MATTRESS DISCOUNTERS

even with demo discounts etc., price seemed a little high. knowledgeable salesperson and good selection though,

Mr. Levy understood the situation that I explained to him (that I'm handicapped) and everything went smoothly after that.

unknown

I was extremely pleased with this Mattress Discounter. We initially bought one mattress and box spring set which my husband loved in the store. But when it came it did not feel the same. (The delivery went perfectly--on time, efficient.) Mattress Discounter gives you two weeks to try it, and if you don't like it you can return the set for another set. Our problem was that we were going on vacation during that period so would miss the 2 week window. The first thing the store did (Ed Levy--who I think is the manager)--was to extend our trial period for a week (until after our vacation) so we could sleep on the first set for a full two weeks. That was a great relief to us. So we slept on the first set for two weeks, but in the meantime went into the store several times to try out other beds. Everyone in the store was very gracious to us and gave us all the time and assistance we needed to try the other beds. And we were in there a lot! Eventually, we settled on another bed. We scheduled delivery of the second set and it went fine--on time, efficient, even though it was right after a major snow storm. However, when we got the second set, it had a low profile box spring instead of a regular box spring. Our invoice said low profile, but we had discussed with Mr. Levy that we wanted a regular height box spring. We took delivery of the low profile box spring, and I called the store immediately when it opened. Mr. Levy said no problem, he would swap out the box spring, which is scheduled for this Friday. I could not have been happier with the service we received and the effort made to make us happy. I would recommend this store to anyone for a low pressure but helpful mattress shopping experience. We did not negotiate on the price, but it was President's Day weekend, so I assume we got a fairly good price. I also had looked at prices in the paper, and what we paid looked in line with other similar merchandise.

I wanted them to take the old mattress back and they said that it was unsanitary. The mattress is sitting in my house and I have to pay to get it removed.They barely spoke English. They were very insulant and they were disrespectful and wouldn't take my old mattress back. I called Ed Levy and he said that was the policy.

Perfect! They helped me pick out the mattress. They did not pick out the most expensive one just to sell me something, I told them it was for a 5 year old and a 3 year old and they gave me a reasonable mattress and discounted on top of that. They delivered in the time frame. When I changed my mind a few days later on one of the box springs, I called them up and they redelivered free of charge the next day! Wonderful customer service.

The install was smooth and without any complications! Overall, I wouldn't hesitate to recommend this company, but might suggest getting more than one quote from competitors. Generally speaking, it was a smooth experience!

We are very satisfied with our Tempurpedic mattress and pillows, the sales experience with Anna, and delivery. The delivery guys called before arriving, arrived on time and did not leave any marks on our newly-painted walls.

The salesperson was helpful and not pushy. She took a lot of time to explain the various promotions and quality of the mattresses. After I purchased the mattress, I found out that a friend had recently purchased the same item at a lower price. The store refunded the difference when I told them.

I was very unhappy with my first mattress choice. I had been unable to sleep. The sales staff were very helpful in helping me get a replacement mattress as soon as possible.

I was looking to purchase a mattress and if anyone has ever done this you know how terrible an experience this is. Well, what a totally different experience, from Ed Levy at the Rockville Pike location. First of all you could understand every word he spoke. He seemed intelligent and was interested more in educating then in forcing a sale. When I came in with my notes from information I gathered from the Internet, he said without me even asking, if you got a lower price then what I am quoting, then I will make sure to match it. Just a pleasant overall experience from something that is usually equal to buying a car or getting a tooth pulled.