GEORGE MASON MORTGAGE

We are not rookies at the home buying process, and hands down this is the absolute worst I have ever seen a mortgage company preform.  Up to the day of closing, everything seemed to go fine.  They provided us with accurate information and all the legal disclosures.  They were easy to contact and to my knowledge everything was going according to schedule.  On settlement day everything fell apart.  We were informed we may have a 20 minute delay due to some paperwork being done, but we were instructed to head to the settlement company (an hour from our house) anyway.  That 20 minute delay became an hour delay, and every time we called, if we were able to get in touch with someone, we were told it is nearly finished is should be there within 20 minutes.  We called, our agent called and each time the same, it is nearly done, we are only waiting for this verification or that form.  We had to wait over 8 hours.  It appears that in the end they had the wrong date on our paperwork, then the people we were working with were new and did not know what they were doing.  I even had the settlement company say they have worked with the company in the past and never had an experience so terrible as the one we went through.  Needless to day, do not use this company if you have any desire to have a smooth settlement.

It gets worse. Faced with all of this incompetence and/or indifference, I filed a complaint with the Better Business Bureau.  I can summarize the illogic of George Mason's response to the BBB as follows:
a) This person (me) stated that George Mason delivered very faulty services to him.
b) This made him angry.
c) No one should believe an angry person.
d) Therefore, George Mason did not deliver faulty services to this person.
After my experiences with George Mason and their response to the BBB, the BBB decided to continue to list my complaint on their
website as an unresolved complaint.