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ABC Garage Door Repair
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
The experts at ABC Garage Door Repair are proud to provide a five-star garage door services in Maryland, and Washington DC. Choose one of the highly-rated garage doors from our catalog, and our local professionals will come to your home or place of business to install your new garage door Or, if your garage door, opener, or hardware is damaged or broken, our team members will provide you with 24 hour emergency repair services to keep your home or business safe and secure. We are the industry leaders in customer service and quality workmanship and materials.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Openers & gates, Repair & Installation of Residential and Commercial Garage Doors, Sales, Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8216 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 12% | ||
| 3% | ||
| 1% | ||
| 0% |
Showing 26-50 of 216 reviews
ALEXANDER B.
Aug 2015
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Response from ABC Garage Door Repair
"Thank you so much for taking the time to submit a quick review of our company. We look forward to working with you again in the future."
Lewis G.
Jul 2015
It was easy making an appointment. The office staff was helpful and I had a choice of days and times. Appointments are set for a 2-hour window and the technician called one-half hour before arriving.
Part of the work was covered by a local online coupon and part was a repair. The technician, David, was excellent. He was knowledgeable and competent at the job and was a pleasure to work with. I didn't know how he would solve the problem of the bracket, which was installed by another company. The replacement looks like it will last as longer than my house lol. The price charged was reasonable, and the work was done quickly and clean-up was perfect.
Needless to say, I will use ABC for any garage door work in the future.
Part of the work was covered by a local online coupon and part was a repair. The technician, David, was excellent. He was knowledgeable and competent at the job and was a pleasure to work with. I didn't know how he would solve the problem of the bracket, which was installed by another company. The replacement looks like it will last as longer than my house lol. The price charged was reasonable, and the work was done quickly and clean-up was perfect.
Needless to say, I will use ABC for any garage door work in the future.
Response from ABC Garage Door Repair
"YAY! I am so happy that you were so happy with your experience!! My name is Jesse and I am the office manager here at ABC. I want to thank you so very much for posting an honest, and extremely kind review on our companies behalf. Thank you so very much again!"
Tokhir M.
Jul 2015
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Response from ABC Garage Door Repair
"Thank you very much for taking the time to post a positive and to the point review."
Alice M.
Jul 2015
They did a good job. I give them high marks on timeliness as well as on completion and everything. They really have a good customer service. They did what they were supposed to do in time.
Paul B.
Jul 2015
I did not understand I needed to call back so there was a delay on coming to my location. That was more my fault than theirs but needs to be made more explicit.
Response from ABC Garage Door Repair
"Good morning and thank you for taking the time to review our company. Yes, we do try our absolute best to combat as many communication scenarios as possible but I see that somehow we failed you. For that I do apologize and I assure you that additional steps will be taken in the future so that this hopefully does not happen again. As for the service I am very happy that you were satisfied with it and I hope that we are able to work with you again in the future. Thank you again for your review."
Joseph G.
Jun 2015
The service went pretty good. I think I had to pay an additional $25 on top of the $59 Big Deal for some extra casters. When I called, they came out within seven days or whatever the appointment time. They met the appointment time. They were prompt. The guy provided good service and they left a 24-hour emergency number in case anything should happen.
Response from ABC Garage Door Repair
"To start thank you very much for taking the call from the representative of Angieslist and submitting a quick review on our behalf. Any review weather it be positive or negative helps our small business grow. The positive keep us going and the negative tell us where we need to improve. From the bottom our hearts here at ABC I thank you for your positive review. I will let the tech know that you were please and that will help him have a good day! Thank you again and we look forward to working with you in the future."
John F.
Jun 2015
Very good
EDWARD G.
Jun 2015
Purchased a $59.00 special on Angie's list. Prompt response by email to schedule. They offered a 4 hour window 72 hours later on a Sunday with no extra charge for weekends. Repairman called 1 hour in advance and arrived at 10:30 which was appropriately within the 10-2 promised window. Lubricated door, tightened belts, serviced motor and found one bracket which was broken. Charged me $25 to replace bracket, making total cost of service and repair $84. Repairman named David was courteous, friendly, prompt and efficient. All in all a perfect service experience.
Rodolfo G.
Jun 2015
It went fine
Charlotte N.
Jun 2015
unknown
Response from ABC Garage Door Repair
"Hello my name is Jesse, I am the office manager here. I saw your review and I want to say thank you for taking the time to submit a review. I did go over the notes from your project and yes you did purchase a "Tune up with out rollers". However upon arrival the technician did show you the amount of frame damage that you had and quoted a price to repair the issues for you that you agreed on. I am sorry if you feel our service was unfair or that you expected the frame to be fixed as part of the tune up. I do hope that you door is functioning well and that you get many more good year out of it in the future."
Constance P.
May 2015
Quick, effective and informative -- what more could you ask for.
Response from ABC Garage Door Repair
"Thank you so much for taking the time out of your life to submit a little quick and honest review of your experience with our company. We try really hard to provide the absolute best to each and every customer. am so happy that you are pleased with our services and we look forward to working with you in the future!"
Mele S.
May 2015
The tech was excellent! He was very helpful at giving me tips about my garage door and maintenance. He performed a tune-up by tightening screws, oiling joints, inspecting the wear and tear of the door along with its balance. He pointed out areas of the door which he recommended I weather proof and repaint.
Scheduling was off as they cancelled on me at my appointment time the day of my initial scheduled service due to a vehicle accident a tech had so they had to reschedule all appointments. I was notified by an Angie's List message though and not a phone call. I was not pleased with that at all. I believe I should have received a phone call at the very least if you are cancelling on me. That would have been courteous. I was rescheduled for a different day but my tech did not arrive until after the 4 hour window I was assigned. He did however call when he was en route to advise me he was 23 minutes away.
Overall, I would use ABC Garage Repair again!
Scheduling was off as they cancelled on me at my appointment time the day of my initial scheduled service due to a vehicle accident a tech had so they had to reschedule all appointments. I was notified by an Angie's List message though and not a phone call. I was not pleased with that at all. I believe I should have received a phone call at the very least if you are cancelling on me. That would have been courteous. I was rescheduled for a different day but my tech did not arrive until after the 4 hour window I was assigned. He did however call when he was en route to advise me he was 23 minutes away.
Overall, I would use ABC Garage Repair again!
Response from ABC Garage Door Repair
"Hello again this is Jesse again (we have spoken numerous times). I want the thank you for submitting an honest review on behalf of ABC. Just as I did the day we had to reschedule I profusely apologize for having to reschedule and sending a message via the Angieslist message center, it is NOT standard practice for us. On that particular day that my tech was in an accident I had so many situations running through my mind.......I had a lot of clients that needed to be rescheduled, I was actually on the phone with our insurance company (never a quick call) when I sent you the message (along with everyone else for that day, my goal was to try and let all customers know as quickly as possible), then I had to figure out if I was the one who had to call the techs wife and tell her to go to the hospital, then get the truck towed to our mechanic (in another state), then see how quickly I can get the truck back on the road (as we are a small, local company and we do not have extra trucks laying around) so that my tech could have a way of making money for his family and home. So again yes I apologize that you received a message, again though my goal was to get to everyone as quickly as possible to get them rescheduled. Once you did receive your service I am very glad that you were satisfied with the caliber of the second technician. We do hope that you give us a second chance in the future. Thank you again."
Morgan D.
May 2015
unknown
Steve L.
May 2015
The service tech was competent, professional and polite. He quickly diagnosed the problem - that the opener had 'lost' its program. When he told me the bill was $95, I responded that it seemed high for how little time it took. He said he had no control over the pricing, so I did not pursue the matter with him.
I subsequently communicated with Jesse, who had arranged the service call and who I presume is a principal of ABC Garage. The exchange was unsatisfactory. She said that it was unnerving to her that I was charged only $95 - that I should have been charged $120. Which would have been even more excessive.
Needless to say, I will not use ABC Garage again and certainly do not recommend them.
The only reason why the overall rating is as high as C is because of the performance of the service technician. Otherwise, the overall rating would have been D or even lower.
I subsequently communicated with Jesse, who had arranged the service call and who I presume is a principal of ABC Garage. The exchange was unsatisfactory. She said that it was unnerving to her that I was charged only $95 - that I should have been charged $120. Which would have been even more excessive.
Needless to say, I will not use ABC Garage again and certainly do not recommend them.
The only reason why the overall rating is as high as C is because of the performance of the service technician. Otherwise, the overall rating would have been D or even lower.
Response from ABC Garage Door Repair
"Good morning, I do apologize that you were not satisfied with your experience. As I did state in the email to you our standard pricing for reprogramming is $60 per item that needs to be programmed, You said that you had 2 remotes so that would be $120. Even with the 10% Angieslist discount it should have been $108.00 however you paid only $95. So as I told you in our previous email you actually got a greater discount than other Angieslist members. Yes we are a small locally owned and operated business who does not have the same size checkbook as the national companies, so we try our best to offer fair, standard, and consistent pricing with the rest of our industry. Sometimes we are the cheapest and sometimes we are not. What I do guarantee is that I hire only well seasoned technicians that have the experience, tools and knowledge to overcome and solve almost every issue that we get called for (not something the national companies can do, they are pretty set on just selling you new products with a bunch of extra stuff that you don't need, I hear it happen everyday). Just to reiterate I am sorry if you feel that getting a larger discount than every other Angieslist member was unfair, or overpriced, but at the end of the day I will always say again that sometimes we are the cheapest, and sometimes we are not. But every time we will fix the issue."
Colleen B.
Apr 2015
We had one problem and was hoping it would resolve it but we had to spend a little more to replace springs on it as well. We were happy with the service. We were certain that something like that might happen but we weren't 100% convinced what he was doing would resolved the problem we were having. He made a suggestion to what would resolve the problem and he replaced the springs as well as doing the reconditioning. Very professional.
Response from ABC Garage Door Repair
"Thank you so much for taking the time to review our small company. I agree with you (because it does happen) some companies view buying a "deal" as a way to get to a customers house and sell them a bunch of unnecessary junk they do not need. I would imagine that my tech listened to you, inspected you door, made his recommendations based on what he found, showed you what the issue was and explained it to where you felt comfortable moving forward with the additional work and saw it as a necessity. I hope that your door is doing well and I will always guarantee that each time you call us you will get honest answers and fair pricing. Thank you again for your purchase and we look forward to working with you again in the future."
Beniam H.
Apr 2015
unknown
Ira D.
Mar 2015
unknown
David S.
Mar 2015
The technician showed up a bit later than the scheduled time; however, was able to perform the job very quickly, in probably 10-15 minutes. I called them because my garage door was frequently jamming and not opening. This service solved the problem.
The technician recommended additional replacement of the bottom rollers (which was not part of the package I bought) and replacement of the pulley system. Since I'll likely replace the whole door system and lift next year, I only opted for the bottom rollers.
It would have been nice if they added more cleaning as part of the job -- I somewhat expected that as part of the "reconditioning" package. Nevertheless, they performed well on the mechanical aspects of the job.
The technician recommended additional replacement of the bottom rollers (which was not part of the package I bought) and replacement of the pulley system. Since I'll likely replace the whole door system and lift next year, I only opted for the bottom rollers.
It would have been nice if they added more cleaning as part of the job -- I somewhat expected that as part of the "reconditioning" package. Nevertheless, they performed well on the mechanical aspects of the job.
Norman L.
Mar 2015
unknown
Narasimham G.
Feb 2015
unknown
Richard L.
Feb 2015
.
Jennipher R.
Feb 2015
They are well priced, efficient and responsive; it's all the usual reasons that we like somebody. I would absolutely use them again in the future.
Elwyn F.
Feb 2015
I was really happy with the job. The door raised and lowered much more quietly. The gentleman was very polite and professional and did a high quality job. I used this provider again when I had a spring break. Again high quality, professional work. I highly recommend.
Hershel E.
Feb 2015
unknown
Narasimha B.
Feb 2015
Sean was friendly, he did the garage door tuning when i lost power, i had used lever to manually open the door, i noticed when i tried to close the garage door , door was touching the pully housing, i was able to close it with little push he tightened all the screws, greased the rollers, i guess that aligned the door properly, door started closing , he showed me one of the springs was more wornout than the other, suggested to replace both before the wornout one breaks, his price was $140 per spring, when i showed him cheaper deals in Angies, and actual price of the springs for less than $50 on the web, i thought he Kind of upset, but balanced him in a while, he told me that they replace with better quality springs and lost longer, he offered me 10% discount, since he was already there, asked him to replace the springs, not sur i ended up spending more, $252 itinitially i was upset, i knew the door used to flush mount, he also checked my garage door motor, tried with his circuitary board, tried adjusting the presets to ensure flush mount took a while for him to allign the door flush to the ground, i offered him the stuckup insulation i had for my door to ensure flush mount, it did the trick, he said he will try this next time for his clients he suugested that i might need a new motor
Licensing
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FAQ
ABC Garage Door Repair is currently rated 4.8 overall out of 5.
ABC Garage Door Repair accepts the following forms of payment: CreditCard
Yes, ABC Garage Door Repair offers free project estimates.
No, ABC Garage Door Repair does not offer eco-friendly accreditations.
No, ABC Garage Door Repair does not offer a senior discount.
Yes, ABC Garage Door Repair offers emergency services.
No, ABC Garage Door Repair does not offer warranties.