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Housekeeping Associates
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
50 employees. Cost determined by job. Travel charges may apply. Locally & independently owned. Award winning. Additional phone - (517) 336-8822
Business highlights
35 years of experience
Services we offer
Commercial & residential interior and exterior window, bathrooms, cabinets, floors & carpet cleaning., garage, glass doors, gutter, kitchen, new construction, skylight
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.490 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 19% | ||
| 12% | ||
| 1% | ||
| 4% |
Showing 26-50 of 90 reviews
Janet W.
May 2012
After they left and I began to really look around, I discovered that there is not one thing in any of room that was done completely or well. Not moving furniture to get at all the baseboard? Maybe understandable. Missing swaths of baseboard in plain sight? Cleaning off one window sill but skipping the second window in the same room? Globs of dust bunny dirt left in more than one corner? Taking up the bathroom throw rug and shaking it out - but failing to sweep behind the door or the toilet? Give me a break.
I spent the remainder of Wednesday and much of yesterday and today cleaning up after my expensive house cleaners. The owner or manager or whomever called the next day to ask if I was satisfied and when I told him no all I got was a weak "I'm sorry, I'll talk to them." He didn't seem too concerned that I was very dissatisfied. That made me all the more angry at the entire situation. There are good cleaning services in Lansing - but this is NOT one of them.
I spent the remainder of Wednesday and much of yesterday and today cleaning up after my expensive house cleaners. The owner or manager or whomever called the next day to ask if I was satisfied and when I told him no all I got was a weak "I'm sorry, I'll talk to them." He didn't seem too concerned that I was very dissatisfied. That made me all the more angry at the entire situation. There are good cleaning services in Lansing - but this is NOT one of them.
John N.
May 2012
Two people came out and worked for five hours. They did a very good job. The price is comparable for others.
Response from Housekeeping Associates
"Thank you for your positive review. We truly appreciate the feedback (positive or negative) and take great pride in making sure our customers are happy with their cleaning service."
Cindy B.
May 2012
I use them all of the time. They come on a regular basis. The price is not cheap. They assess how long the job will take, and they give a price. I will use them again.
Barbara G.
Apr 2012
I was scheduled for the same time every two weeks. There were many times when my time slot was set aside while they performed a first clean for new customer and I was not consulted nor called to be notified that the time I had set aside would be two or more hours late. eventually the cleaners would call to tell me knowing the office had not. Also the owner called me and yelled at me for allowing an e-employee to clean my house Which never happened.) Management was MUCH nicer to new customers.
Response from Housekeeping Associates
"We are sorry that you were unhappy with the scheduling problems regarding your cleanings in 2009. Why wait until 2012 to provide your feedback publically? I do notice you did not comment on the quality of cleaning. We do try to keep clients on a specific schedule. Many of our clients are not specific about what time day we clean and some to make specific requests. Your work order requested our crews not come until after noon. Our crews leave the office at 9am so it was necessary to have a house cleaned before yours. With that time slot open, we would provide cleaning for first time or one time customers. According to your record, our crews generally arrived between 12 and 1 pm, leaving enough time to clean your home. We appreciate the compliments made on 2/27/09, 3/12/2009 and 5/28/2009. You should also be aware that we also did a quality check on your home during the time we provided your cleaning service.You left our service October 2009. I'm afraid I can not comment (or believe) our owner yelled at you. It is not her style or her personality to yell at anyone, especially a customer."
AMANDA H.
Apr 2012
We have only used them once so far but we were extremely happy with them. They did an excellent job. I would certainly recommend them.
Response from Housekeeping Associates
"Thank you for your excellent feedback, it is our pleasure to serve you and please do not hesitate to contact our office if we can be of service in the future."
Paula B.
Mar 2012
I have been using them for about a year and they are good, dependable and easy to work with. I will use them again in the future.
Response from Housekeeping Associates
"Thank you for your feedback, we truly appreciate hearing from you and take great pride in the quality of service we provide as well as the valuable relationships we enjoy with our clients."
Glenn K.
Mar 2012
They do a nice job cleaning my house
Response from Housekeeping Associates
"Thank you for your positive comments and feedback, we strive to keep every client 100% satisfied and welcome the opportunity to constantly improve our services. We value each and every client and appreciate the trust you have place in our company."
JULIE H.
Mar 2012
I was not happy with them. I was happy about how quickly they accommodated us as I wanted them to clean before we moved in. I wanted them to clean three bathrooms. I wasn't happy with the cleaning. They had a four hour time frame and there were counters left unwiped. The one girl was maybe newer as they other one did a better job. I maybe should have observed what they were doing while they were there. Some areas were good and some were not. I did not check it out until after they were gone.
Response from Housekeeping Associates
"Dear Member, We are sorry that the quality of your cleaning did not meet your expectations. We take great pride in the quality of work we provide and gurantee our work 100%. If we had been notified within 48 hours of service that you were unhappy, we would have happily sent a crew to re-clean those areas to your complete satisfaction. You mentioned in your comments that you had purchased four hours of cleaning. Based on the size of your home, it is improbable that a crew of two could have completed all areas of your home within that time frame. We hope that you will reconsider using our services in the future."
Margaret W.
Feb 2012
They got quite a bit done in three hours and did a good job.
Response from Housekeeping Associates
"Thank you for your feedback, we value and appreciate your remarks. We take pride in our company and in the service we provide, if we can be of service in the future, please feel free to contact us."
Renee G.
Feb 2012
They did an excellent job on the 1st appointment, cleaned the whole house, did the floors, dusting, cleaned on top of the kitchen cabinets even the supervisor came out to review their work. I had them come back a month later and the 2 ladies supposedly had cleaned the house in less than 1.5 hours. I say supposedly because i found areas that did not look like they had been cleaned. So dont know what happened because i reviewed the house after the ladies had left. Guess i will just clean it myself for awhile. Spent $360.00 for both visits.
Response from Housekeeping Associates
"I am sorry there were any problems with the 2nd cleaning. A quick phone call to us will always solve any issues, we stand behind our work 100%. I personally would have come out to fix any mistakes or areas that were not done to your satisfaction. I will be following up with you personally as well as the crew. Thank You, Tammy Cole Livingston County Branch Manager"
Leslie S.
Feb 2012
They cleaned up everything. I was satisfied with the job. They were very responsive.
Response from Housekeeping Associates
"Thank you for your feedback, we always appreciate hearing from our clients and hope that we can be of service in the future."
Nancy S.
Feb 2012
Over the past 10 years, this is the fourth service I've used and the only one I have been totally satisfied with. They do an excellent job!
Response from Housekeeping Associates
"Thank you!! We appreciate your outstanding feedback and it is our pleasure to provide you with excellent service."
Laura R.
Feb 2012
They had a special for move-in, move-out service. The price was reasonable but they didn't do a very good job. They asked me to inspect it. I looked in a lot of places but I didn’t look everyplace. There was a whole section of the kitchen that they missed. There were whole drawers they didn't touch. It was my fault because they did give me an opportunity to inspect it. They were prompt and friendly but they were not thorough or deep in their cleaning. I probably wouldn't recommend them. They were young but they were professional. What they did do wasn't very good. I went back through and picked up a whole lot of dirt on what they had done. I would absolutely not use them again.
Response from Housekeeping Associates
"Thank you for your valuable feedback. We appreciate you sharing your concerns with us and only wish that we had been aware prior to your report that you were unhappy with the quality of your service. Housekeeping Associates stands behind the work we deliver 100% and we would have been happy to send a crew over to re-clean the areas that did not meet our standards. In the future we hope you will re-consider using our services and communicate your concerns to us."
Singe G.
Feb 2012
We use them on a weekly basis. They did general cleaning of floors, windows, sinks, bathrooms, etc. They are friendly, honest, and trustworthy. Their price is pretty reasonable.
Response from Housekeeping Associates
"Member, Thank you for your response. We take pride in the service we provide and appreciate your positive feedback."
Lisa O.
Feb 2012
They are a very good service. They are thorough. I do have a pet and they are pet friendly. They are very pleasant. I have made three calls to the person who services my account there, Ryan always with positive feedback. I think you should deliver positive feedback as well as negative feedback. They do what they say they will do.
Response from Housekeeping Associates
"Thank you for your encouraging feedback, we appreciate your comments and positive remarks. We take great pride in the quality of work we provide and value the relationships we have with each of our clients. Please feel free to contact us at any time."
E T.
Feb 2012
We were dissatisfied because we had different people every time and they send whomever is available. It's not helpful for getting a house cleaned. These young ladies certainly didn't know how to wash a floor. They were the only ones who had decent recommendations. I can only assume the people that gave them recommendations didn't have very high standards. Their price was rather high they never stayed more than two hours. The person we have now stays until she is finished.
Response from Housekeeping Associates
"Dear Member, We appreciate the feedback you have provided and value the concerns you shared. In looking over your records, we did send the same team leader each cleaning. We do guarantee our work 100% and would have been more than willing to send a crew to re-clean any areas that did not meet the company standards within 48 hours of the completed cleaning. We would have been more than happy to offer a different crew if we had known that you were unhappy. If we can be of service in the future, please do not hesitate to contact us."
Martha P.
Feb 2012
They were quite good. The cleaning experience was wonderful. They were punctual and thorough. They were pricey but if you work full time don't have the time to do it really right one time they would be ideal. There are some things they won't do. They send a crew, not just one person.
Response from Housekeeping Associates
"Member, Thank you for your feedback, we are always striving to provide exceptional service and cleaning to our clients and appreciate the "A" rating for quality. In reviewing our files from 2008 forward, we find no record of providing service to you at any time so we are a bit puzzled as to the ratings you provided."
Allen B.
Jan 2012
My wife Kathy was home during the work and reports the staff were professional and courteous. They were here for 3 hours, a bit less than anticipated. When I got home from work it was like looking at a freshly scrubbed high end hotel suite--everything done well and correctly. I noticed the stove top was well cleaned as well as all cabinets. Of particular note is the master bathroom. It looks new again. The shower and tub are spotless.
All carpets including steps--I hate doing steps--are nicely done. I'm a detail guy and these folks got the details done well.
The price was at the low end of the quote. Kathy and I agree we got very good value for our money and will use this company again.
All carpets including steps--I hate doing steps--are nicely done. I'm a detail guy and these folks got the details done well.
The price was at the low end of the quote. Kathy and I agree we got very good value for our money and will use this company again.
Response from Housekeeping Associates
"Thank you for your feedback and comments regarding your service. Our clients are our greatest asset and we strive to meet and exceed expecations at every cleaning we provide. Please feel free to recommend us to your friends and neighbors and receive a $10 referral credit for each new client that signs up for recurring service."
Shannon B.
Jan 2012
Would highly recommend them and use them again.
Response from Housekeeping Associates
"Thank you for your positive feedback. We take pride in our work and when you are satisfied, we are satisfied."
Milton H.
Dec 2011
They do an excellent job, and they offer reliable, dependable service. Their prices aren't the lowest but they matches the quality of the service. I couldn't be happier with the service. They cleaned my windows for free because they offer two free cleanings for windows and the oven with their service package.
Response from Housekeeping Associates
"When you are happy, we are happy. Thank you for your positive feedback."
Fred K.
Dec 2011
They have been great. They are flexable in dates and hours if needed and always do a great
job.Response from Housekeeping Associates
"Thank you for your kind and encouraging remarks. When you are happy we are happy."
Paul K.
Dec 2011
He came right out on time. He did the outside of the windows, and did a very good job. The price was great too.
Response from Housekeeping Associates
"Thank you for your positive feedback. We appreciate the opportunity to provide you with this service. If there is anything else we can do, please let us know."
Melissa E.
Dec 2011
They are very thorough. They do the deep cleaning. They are punctual. I definitely will them use them again.
Response from Housekeeping Associates
"Member, Thank you for your positive feedback. We appreciate the opportunity to help you with your cleaning, If there is anything else we can do, please let us know. By the way, we also do window cleaning, garage cleaning, cob web removal as well as powerwashing."
Peggie A.
Oct 2011
I got the name of the service from Angie's List. I called on Wednesday and I told them I needed someone to come out by Friday; however, it was such short notice I would understand if they could not do it. They were very accommodating and had two ladies out by 9:30. Our home had not had a good cleaning in some time so it took them approximately 4 hours. They cleaned everything top to bottom. They did not take any breaks at all and were very quiet. I work at home two days a week and was working in my office as they were cleaning. A quality control manager came in and inspected their work and made sure I was happy with the service. I was so impressed with their work and the professionalism they showed that I have hired them to clean our home twice monthly.
Response from Housekeeping Associates
"Member, Thank you for your positive feedback. We appreciate the opportunity to help you with your cleaning and are pleased that we could continue the service on a recurring basis. If there is anything else we can do, please let us know. By the way, we also do window cleaning, garage cleaning, cob web removal as well as powerwashing."
JANET R.
Oct 2011
I have hired them to come once a month to clean my home for normal upkeep. They have also cleaned my windows. They are absolutely wonderful. I think they do a good job.
Response from Housekeeping Associates
"Thank you for your positive feedback. We are always happy to be of service and enjoy our ongoing working relationship with you."
Licensing
State Contractor License Requirements
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FAQ
Housekeeping Associates is currently rated 4.4 overall out of 5.
Housekeeping Associates accepts the following forms of payment: CreditCard
Yes, Housekeeping Associates offers free project estimates.
No, Housekeeping Associates does not offer eco-friendly accreditations.
No, Housekeeping Associates does not offer a senior discount.
No, Housekeeping Associates does not offer emergency services.
No, Housekeeping Associates does not offer warranties.