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AES Builder & Home Improvements
General Remodeling, Kitchen and Bath Remodeling, Windows,
About us
Company Motto: WHEN WE'RE DONE, YOU'LL BE HAPPY, IF YOU'RE NOT HAPPY, WE'RE NOT DONE. It's more than just a motto, it's our Company-Heartbeat. Family owned and operated, we have been serving Maryland Home owners since 1989. Stephen Longdo is a working owner, available to all his clients on a daily basis. We refuse to bid to subcontractors and give a FIVE YEAR FREE LABOR WARRANTY ON ALL OUR WORK. Member of BBB and the Maryland Improvement Contractors Association. MHIC License 37105. Angie's list members are entitled to 25% off, (up to $2,500.00 per household per year).
Business highlights
Eco Friendly
Family owned & operated
Women owned and operated
36 years of experience
Services we offer
Custom Remodeling - Kitchen & Bathroom, Basement, & General. Custom Additions, Sunrooms & Porches. Energy Saving Replacement Windows, Siding & Roofing.
Services we don't offer
Tree Service
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Financing Available
- Check
Our recent projects
- 39
Assorted photos uploaded by AES Builder & Home Improvements
- 9
2024Baldwin Basement Remodel
- 8
2023Freeland Kitchen Remodel / Expansion
- 5
2023Annapolis Bathroom Remodel
Reviews
4.8219 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 1% | ||
| 3% | ||
| 3% |
Filter reviews by service
Showing 76-100 of 219 reviews
Pamela S.
Sep 2016
General Remodeling, Kitchen and Bath Remodeling
Everything went very smoothly. James and his crew were very professional and courteous. We love our new bathroom!
Response from AES Builder & Home Improvements
"Thank you for sharing you experience with Angie's List members. We appreciate your business and look forward to serving you again in the future. Please remember to call us if you need any type of service as you are covered under our 5 Year Free Labor Warranty. Gratefully yours, Tim Munson President"
Debbie H.
Sep 2016
Kitchen and Bath Remodeling
It went great! The finished kitchen suits us to a tee. The powder room was transformed to be more functional and attractive. Thanks to Shauna and her assistance with selecting the finishes, the redone kitchen and bath had exactly the look we were going for. Ben was a talented carpenter and a courteous and flexible project manager who made suggestions and adjustments as needed. The counters by Jeff were fantastic!! Our backsplash and floor work were the most eye-catching "wow-factor" changes, done beautifully. Stephen guided us through the job with honest and reliable information, transparency in pricing, and prompt communication (he even returned calls while on vacation...now that's commitment to the customer!) The pricing was commensurate with the quality of the work. We are now enjoying an updated kitchen and powder room that are perfect for us! Thanks, AES.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing you experience with Angie's List members. I am very blessed to have such a great team of experienced, dedicated people working with me. We have been making homeowners [Member Information Removed] for over 27 years. We have received 24 Angie's List Super Service Awards in the past 3 years. I appreciate you and your business and look forward to serving you again in the future. Gratefully yours, Tim Munson President"
Judy W.
Sep 2016
General Remodeling
The company felt our job was TOO small and did not wish to provide their services. Phil, the gentleman that telephoned me was pleasant about it and offered a suggestion of a handyman service to perform the services. I am selecting would not hire again since apparently our improvements did not fit their status so there would be no use to contact them again. Phil was very professional when he telephoned and as noted offered information on someone to call. It's great to have so much work one can turn it away because its too small scale.
George C.
Aug 2016
Contractor Service
Great service gave assessment for repair because full replacement not needed honest and friendly Steven was very trust worthy great doing business with them highly recommend
Fred G.
Aug 2016
Kitchen and Bath Remodeling
The process was a very smooth transition and they did everything we asked them to. The product turned our really good.
Response from AES Builder & Home Improvements
"Thank you for sharing you experience. We appreciate your business and look forward to serving you again in the future. Tim Munson President"
Sandy R.
Aug 2016
General Remodeling, Kitchen and Bath Remodeling
AES did an amazing job from start to finish on my kitchen. Stephen and Shawna make a great team and I told them they should get a TV show. Stephen is the project manager and Shawna does all the design and shopping. I have no sense of color and she took me shopping and helped me pick out some colors that turned out BEAUTIFULLY. I can't thank her enough for all the work she put into helping me. I really don't know how I could have done this without her help.
You will pay some more to go with AES but it's worth every penny. The service they provide is WELL beyond what i've experienced with previous contractors. I had so many issues when I had my basement finished ten years ago and I swore that I would find someone reputable who actually cared about me and didn't just view me for my check book. AES has earned my respect, my trust and I will be calling Stephen later this year to start the next project that I already have started planning with Shawna.
You will pay some more to go with AES but it's worth every penny. The service they provide is WELL beyond what i've experienced with previous contractors. I had so many issues when I had my basement finished ten years ago and I swore that I would find someone reputable who actually cared about me and didn't just view me for my check book. AES has earned my respect, my trust and I will be calling Stephen later this year to start the next project that I already have started planning with Shawna.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing your AES experience with Angie's List members. We appreciate your business and loyalty to AES. We look forward to serving you in the future. Thank you for recommending AES to your friends and family. Remember you have our Five Year Free Labor warranty and we want to continue taking care of you. Gratefully yours, Tim Munson President"
Evelyn A.
Jul 2016
General Remodeling
This was a very satisfying experience for me. It was everything that I expected and more. I would say that the process was very rewarding from beginning to end. Michael was very punctual. He explained what he was going well and gave good suggestions so that we would make decisions together. Whenever I called him he always got right back to me. He was very mannerly while in my home. Shawna was extremely knowledgable. She is the designer and she took me to pick out my cabinets, countertops etc. She is great with colors and coming up with combinations that will look good. Everything we picked out matched so well. She even called to check in on me during the renovation. Stephen was very professional and a good communicator. He helped me shop for my appliances (he was very patient with me that day). He was very pleasant to work with. I would recommend AES to others and plan to remodel my bathroom in the future with AES.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing you experience with Angie's List members. We appreciate your confident trust, and enjoyed working with you to transform your kitchen into your Dream Kitchen. We take great pride in our work and treat your home as if though it was ours. Please remember we give you our 5-YEAR FREE LABOR WARRANTY on all our work and we want you to call on us if you need anything. We look forward to serving you again in the future. Respectfully yours, Tim Munson President"
LOUIS D.
Jul 2016
Siding Service
contractor came promptly and gave estimate work was done well house looks terrific A few minor details that were not completed were addressed immediately
Cary W.
Jul 2016
General Remodeling, Doors
This was our second job with AES (the first being a full kitchen remodel), so we knew how it would go - awesome! Everything with AES is first class. Our Sales Rep Jeff quickly scheduled our estimate, and communicated promptly throughout - including stopping by to inspect the work after complete. Jeff is extremely helpful, and just a real pleasure to work with. Our builders - Steve and son - were just master craftsmen. Prompt, friendly, polite, and attentive. Also very patient with my pickiness - he came back multiple times to address minor issues with caulk/aluminum expanding once it got warmer in the summer. And I'm happy to report that the job is now more than perfect. Our original builder poorly installed our threshold in 2001. After years of rainstorms, the wood was thoroughly rotted. In similar disrepair was our Lowes-installed storm door. AES replaced our door with a high-quality replacement, repaired and re-mediated the faulty threshold, and wrapped the entire project in aluminum to keep it extra dry. Now when it rains I can enjoy the coziness, vs. stressing over the water coming in. Thanks again for a stellar project!
Response from AES Builder & Home Improvements
"Thank you for calling on us again. Last year 66% of our business came from repeat customer and referral business. We take great pride in serving you and continually taking great care of you. We have been making customers happy for 27 Years. Please let us know when you need more help. I appreciate you and your business. Respectfully yours, Tim Munson President"
Dina D.
Jul 2016
Kitchen and Bath Remodeling
Mike, our installer was very easy to work with. He wasn't condescending and answered all our questions. He took care of some little extra things for us too. He got along with my dog which doesn't happen very often. He did great work. Shawna was very good. She was very respectful and very helpful, she is extremely knowledgable in her field. She gave us great idea's for the items in my bathroom and even things that I will buy down the road like my rug. Stephen was very easy to work with. He came when he said he would and he spelled out everything for us so we always knew what to expect. We would recommend AES to friends and family. AES was recommended to us and I will recommend them to you.
Response from AES Builder & Home Improvements
"Thank you so much for allowing us to serve you. We always do our best to make sure our clients are more than happy with our end results. I hope you enjoy your bathroom for many years to come. Please let us know if you need any type of service as we want to continue taking good care of you. Gratefully yours, Tim"
Greg S.
Jun 2016
General Remodeling
I requested an estimate on May 11, 2016. AES was very responsive and set me up quickly with a representative to look at my issue. Kevin arrived in the morning on May 14. He was dressed in a nice AES polo and was very friendly. He came out on time when we agreed. Most importantly he seemed very knowledgable. He said he would have an estimate out to me over the weekend. Of all the contractors I had come out, I was most excited about working with AES; they were very professional. Two weeks went by. I contacted AES on May 31 to inquire about the estimate. The person on the phone apologized and would look into it. It's now June 23 and they still have not contacted me. I'm dismayed about the whole thing; not sure I'd trust them to work on my house now.
Response from AES Builder & Home Improvements
"I spoke to the estimator personally about this matter. It is an unfortunate situation. The estimator thought he had sent the estimate prior to his vacation, and obviously he did not. We are very sorry this happened, this is not a normal situation for AES, we certainly dropped the ball in this matter. We are more than happy to send the estimate, now that we discovered this did not occur if the homeowner is willing to give us another opportunity. Please continue reading our reviews and you will discover we take great pride in our work and servicing our customers. Thank you, Tim Munson President"
Stanley P.
Jun 2016
General Remodeling
unknown
Response from AES Builder & Home Improvements
"Thank you for sharing you Review with Angie's List. Tim Munson President"
Andrew P.
May 2016
Woodworking, Insulation + 1 more
I contacted AES Builder about a week ago via Angie's list to get an estimate of work for a fairly major bathroom remodel as well as plumbing/insulation work in the same crawlspace and some other assorted jobs. I was very impressed with their organization and they do have very good reviews. The setup of their callbacks is very professional and they practically insisted on setting up a time where both my wife and I could be present for the estimate (7:30pm on a Friday of Memorial Day weekend, seriously who ever heard of a contractor being willing to show up that kind of time?). I was quite impressed, however the problem I had was the day prior to the appointment I got a call back saying that they had just heard from the owner/manager that they would not do plumbing/insulation/subfloor work in a crawlspace. I don't know if crawlspaces are just a no for the company or if they just didn't want this particular job, I didn't ask and it doesn't matter. I will quote from my original message to the company "...we have a crawlspace that needs to have all the insulation checked/rehung as well as some plumbing re-routed in the same crawlspace". This was the FIRST line of the message that I sent to them. I don't have a problem if they don't want the work, I don't personally want to do the work, crawlspaces suck so I understand and I know a lot of GCs just don't do that kind of work. My perusal of the company website indicates that they do all of the work individually (plumbing/insulation/remodel) but the site doesn't specifically say "No Crawlspaces" but that's the assumption I'm making. I still would use the company for other work, they are highly reviewed. I just wish that I hadn't had my time wasted and had to plan my Memorial Weekend Friday around a visit that I have now cancelled as what they aren't willing to do is the most important part of the work we wanted.
Response from AES Builder & Home Improvements
"Obviously this was a misunderstanding on the part of AES. As the owner of this company we would never want to waste a homeowners time. We did not give an estimate for $12,000.00 nor did we do the work. We do not do crawl space work only. If we were doing a large remodeling job that required crawlspace work to be done to bring the house up to code, then of course we would make an exception and include the crawl space work. We advised the homeowner it would be more effective for him to contact a Handyman Service. Thank you, Tim Munson President"
Claire P.
Apr 2016
Flooring Sales and Installation
My husband likes everything to be superclean. so he went around each of the 6 days that it took to install all of the flooring and swept and vacuumed before the installer even had a chance to clean up. It would have been even better dust wise, if the furniture could have been covered, as it stirred up all kinds of dust, but overall the new flooring looks amazing and the workmanship was excellent. It looks better than I thought it would, and the recommendation for the waterproof flooring was a good one as the water for the pool will be tracked into the house each day. We have a large family and wanted something durable and low maintenance as we are retiring in this house. We have used AES before and are very pleased with their workmanship and the 5 year guarantee.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing your remodeling experience with Angies List Members. We enjoyed remodeling your kitchen and now installing flooring throughout you home. I personally enjoyed meeting you and seeing your beautiful home. Thank you for referring us to your family and friends. We look forward to continuing servicing all your home improvement needs and desires. Gratefully yours, Tim Munson President"
James S.
Apr 2016
General Remodeling, Kitchen and Bath Remodeling + 2 more
My husband and I contracted with AES to gut and renovate an original bathroom in our approximately 60 year old home. We first met with Jeff who was extremely helpful during the planning process. His comprehensive approach and suggestions were very valuable. The renovation included an expansion of the shower base, plumbing adjustments and installation of the shower, sink, toilet, linen cabinets and so forth. It was an extensive project and took about three and one-half weeks. The crew who did the craft work did an excellent job, especially on the tile and wood work. In addition, all of the new products were installed intact (no scratches or marks) and in just the right spaces. They consulted us anytime a decision was to be made and offered suggestions, as well. They were very polite, professional and pleasant at all times.
We are very, very happy with the finished product. The new bathroom actually looks better than we had visualized it. We should add that AES was more expensive than other companies who submitted bids, but after having another contractor cancel twice (once 2 days before the scheduled start) it was worth the additional cost.
We are very, very happy with the finished product. The new bathroom actually looks better than we had visualized it. We should add that AES was more expensive than other companies who submitted bids, but after having another contractor cancel twice (once 2 days before the scheduled start) it was worth the additional cost.
Response from AES Builder & Home Improvements
"Thank you for allowing us to serve you. We appreciate your trust and business. We are not the cheapest company in town, nor are we the most expensive. We perform superior quality work at a fair market value. The old adage still holds true, "You get what you pay for". We send quality craftsmen into your home to assure you peace of mind and happiness through out the remodeling project. We also back it up with a "Five Year Free Labor Warranty". Our heart beat and motto is: When We're Done, You'll Be Happy, If You're Not Happy, We're Not Done, it that simple and I Stand Behind It. We have been making clients happy since 1989. Gratefully yours, Tim Munson President"
Stacy M.
Apr 2016
General Remodeling, Kitchen and Bath Remodeling + 4 more
From start to finish Shawna and Stephen did a great job communicating with us. If we didn't understand something with the cost or wanted to change something they were always willing to discuss it to make us happy with our project. We chose to work with AES because we needed people to walk us through the project and they did. I went shopping with Shawna to pick out everything from tile, to light fixtures. It was really helpful! Mike was the contractor. He was the only person in my house at all times doing the work. He came to my house when he said he would be here, took his shoes off or wore the footies to protect my rugs, and kept everything really clean. When there was a leak from the bathroom to my family room, he repainted the whole ceiling to fix it. The job was completed on time and we couldn't be happier with our new bathroom!
Response from AES Builder & Home Improvements
"Thank you for allowing us to serve you and sharing your bathroom remodeling experience with Angie's List Members. We truly appreciate your business and look forward to serving you again in the future. Having been in business for over 26 years, we take great pride in doing quality work and making sure our customers are happy. Please remember you have our Five Year Free Labor Warranty and we want you to call on us if you need any type of service. Gratefully yours, Tim Munson President"
Linda L.
Apr 2016
General Remodeling, Kitchen and Bath Remodeling + 3 more
Stephen was prompt and courteous. Gave us good idea's on how to redo the kitchen. Realized that we wanted to stick to a budget and helped us do that. Shawna was able to figure out what we liked and helped us pick out everything. She has a great eye for textures and colors. She helped us match all the finishes and coordinated color choices. She was amazing to work with. Michael has great attention to detail and gave us excellent suggestions on lighting. He was respectful to our property and would like to adopt him to do more work for us!
AES was a wonderful company and we would recommend them to anyone looking for home remodeling. We look forward to using them again down the road.
AES was a wonderful company and we would recommend them to anyone looking for home remodeling. We look forward to using them again down the road.
Response from AES Builder & Home Improvements
"Thank you for trusting us with you home improvement remodeling. I always enjoying hearing comments about the complete team and how they work together to bring the dream to a reality. Each team member has personally commented to me how they have enjoyed working with you to make your home beautiful and functional. I trust you will enjoy your Kitchen for many years to come. Thank you for recommending us to your friends and family, as this is the highest compliment we can receive. Please remember you have our Five Year Free Labor Warranty and we want you to call us if you need any type of service, as we take great pride in continually taking care of our clients. Gratefully yours, Tim Munson President"
Claire P.
Apr 2016
General Remodeling
unknown
Response from AES Builder & Home Improvements
"Thank you for sharing your experience on Angie's List. We appreciate your business and look forward to serving you again in the future. If there is anything else we can do to serve you more, please feel free to give us a call. Gratefully yours, Tim Munson President"
Martha B.
Apr 2016
General Remodeling, Kitchen and Bath Remodeling + 1 more
AES helped us purchase all the items inside the bathroom. Shawna took us everywhere and walked us through every purchase. She was a delightful person and we thoroughly enjoyed visiting with her. Stephen was very helpful getting through the whole process and create the idea of the bathroom, going step by step with what available and what could be done.
Michael was our installer. He was very friendly, dependable, efficient and adaptable.
We are absolutely delighted with how our bathroom turned out. It is amazing. It looks like a hollywood style bathroom, something you would see in a nice hotel suite.
We would highly recommend AES to anyone. The cost was reasonable for all the work we had completed.
Michael was our installer. He was very friendly, dependable, efficient and adaptable.
We are absolutely delighted with how our bathroom turned out. It is amazing. It looks like a hollywood style bathroom, something you would see in a nice hotel suite.
We would highly recommend AES to anyone. The cost was reasonable for all the work we had completed.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing your experience with Angie's List Family Members. We truly appreciate your business and trust in AES Builders and Home Improvements, Inc. We enjoyed serving you and making your dream bathroom a reality. I am happy I personally visited you and was able to get to know you. Please remember you have our 5 Year Free Labor Warranty and let us know if you need anything. We look forward to serving you in the future. Gratefully yours, Tim Munson President"
Anita B.
Apr 2016
General Remodeling, Kitchen and Bath Remodeling
We have used AES for 4 1/2 bathrooms, kitchen redo, and recently they created a pantry on one of our kitchen walls. It is wonderful and a beauty and looks like it was built at the time the house was built.
The people that they are skilled,conscientious and a pleasure to work with. They honor their promises. We will use them again when we need work in the house.
The people that they are skilled,conscientious and a pleasure to work with. They honor their promises. We will use them again when we need work in the house.
Response from AES Builder & Home Improvements
"Dear Customer: Thank you for sharing your experiences with Angie's List family. We enjoyed working for you and look forward to serving you in the future. We appreciate your recommending your friends and family to AES. We take great pride in our motto: "When We're Done, You'll Be Happy, If You're Not Happy, We're Not Done". Please remember you have our Five Year Free Labor Warranty on all our work and we want you to call on us when you need us. Gratefully yours, Tim Munson President"
David W.
Apr 2016
General Remodeling
In short, AES fired their Agent assigned to manage the work and never informed me. Before the Agent was fired we came to a verbal agreement to start the work in early to mid January.
The owner himself called me in December and said he could start the work later in December, well I left a message asking if we could start in January. I would be on leave and didn't want to start the work during the stressful holidays. I also asked for a schematic of the design and wanted to reduce the size of the bathroom. As i mentioned early, I worked out with the Agent that the work would start in early to mid January.
Well it was late january and I heard nothing from AES until I requested a refund based on their apparent breach of the contract given the work was not even started in January. I had heated conversations with the owner in late January and was told he would schedule the job in early Feb. and contact me with a start date and time. Well again, I heard nothing, and AES even breached the Feb 18th date. This is three dates, 2 verbal and one written that AES breached and decided not to perform.
Further, now AES states that I cancelled the contract. I would be a fool to do so. I simply asked for my deposit back, $5,900 since AES apparently breached the contract and never performed any work. Further, it seems by the contract I have to allow them to start the work or I would be in breach and I have sent several letters asking them to do the work, AES never asked or attempted to start the job. Unfortunately AES is holding my deposit and refuses to refund the deposit or do the work, even as discussed completing the work or at least $5900 of the work with AES' attorney. Everything AES has done seems to be unethical.
gen
The owner himself called me in December and said he could start the work later in December, well I left a message asking if we could start in January. I would be on leave and didn't want to start the work during the stressful holidays. I also asked for a schematic of the design and wanted to reduce the size of the bathroom. As i mentioned early, I worked out with the Agent that the work would start in early to mid January.
Well it was late january and I heard nothing from AES until I requested a refund based on their apparent breach of the contract given the work was not even started in January. I had heated conversations with the owner in late January and was told he would schedule the job in early Feb. and contact me with a start date and time. Well again, I heard nothing, and AES even breached the Feb 18th date. This is three dates, 2 verbal and one written that AES breached and decided not to perform.
Further, now AES states that I cancelled the contract. I would be a fool to do so. I simply asked for my deposit back, $5,900 since AES apparently breached the contract and never performed any work. Further, it seems by the contract I have to allow them to start the work or I would be in breach and I have sent several letters asking them to do the work, AES never asked or attempted to start the job. Unfortunately AES is holding my deposit and refuses to refund the deposit or do the work, even as discussed completing the work or at least $5900 of the work with AES' attorney. Everything AES has done seems to be unethical.
gen
Response from AES Builder & Home Improvements
"This review is unethical. As the owner of this company I am the one who has been in direct contact with this customer. I will give the facts of this contract. This customer desired that we start his work as soon as possible. I contacted him in December to start the work and he advised me he want to wait until his original start date of February 18, 2016. I left him my personal cell number to call me personally if he wanted to start sooner. In January he left me a harsh message stating he wanted to cancel and get 100% of his money back, ( I saved the message to my cell phone). I told him I am happy to send him his deposit back, less the amount of money already paid out on his contractural behalf. He stated this was not fair and threatened me with him being an attorney and he would berate AES on every review site he could if I did not meet his demand. He suggested I give this to my attorney to contact him. After trying to work this matter out with him directly with fairness, he said there is no working it out and he wanted to settle in court and I should [Member Information Removed] my attorney contact him. I did as he requested and my attorney is handling the matter. If you continue reading our reviews you will find we [Member Information Removed] great reviews with very Happy [Member Information Removed]. Last year we did 66% in repeat and referral business. We take great pride in our work and personal customer service. We [Member Information Removed] received 24 Super Service [Member Information Removed] in the [Member Information Removed] 3 years. We give a Five Year Free Labor Warranty on our work and well as our motto is , When We're Done, You'll Be Happy, If You're Not Happy, We're Not Done, it's that simple and I stand behind it. I [Member Information Removed] been in business for over 26 years and I am [Member Information Removed] a working owner making sure all my [Member Information Removed] are happy and want us to return for their next project. Thank you for taking the time to review our reviews and giving this particular report a fair evaluation. If you [Member Information Removed] any [Member Information Removed] please feel free to contact me personally. We look [Member Information Removed] to serving you. Gratefully yours, Tim Munson President"
Yuriy M.
Mar 2016
General Remodeling, Basement Remodeling
First. the provider had to reschedule my first appointment because the estimator called in sick that day so it had to be put off by a week. Once the time for the appointment came, the estimator claims he knocked on my door but I was sitting several feet away from my door and never heard it, so he must not have knocked. Furthermore when the estimator tried calling me back, he hung up the phone immediately and when I attempted to call him back, he didn't pick up and avoided speaking with me. He followed this up with a passive aggressive email claiming that I was in the wrong even though he never showed up.
Response from AES Builder & Home Improvements
"Dear Angie's List Members: I personally checked into this situation. My estimator went to the customers home and arrived 10 minutes early. He rang the door bell and no one came to the door. He went back to his car and waited 10 minutes and then rang the door bell again, once again no one came to the door. He then took a picture of the front of the house to prove to the office he was indeed at the home at the appropriate time and date, (as required by the office to prove that he showed up at the appointment when no one is home or answers the door). Obviously the estimator did his best to see the customer. We make our living by giving estimates and servicing our clients and potential clients, therefore we always do our best to meet with all potential clients. I'm not sure why the homeowner would give us all F's in every category which includes pricing when we were not able to review his project and give him a price. We were willing to go back and give him an estimate and he refused to allow us to do so. This is obviously an unfortunate situation and AES did not purposely do anything wrong and tried to make amends with the home-owner. Please continue reading our reviews and you will see we take great pride in our work and appreciate our customers. We have earned 24 Super Service Awards in the past 3 years and we appreciate all our Angie's List Customers. We have been successfully serving Maryland Homeowners for over 26 years, taking great care of all of our customers. We give a five year free labor warranty and our motto is our heartbeat: "When We're Done, you'll Be Happy, If You're Not Happy, We're Not Done". If you have any questions or concerns, please feel free to call on me personally. I am a working owner and appreciate my customers. Truly yours, Tim Munson President"
Barbara M.
Feb 2016
General Remodeling
Scope of work: Demolish a 1960's bathroom and replace tub with walk-in shower. Totally gut the whole room, move the toilet
to a different wall.
We received estimates from other companies and decided to go with AES based on reviews on Angies List and the price. We signed the contract with AES and set up a date to go with their concierge to buy everything we needed for the remodelled bathroom. Our schedule was accomodated and we packed alot of stops into one afternoon. The concierge was very helpful and knowledgeable and asked the right questions so that we would be selecting what we wanted. .
The work started later than was expected but that was not a big deal to us. The time estimate given to complete the work was shorter than the job actually took to complete. The demolition took longer than expected. The above two issues were in part due to the project manager assigned to us.
It is very important to note here that Tim Munson could not have been more responsive to our issue with the project manager and everything was handled immediately and to our total satisfaction! Thanks Tim!
Dave was assigned to our job. He is a diligent worker and was very respectful our our home. Dave's craftsmanship is excellent. There were one or two things that constituted a punch list, for example, we wanted another towel rack on the wall, and we all forgot about hooks on the back of the door.These were handled without delay. Dave is a methodical worker who takes pride in his work. Throughout the proecess he consulted with us and gave a thought to different ways to install certain items, i.e. grab bars in the shower. In order to make up for some of the time, Dave came in on a holiday and the occassional Sunday. We did not ask him to do this, and it was most appreciated.
Response from AES Builder & Home Improvements
"Dear Angies List Member: Thank you for taking the time to share your experience with AES. We are grateful for your business and trusting AES with your remodeling project. I personally enjoyed meeting you and making sure you were completely Happy with the final touches on your bathroom. After seeing the end results we both agree the bathroom is very beautiful and user friendly. Remember, you have a five year free labor warranty with AES and we want to continue taking good care of you. Again, thank you for allowing us to serve you, Gratefully yours, Tim Munson President"
Drew S.
Feb 2016
General Remodeling, Kitchen and Bath Remodeling + 9 more
AES was professional, reliable, and helpful throughout our project. All of the aspects we had planned for (basement work, tile work, and small bathroom improvements) happened on schedule and with high-quality results. The mold repairs were more complex, but no one anticipated the extent of the mold damage in our second bathroom (it was covered up by renovations by the previous owner of our house). AES adapted quickly, gave us reasonable options to fix the problem, and made the repairs faster (and better) than they had originally predicted. Their original estimate was very reasonable compared to others we
received, and the expanded work (due to the unexpected extent of mold damage) was much less expensive than we feared.
AES communicated with us throughout the project, and we had great confidence in their expertise and effectiveness. We have recommended them to our neighbors, and we expect to call them when we have another home-renovation project on the horizon.
received, and the expanded work (due to the unexpected extent of mold damage) was much less expensive than we feared.
AES communicated with us throughout the project, and we had great confidence in their expertise and effectiveness. We have recommended them to our neighbors, and we expect to call them when we have another home-renovation project on the horizon.
Response from AES Builder & Home Improvements
"Thank You so much for sharing you experience from using AES. We always do our best to make sure the job gets done correctly. We enjoyed serving you and your family. Your job had some difficult moments, but my men were up to the task. Please remember you have our Five Year Free Labor Warranty. We look forward to making you Happy again with your next project. Gratefully yours, Tim Munson President"
Larry D.
Jan 2016
General Remodeling
unknown
Response from AES Builder & Home Improvements
"Dear Customer, Thank you for allowing us to serve you. We enjoyed converting your open foyer into a bedroom for your daughter. We also enjoyed converting your space into an office. Please remember you have our Five free labor warranty and we want you to call us if you need anything. We look forward to serving you again soon. Gratefully your, Tim Munson President."
Licensing
Bonded
Insured
Licensed*
Trade License Number
37105
Trade License Locale
Maryland
Trade License Authority
MHIC
Trade License Expiration
09/18/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
AES Builder & Home Improvements is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
AES Builder & Home Improvements accepts the following forms of payment: Financing Available, Check
Yes, AES Builder & Home Improvements offers free project estimates.
Yes, AES Builder & Home Improvements offers eco-friendly accreditations.
Yes, AES Builder & Home Improvements offers a 10% senior discount.
No, AES Builder & Home Improvements does not offer emergency services.
Yes, AES Builder & Home Improvements offers warranties.
AES Builder & Home Improvements offers the following services: Custom Remodeling - Kitchen & Bathroom, Basement, & General. Custom Additions, Sunrooms & Porches. Energy Saving Replacement Windows, Siding & Roofing.
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