in our reasoning. Many homes prefer "green" cleaning products and not bulk, discount, or very caustic industrial products. We do provide our own rags, so you are not left with dirty laundry."

"We are pleased you were able to take advantage of our Angie's List Big Deal offer. This discounted offering helps introduce the advantages of professional cleaning to homeowners who may not have considered it before. I speak from experience that I can usually get the house straighened up but run out of steam before getting it truly clean. What a difference professional cleaning makes in my quality of living and that sentiment is echoed by many of our clients. Thank you for your feedback. F. Chomic - Marketing Director"

"Thank you for your review for our window cleaning. We are proud to provide cleaning services for all parts of your home."

"Thank you for your response and feedback. We truly appreciate your business. FYI - for Angie's list members reading this feedback, we do not clean in Chicago, but gift cleanings other family members are also part of our customer service."

"Member, we are sorry the cleaning did not meet your expectation. We take great pride in making sure our customers are satisfied. If you were dissatisfied, we would've come out within 24 hours to rectify any situation. The girls worked incredibly hard on a horrifically dirty unit. We did use Odoban, a specialty product, to clean the floors. Our company policy is to complete a job before taking a break and never during a 4 hour cleaning. Our cost is fixed at $65 per hour for a crew of two and prorated for additional staff when needed. We will look into the issue of oil leaks on cars."

"Thank you for your Angie's List feedback. Robin is a valued employee and has been with us for 6 years. We are please to be able to continue regular cleaning service with you. If you have any special requests, please let us know."

"Thank you for your Angie's List response. We value the comments and feedback of our customers."

"Wonderful! We are pleased to help you and your daughter. And congratulations on the Grandchild! Housekeeping is a creative and wonderful gift for new parents, grandparents, mother's of the bride/groom and especially wives (hint hint hubbies)."

"Member, Thank you for the wonderful feedback. It is our pleasure to have you as a client. I too have dogs and know exactly what you mean about noseprints!"

"Member- it was an absolute pleasure to help you and your friend out. We are pleased to be able to continue cleaning for her on a regular basis and wish her good health and happiness for many years to come."