Phil's and Three Brothers LLC

On July 3rd, they picked up our mower (which was good) and I paid a $35 deposit and had to ask for a receipt (which was bad). We were going out of town for a week and asked to have it back in 2 weeks. They said fine, they were moving from Silver Spring to Kensington, and what they didn't tell us was that our mower was very far down in the queue of machines to get repaired! Upon our return July 13th, we called for a status update, having been led to believe it would be ready by the end of that week. No such luck! The next 3 weeks it was phone-tag/runaround with the company either not returning calls, or saying it'll be ready at the end of the week (it never was) or early next week (again, it never was) and so on. This irritating and unprofessional behavior continued (for example, they never told us what the problem was, then they made major changes and charged us without giving us an estimate first and asking permission) until August 3rd, when we received a call that the mower was repaired. Of course, that was the week we were at the beach, so we waited until August 10th when we got back to get it and paid them that day. While it did work well and looked good, the stress and distress from having the grass growing and no means to mow it, not getting calls returned, etc. was very very annoying. We did hire John for the week we were gone in July to mow for $30 the front yard, which he did semi-competently. However, the next few weeks we kept believing it was almost ready, so we never hired anyone else to mow and finally borrowed a neighbor's mower to do it ourselves.