Webs Inc

This company disappointed me beyond words. I am building a small business and just wanted to build a website to get started and perhaps hire a web developer later as my business grows. As I began to build my website I noticed that their website builder was extremely slow. Sometimes so slow that it would actually time out after I made a selection. I am unable to preview how my site will look before publishing it because they have had problems with this issue for several months. I have spent countless hours trying to build my website and trying to be patient but I'm out of patience. I called the company spoke with three separate representatives and was told that all of the issues that I am having are "known" issues that their engineers are working on.
This company does not seem to care at all that they are costing me as a small business owner valuable time and money that could be detrimental to my business! PLEASE think twice before using this service!!!!!!
The following is a brief section from my chat with Doug a customer service rep this morning:
Sonja: So again I ask you...How will you help me
to resolve this issue?
Doug: It\'s impossible to know how long a fix is going to
take, because of the nature of bugs themselves. They are errors, and usually
it\'s the first time the error has occurred, so it\'s impossible to know, right
away, where it originates, what it will take to correct it, whether it will be
smooth sailing through QA, or whether QA will find it wrecks something else
along the way.
Doug: If we knew EXACTLY the answer to the question, then
the bug fixes would probably be really, really fast - because most of the time
spent in correcting bugs is spent in investigating the actual CAUSE - and until
the cause is found, we can\'t know if it\'s a small bug or a huge bug involving
many different codes that affect many different systems.
Doug: I understand you are frustrated, and please note
that we are spending our day answering many users who have questions and
problems with their sites, so once we turn an issue over to the engineers,
unless they need more data from the users (to identify the actual bug), then we
generally answer new problems, leaving the engineers to do their jobs.
Doug: We know how vital it is to have certain
applications and features to work properly for our customers\' websites. We
thank you for remaining patient while our engineers are currently working to
get this fixed.