VIGUE'S FURNITURE

I have bought furniture at this store for years and refinished it. The owner does not go out of his way to be helpful, especially when I have bought larger pieces and had to find a way to cram them in my car, but it is nearby and I like to refinish my own furniture. A month ago, I ordered and paid for a dining room table with a credit card, luckily as it turns out. He assured me that it would be delivered in two weeks, because I told him that I needed it in a month. After two weeks went by, I called and he said it did not come in, but would be in on the following Monday. I called each Monday afternoon to see if it arrived and each time I called, I was pleasant to the owner and another man who works there (I think it is his son), though they were rude and impatient with me. Finally, I went and bought a table at another furniture store, because Vigues could not assure me that it would arrive on time. When I went into the store with my husband and told him that we were canceling the order, he said that we could not. I had talked to the credit card company and they assured me that I could cancel the order and get a refund, though the store policy is no refunds. When I told him that, he blew up at me and told me never to shop there again! (Over the years, I had bought several thousand dollars worth of merchandize from him.) The younger man was so rude and aggressive when they finally decided to issue the refund for the failed order that I thought that he was going to hit my husband! We tried to stay calm, get our refund, and get out of there as soon as possible. I was ready to call 911 because the younger man scared me so much. Needless to say, I will not be shopping there again. I cannot believe that the owner has so much business that he was willing to get rid of mine so quickly!

The owner (manager?) was behind the desk when I arrived. He greeted me & asked what I was looking for, then led me to the bookcases. When I'd made my selection, he rang it up & helped me put it in the car. The quality of the piece was much higher than unfinished furniture I saw at other local stores. The joints fit tightly. Screw holes were plugged with wooden caps. The wood was almost entirely free of knots (unusual for pine) and none were large or falling out or located at the edge of the board. Everything was sanded smooth, and there were no splinters or dents. I noticed that drawers on other items (my bookcase didn't have any) were generally assembled with dovetails, not just nails or staples. Finally, the price was lower than other stores by about $20.