Closet Stretchers

Arrived as scheduled. Very professional and cleaned up after the job.

Overall, the product itself is amazing. I'm VERY happy with the design and the fact that I have doubled my space for storing clothes.

HOWEVER, the lack of customer service the management provided left me with a bad taste in my mouth and I cannot recommend them as a highly responsive vendor.

The designer managed to write down incorrect measurements for shelves and so the crew was not able to install my product on the original visit. I was told they would come back the next day and was given a 2 hour window late in the day on a Saturday.

I expressed concern that I was going out to an event that evening and I needed them to finish early.  I even called their offices on Saturday at noon to reconfirm the time they were showing up and was assured they would be on the early side of the window. I was also told the crew would call before they arrived in case I needed to reschedule.

The crew was a half hour late from the time they were to show up.  When I called the office at the end of my window for the appointment, I got their answering machine. The crew also did not call when they were on their way. I did call and leave another message expressing my disappointment. 

It took a week to finally hear from the main office and the general manager who did apologize for the error.

My advice is to double-check your measurements and make sure you get a firm confirmation in writing and via the phone when Closet Stretchers will show up. I would even ask for the foreman's cell number so you can call to find out where they are if you're approaching the end of your appointment window.

 

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We were looking to optimize the storage space in our condo.   The solution proposed by Closet Stretchers met our needs and the price certainly met our budget  and we are appreciative of Closets Stretchers efforts to find a good solution at a good price.  Everyone we dealt with was polite (friendly in fact), attentive and responsive.  We try to find local contractors for our home repair/remodeling needs and were happy to have found Closet Stretchers in our neighborhood.  Morgan was terrific and designed a solution with which we are quite happy.  After the visit to our home she invited us to their showroom to see the material options. Our visit to the showroom was as professional (and friendly) as her visit to our home.  It was a BIG job and the schedule (one-day planned install) was a bit ambitious particularly given the severe weather we experienced in mid-Feb.  The installation team could not finish  and there were some issues with the work done late in the day. To be fair,  the team worked extremely hard, was extremely polite, did their best to finish the job.  The job was just too big; the day was just too long and the weather too severe. One phone call to and a visit by Morgan and all of the follow-up issues were addressed, no questions asked and she identified some things that needed re-work that we had not seen.  The installation team took care of those items and we are very pleased with the final result and the overall experience.

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It went absolutely great. The closet went great. The garage ultimately went great, but the had to come back a couple of times due to originally bringing the wrong clips. They were very enthusiastic about seeing the project through to completion. They called multiple times a day to make sure their return trips were convenient for us. We'll most likely wind up using them for another closet soon.

Excellent.

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I hired Closet Stretchers to install custom shelving in my pantry.   The install went OK, and took a couple of hours.  The primary problem I have with the job is that they used laminated particle board rather than plywood for the shelves, and this meant that the maximum unsupported span of shelving was only a couple of feet or so.   This meant that a lot of shelving space was interrupted by vertical support pieces.   The crew also seemed to have a lot of trouble cutting the melamine laminate cleanly without having jagged edges.  For this job, the cut ends were hidden well enough, but I would think this would be a big problem for other jobs in terms of appearance.   There is an art to cutting melamine cleanly, but I would have expected a crew that cuts it day in and day out to know the tricks of the trade.   Ultimately, I think I am going to end up taking all the shelves out along with the vertical center supports, with only the side supports remaining.  I'll then buy laminated plywood shelving that can span the distance without buckling and re-install.    In the end, this job would have received and A if they just used slightly better shelving material.

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Closet Stretchers originally installed shelving and storage drawers, including locked drawers, several years ago and we were quite satisfied with cost, quality, and service.  We recently suffered a home break in and the locked drawers were pried open.  My husband called them to replace the locks. There was no additional damage to the drawers. There were some misunderstandings and miscommunications about replacing the locks.  The work was performed and we  were subsequently

contacted by a company representative who successfully resolved our questions and concerns.  His regret at our having some problems and commitment to making it right was sincere.  

From inital visit with designer to follow-up calls and installation, I am extremly satisfied with Closet Stretchers. Also, I was very surprised with the short amount of time it took to install both units. The installers were in and out like lightning, and my closets look great!

I wanted to provide an update to my previous review. After closer inspection of both systems I found endless defects(some very obvious)  in the material and was quite disappointed. I contacted the vendor to inform them of the issue. Consequently, the representatives were very understanding and wanted to resolve the issue as badly as I did.  Two additionally installers were dispatched to my home on July 24, 2014. They worked tireless for 3 hours to undo the work of the 1st group of installers. For the life of me I cannot understand how someone could knowingly  install the likes of the shelving and panels that I received during the 1st install, which caused undo stress and time lost. 

As stated previously, the defects were very obvious. The 2nd set of installers ended up replacing both closet  systems.  I give the second set of installers high praise, because they wanted to make sure that I was satisfied with each and every shelf and panel coming into my home. They even endured my inspecting by flashlight.

Overall, I am pleased with the closet systems (2).  However, I will say to any purchaser to throughly inspect all material after the work is completed.

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The workers were on time and extremely professional. They did an outstanding job. I plan on using their service for my future projects.

The second I called them they were great. They were not high pressure sales at all. They were highly professional as and did a great job.

Got a price quote 12 months earlier and at the time we were not ready to commit. When we were finally ready they did honor the original price quote, discounts offered and design. Company showed up on the correct date and time. They had 3 people working all day to get the closets done, which is the expectation they set. Overall I am happy with the job they did. A few minor issues (Screws showing when my wife thought they would be covered. We did call, but they said that is just the way they are). Company did replace a shelf I was not happy with as it was warped. They are custom installed and fit the space well. A few tips if you do get this done.
1) Clean out your closets early- It took us a while to go through all the closets , but we were ready when they showed up.
2) Closets do end up looking smaller, but can fit a lot more stuff.
I would use Closet Stretchers again and while I did think it was pricey, they were a better deal then others I checked. It also would have taken me forever to get this done on the weekends and I am not sure I would have saved that much based on do-it-yourself kits at the local home improvement store.

Unhappy with configuration of one closet. Office changed plan without problem. Needed to pay a small fee for different material.

When all was completed we were happy with the project, but the effort ended up taking longer than we anticipated, and required several return visits by their installation crew to complete the work to our satisfaction - which they were intent on accomplishing, so we do appreciate their crews' and staff's efforts to meet our needs.
The first team arrived as scheduled on Oct 9.  Unfortunately, this was the third of that crew's projects scheduled for the day, and they arrived late in the afternoon in the midst of damp and cold weather.  As a result, the crew felt rushed in their attempt to complete the project as best they could, working through the early evening hours.  They ended up working in wet and dark conditions that adversely affected the quality of the materials and installation.  Because we have an older house (90+ years) with plaster work and walls and floors that aren't "square and true", each installation had to be custom measured and pieces sized to fit.  That took more time than they had anticipated, and required frequent adjustments and re-cutting of shelving and supporting pieces, and this work had do be done outside under less-than-favorable conditions.  In the end, they completed the basic features of installation, but acknowledged some pieces needed to be reworked, and that they did not have all of the right elements in the designed configurations.  So we scheduled a return visit with the company to try to complete the work.  
 A second crew (different from the first, and seemingly having more experience than the first) was tasked on Oct 22  with completing the work, and they did go a long way to improving on the original installation and fixed several of the problem places the first crew ran into.  But they also weren't able to fully complete the project, as they weren't provided with all the necessary materials, so a third visit was required.  A third (different) team was able finish all the remaining work the following week (Oct 29), but there remained a few issues with the conditions of some of the shelving (i.e., cutting the melamine veneered boards proved to sometimes be a challenge, either because of duller saw blades or a tendency for the veneer to chip or flake in the process of being cut).  So we had the third team take back a few damaged shelves, and we agreed to go to their offices in Rockville to pick up the replacements, where they could cut new boards with better equipment and operating conditions associated with their shop.
Throughout the process, we consulted several times with our designer about the circumstances we were encountering, and she was very cooperative and understanding, and tried to make sure we received what we had contracted for, and made a concerted effort to have their company and crew address our concerns.  That made what might have been a more stressful situation manageable, and we greatly appreciated her willingness and ability to work with us throughout the process.
Their crews made an effort to clean up after their work, and to refrain from damaging or marring the painted areas they weren't affecting when installing the closet materials.  They didn't leave the areas completely free of sawdust or markings, but the residual materials and minor marks that remained were fairly easy to touch up and repair on our own. 
We are definitely making more efficient use of the closet space after the installation, and things have held up very well these past several months following completion of the work (finished at end of October).  We believe that we have improved the value of our home.
We would recommend considering Closet Stretchers as a candidate for designing and installing closet/storage materials.  It helps to have a good designer, as we did, if there are any issues with the work.  The quality of the work was good, and the materials are good - there are probably better quality materials and finishes offered by some other manufacturers and installers of closet organization systems in the DC area.  But Closet Stretchers offers cost-competitive service and materials with a warranty, and they and are worth considering for these types of projects. 
We strongly recommend visiting their display room in their Rockville location, since you can see the considerable range of styles and materials they offer.  They also provide small take-home samples of materials, which we appreciated, since that gave us a better sense of the appearance of the products where they were going to be installed (lighting and coloring at home will  likely differ from appearances in the store).  

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I recently saw closet stretchers at the Dulles home show and scheduled an estimate with them and a couple other closet companies. The design process with mike was quick and easy, he seemed very knowledgable and maximized all of the height that was wasted in the closets and getting a gain in my hanging and shelving space. We also designed a bar for an awkward space outside my kitchen that ended up coming out great. As far as price they were lower then the others and all showed the same material samples The installation went very smooth and Marc was very thorough and cleaned up after the job which took about 4 hours to complete after they arrived. Overall it was a great experience and will definitely use them in the future.

We wanted to convert a side addition on our house from an office to a mudroom. Closet Stretchers' designer came much later than scheduled mostly because weather was bad that day. She sketched out a series of benches with shelves and drawers underneath to hold shoes, miscellaneous items, sports equipment, and higher level shelves to run along the ceiling for baskets to hold hats, gloves and other garments. There were rows of hooks mounted on the walls between the shelves and nearby. Installation was originally scheduled to take 3 hours; it took much longer, and 3 separate trips. However, this was mostly because the awkward shape of our addition; the presence of a bulkhead along the top edge of the walls made it impossible to fit shelves flush to the ceiling and the crew had to make a lot of ad hoc adjustments on the spot to get close to the original design.  After lots of discussion with the designer and two return visits, they managed to get everything installed just as I'd asked. I was very pleased with our designer's responsiveness and willingness to tweak the design until we got it right. The crew were true perfectionists, making all sorts of difficult and creative cuts to get the cabinetry to fit snugly. They insisted on returning one piece of cabinetry to the shop because it was a fraction of an inch too high, and returning when they had it just right. The price was a bit more than I'd budgeted but quite reasonable for the amount of work involved and the quality. The shelves and cabinets look great, and we now have a tidy mudroom.

Met the Closet Stretchers team at a home show at the Dulles Expo Center.  It was timely since the builder-provided shelf had collapsed and we needed to do something with the closet.  When our designer, Terri, came to measure, I asked her to measure all of the closets and not just the one that had collapsed.  After seeing the plans and talking to the staff, we decided to do all three closets instead of just one.  Price was very reasonable and it was easy to set a date for installation.  The only downside was that the installation team was supposed to be there between 1:30 and 3:30 but at 3:30 I still hadn't seen them.  Quick call to the office staff and I was provided an update that they were on their way.
We ended up removing all of the previous shelf units, patching and painting the closets beforehand.  It was lots of work for us but we're glad we did it - made the installation much smoother and really looks great!