Founded 1987 • With Angi since December 2005
Service Provider ResponseThank you for taking the time to give us this fabulous review. We are glad we were able to help you with your project. Thank you for your business and we are always here in the future, if the need arises.
Service Provider ResponseWe do apologize that you were not happy with the service we provided. Chuck tried to come and make you happy, had thought he had succeeded with that, but obviously our several attempts were not the end result you were looking for. We are unaware that you were not happy in the end and have done everything we could to address your concerns. Your dis-satisfaction was not our goal, so we do apologize that we were not able to reach your satisfaction.
Service Provider ResponseThank you for this fabulous review. Your words are kind and truly have made my day to read. We greatly appreciate your business and you taking the time to post this review. If we can be of assistance in the future, we would be more then happy to help. Thank you, from all of us here at Columbia Tree & Lawn Service.
Service Provider ResponseThank you for taking the time to write this review. We greatly appreciate your kind words and truly appreciate your business. Thank you from all of us at Columbia Tree & Lawn Service
Service Provider ResponseI do apologize that you feel this way about Chuck. I will say it is unusual to get this type of feed back about him as a professional. He is generally very easy going and loves talking about trees. The report did come back to me, that your main thing you wanted was not to trim your trees right now, but put a swing up in a tree. Chuck did explain to you that he would not do this due to the condition of the trees, which there is a note here that there is possible rot at the top of the trees as well. As a professional he did explain to you that he would not hang the swing due to the liability of possibly putting children at risk with the trees in the shape they were in. Our job as a licensed professional is to recommend what is best for the future safety and health of your trees. I do find your words harsh and I am sure that Chuck's intention was not insinuate you were stupid, but was trying to educate you. When you called to set the estimate appointment - I do believe you misled us because you had an appointment for an estimate to trim the trees, not telling us that you only wanted the swing hung now and possible trimming in the Spring. I would not have set this appointment if that was known due to our minimum charge for service this time of year. We would not just hang a swing because it would be too costly for you and we would have referred you to someone who could have done just that for you (which I am thankful we did not refer someone knowing that the trees are not safe for the swing). I feel this review is not fair and unjustified and should be removed from our page. We have been serving the area for over 30 years and although we may not be perfect, we do take pride in doing our best to give the best possible service to our customers. We appreciate your review and will certainly grow from your feedback.
Service Provider ResponseThank you for taking the time to give us this fabulous review. We truly enjoy what we do and love to hear satisfaction from our customers. I am glad you have happy trees and sun. If there is anything we can do for you in the future, please do not hesitate to give us a call.
Service Provider ResponseThank you so much for this fabulous review. We truly appreciate your business and the time you took to write this review. We do hope you will keep us in mind in the future, if the need arises. It was a pleasure working with you.
Service Provider ResponseThank you for your wonderful review. We truly appreciate you taking the time to do this. Reviews are so important to small local businesses. We greatly appreciate your business and hope we can help you in the future if the need arises.
Service Provider ResponseThank you so much for taking the time to write this wonderful review. We truly appreciate your business and hope we have the opportunity to help you in the future.
Service Provider ResponseThank you Mr. [Member Name Removed] for taking the time to send this review. We greatly appreciate your business and hope to see you again, soon.
Service Provider ResponseThank you Mr. [Member Name Removed] for your review. We greatly appreciate your business and do hope that we have the opportunity to assist you in the future.
Service Provider ResponseThank you for your review. This is very helpful for us, so we can correct these minor communication issues we are having in the field. I do know as soon as I got the phone call in the office, I communicated with the crew and had it straightened out immediately. The stump crew usually is a few days behind on grinding from any removal, is why that 4th stump had a 2 day turnaround time. Chuck did do the 4th stump as a professional courtesy, since all of the other stumps inside the fence were getting ground. I did not get a report of yard damage and if I would have known, we certainly would have sent someone right out to assess. This is the 1st I am hearing about this. I am sorry that we have not made you a satisfied customer, although it is always our intent to give the best service possible. I will review who was on your job and make sure appropriate actions are taking with their employment. Thank you for this information, it is appreciated.
Service Provider ResponseThank you for your review. We do greatly appreciate your business and taking the time to go online to report you are a satisfied customer. We do strive to give the best customer satisfaction possible and do truly care about our customers. For small businesses it is always a work in progress to maintain stellar customer satisfaction, and we do put our effort into it. Thank you for your business.
Service Provider ResponseThank you for your review. We truly appreciate your time and your business. I hope we have the opportunity to help you again in the future.
Service Provider ResponseThank you for your review. I remember this time of year vividly. This was the week the tornado hit the area and I was on vacation. We came back to our home based office and there were 8 large Oak trees fallen, 1 on our truck, 1 on the house, several in the back yard. We had no phone lines, no power and no water. So yes, getting messages and contacting people was a bit difficult, which I am sure was explained at the time. Chuck is very honest with his customers and I believe there was a mis-understanding of what work was quoted and what was expected to be done, therefor he tried to communicate this to be honest. I understand that you were not happy with the outcome, but for us being a small based company, it was better for us not to get involved in the job and take a loss for work that was expected to be done, that we did not quote. I do apologize for the inconvenience and do hope you were able to find a contractor that could do the work you wanted for the pricing you desired.
Service Provider ResponseThank you for taking the time to give us a review. We truly understand when there is a situation that is causing stress in our customers lives. We strive to try and do what we can for our customers and so happy we could help you with your situation. We sincerely appreciate you and your business. Happy New Year!
Service Provider ResponseThank you for your review. I do apologize, but I have no record of the request for your estimate. You are out of our service area and generally I would call to inform the customer of this. I am so sorry if this information was not relayed to you, if it was us that you contacted. We do make it a point to return every call so if this was our mistake - I am truly sorry and do understand your frustration. I will certainly take note of this and make sure we correct any mis-communications here in our office for future prospective customer.
Service Provider ResponseThank you for your wonderful review. We love trees - and seeing them healthy and maintained properly - is the greatest reward for us. Your business is very much appreciated.
Service Provider ResponseThank you for your review. We do appreciate your business and would be happy to assist in the future if the need arises.
Service Provider ResponseThis information is not completely accurate. When (deleted member name) called she did say she had purchased a big deal coupon. She stated that she had some trimming and a stump to be ground. She was under the impression that everything would be included because she bought a coupon. I explained that we had to do a proposal to see what would be covered up to $400.00. We went, did the proposal that included the trimming and stump, which she signed - agreeing to do the trimming only. (deleted member name) had called a few times asking when the work would be done. Chuck did send a crew on a day he had an family emergency that required him to be out of town, which was bad on his part, wanting to have (deleted member name) service completed. The trimming was completed, then the crew chief mis-understood the paperwork and sent a crew back to do the stump. (deleted member name) called when they were in progress, which Chuck ask what she wanted him to do - complete the stump grinding or stop in the middle. (deleted member name) asked that they continue to complete the stump and told Chuck that she would pay for the stump grinding if Chuck would remove the stump grindings to ground level, which Chuck did at no charge. We admit that the mistake was done on grinding the stump - but her statement is not completely accurate. We did nothing fraudulent and are not happy with being accused of this. We would not have completed the stump work in progress if she did not tell us to continue it. We are not in the business to "steal" from customers. A mis-communicaton did occur between Chuck and crew - and that is all we are guilty of. I will never understand why all of the 100's of other satisfied customers do not send in the great comments of our services, but when an honest mis-understanding occurs - that person is always quick to let the World know. This is unfair to the contractor and makes us not want to offer these great deals to customers in the future - which is sad for the people who would greatly appreciate getting good quality work at a discounted fee.
Service Provider ResponseThank you for your kind words. Your business is very much appreciated.
Great Falls Stone is a Family owned and operated business that has been serving Maryland, Virginia & DC for the past 30 years. We use a variety of Natural stone and brick products. We can give you a free estimate, we will be happy to advise you on all your needs. Our service is excellent and our prices are competitive. Our experienced professional's can help you select just the right product to complete any job.
Customer satisfaction comes first, which is why the owner is present throughout most of the construction and installation. We love what we do and we put that care into each project. We have hundreds of satisfied customers in MD, DC and Northern Virginia who will be more than happy to provide references. From simple and humble patios to vast and spacious landscapes, we always bring sophistication. Great or small, every endeavor is an honor to us and your exquisite taste is our passion.
2022 Super Service Award
BEAUTIFUL OUTDOOR LIVING. East Coast creates inspiring landscapes, hardscapes, water features and drainage solutions that bring beauty, new outdoor experiences and exceptional value to your life and home. SPECIALIZING IN: Patios, walkways, driveways, landscaping, fire pits, outdoor kitchens, retaining walls, outdoor lighting, drainage and erosion control (including eco-friendly permeable pavers, dry riverbeds and rain gardens through RainScapes and RiverSmart rebate programs). TRUSTED: Employees drug tested and background checked. License #42490. Insurance #Q89-0102236-M. ADDITIONAL EMAIL: email@example.com
We do not do chemical treatments
COLUMBIA TREE & LAWN SERVICE is currently rated 4.4 overall out of 5.
COLUMBIA TREE & LAWN SERVICE is open:
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
COLUMBIA TREE & LAWN SERVICE accepts the following forms of payment: Check, Visa, MasterCard, American Express, Financing Available
Yes, COLUMBIA TREE & LAWN SERVICE offers free project estimates.
Yes, COLUMBIA TREE & LAWN SERVICE offers eco-friendly accreditations.
No, COLUMBIA TREE & LAWN SERVICE does not offer a senior discount.
Yes, COLUMBIA TREE & LAWN SERVICE offers emergency services.
No, COLUMBIA TREE & LAWN SERVICE does not offer warranties.
COLUMBIA TREE & LAWN SERVICE offers the following services: TREE, LAWN & LANDSCAPING SERVICE. Water Diversions and solutions. Retaining walls, snow plowing, grass service, mulching, weeding and leaf removal. Tree/Shrub removal, trimming and planting