Liberty Pure Solutions Inc

I never had any work done by them. It was average. They gave me the wrong estimate initially. When they did finally give me an estimate, I don't think it was detailed enough.

We opted to work with another company, but I would not hesitate to use Liberty Pure Solutions next time we need work done. We were impressed that they communicated exactly what they would provide and why they would provide it.

We shopped the well service companies and discovered that this is a very competitive business. Do your homework first. To evaluate contradicting sales pitches I searched Google and Youtube for days before choosing Liberty Pure. Liberty saved us a lot of money, completed the work on schedule and in a manner consistent with the expert advice we found online. We recommend them.

We were given an estimate of $930, prior to them coming out for the job.  After his arrival, everything fell to pieces. 
The old heater was put in prior to the requirement for an expansion tank. 
Upon measuring the opening for the spot where the heater was located, it was found to be narrower than the new model water heater.
The plumber quoted a price of $1300 as a revised estimate.  This included everything.
At this point we discussed with him and got an estimate for a tankless system.  The cost was too prohibitive for that.  We decided on the hot water heater that we were originally getting.  (this was about an extra 30 minutes)
The plumber left and obtained an expansion tank, he cut and widened the opening to accommodate the new heater and installed the  expansion tank and new water heater.

After completing a job that took him, at least, two hours longer than originally expected, rather than leaving the Cedar Chest to be returned to the closet after I came home from work, he assisted my wife in putting in back in the closet.

Obviously this man and his company understand customer service.  That little bit of kindness after a frustrating day for him and my wife does make a difference.  I do appreciate it.

Note:  I put the price as excellent.  I realize that a lower price may have been available.  This company was worth every penny I spent.

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The crew was on time.  Polite friendly guys.  My wife was home and she said they were all courteous and polite.  She was very comfortable with them being there.  The drilled through granite countertop and installed soap dispenser and pure water spigot.   Matched my sink faucet beautifully!  Finished on time, cleaned up and walked me through everything when I got home.  The crew was knowledgeable and answered all of my questions before leaving.  The owner even showed up to make sure everything was done to my satisfaction.  This is the business to call to get plumbing or water purification services!!

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Scheduling the estimate went smoothly and we got a quick turnaround time.  The technicians arrived on time and were professional and very polite.  They did a thorough examination of our physical layout and explained what they were doing as they tested the water. The lead technician had a somewhat verbose style that was a little hard to follow, but we mainly got what he was saying.  We have no complaints about them or the company, but realized after getting a second estimate and talking with an independent water testing lab that we were being pushed to buy an unnecessary whole-house reverse osmosis system that would have cost upwards of $14,000 (and wasted an enormous amount of water, perhaps overtaxing our well in the process) when a lower cost softener/under-sink system would do just fine for our needs. The estimate for the simpler system was buried in the overall estimate, and we could have opted just for that, but found another company offering the same thing for about $400 less, so we went with the other company.

I indicated we would not use this provider in the future only because we found another that we liked a little better.  I think this is a fine company, but the homeowner has to work a little harder to understand what they are offering and do some homework to be sure it's the best option.

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I'm finally done with this company.
First came out April'14 to address concerns I had about our pH level-- it kept going below 7.0 shortly after we'd had it filled from a different plumber (2 times in our first year here) and that first plumber had seemed inexperienced on other things as well, so I wanted to find someone who specialized in water treatment.  Liberty Pure had great reviews and I really liked them initially. The techs (Kevin and Mike, I believe) seemed very knowledgeable and agreed that our last plumber had indeed made quite a few mistakes. When asked for advice, Kevin suggested a new well tank and a larger neutralizer.  Our current neutralizer had been replaced only 2 years ago, by the previous owners but he informed us that this larger one would keep our pH "well above 7.0" and allow us to refill the minerals every 18-24 months instead of around 6 like we had been.  I was worn out from too many service calls at this point and grateful to have found someone that seemed like they knew what they were talking about, so my husband and I agreed to do it and they came back a few days later to install, $2,400.
Eight nights later there was a bad storm, our basement flooded.  We were down there with a large wet vac from 1-5am, vacuuming and dumping on repeat, not able to find exactly where it was coming from for the first few hours. We COULD tell it was from somewhere in the corner closet where the pump/softener/neutralizer are.  When my husband decided to try and move our huge softener (must be about 300 lbs) out of the little closet we were finally able to get in there with a flashlight and diagnose the problem. When the techs had installed the new neutralizer, they had spilled (or knocked, more on that in a second) at least a gallon of the mineral solution into a trench that was part of our drainage system, thereby clogging the drainage and forcing all this storm water into the basement instead of along its intended path.  The spill was all the way behind the neutralizer which sits almost flush with the floor so you can't see it without moving the softener out of the way.
Doug, the owner, came out the next morning and immediately agreed that the problem was their fault.  He said that he thought the previous plumber may actually have been the one to spill the minerals initially, as the color was different than what they used (and an inferior product)... BUT that his guys had a responsibility to clean it up when they saw it upon replacement of the neutralizer.  We had had several bad storms between other refills anyway with no water in the basement whatsoever, so even if it HAD been spilled by that guy, it had not been knocked into the trench... THAT happened during this recent install. Doug went on to say that they have such a high rating on Angie's List bc they go above and beyond to take care of their customers and that there was absolutely no excuse for his guys to have left that there.  He explained though that it would be hard to get insurance to cover it, since surely sometime in the last 40 years there had been water in the basement at SOME point, (though the fact that our basement had no wet smell or visible mold was a huge selling point in choosing this house), thereby making it difficult to assess the damage that this particular incident had caused.  He offered to give us $1000 back from the cost of the neutralizer to handle the rest of the cleanup ourselves, should we so choose.  Although I certainly would've rather had a cleanup company come, his reasoning made sense to me and we certainly didn't have an extra several thousand dollars to pay for mold remediation if insurance wouldn't have covered it.  So in the next couple days-- after MANY more hours of cleanup, pulling out carpet, tossing wet padding, many passes with a rented commercial extractor, borrowing and buying more fans to keep running 24/7 and plenty heated discussions with my husband over the next couple days, we agreed to thank Doug and accept the $1k.  Let me stress that I did appreciate the offer - I accepted it right? - but it only covered the cost of what we had already spent, plus a larger dehumidifer that we bought immediately after. And it clearly came NOWHERE NEAR being worth the time/effort/stress involved.  Seriously people, if anyone here has had to brainstorm (read: argue) with a spouse on what to do in a situation like this where no option is "good" and all are costly, you know what I'm talking about.
Now again, I don't mean to complain about the owner or his offer-- I believe it was made in good faith and we just felt like we were all in a bad situation and had to make the most of it, and I was glad to at least have some money to help with it versus a business owner who tried to deny any responsibility and fight us on it.  Who's to say if we would have won that battle, especially if the previous plumber had indeed spilled it initially. My intent is merely to state that we were not "getting over" on anyone for having to deal with this huge mess and then get a grand back to put a dent in the cleanup cost.  
So imagine my surprise a couple days later after Doug spoke to Kevin, whom apparently copped a huge attitude, saying that he "told us" the previous guy had made a bunch of mistakes and that we "knew something had been spilled all over the floor". Let me now clearly say that while he did tell us about mistakes made, there was NEVER any indication WHATSOEVER that we were being left with any issues to take care of or clean up on our end, due to those mistakes.  I get that you don't want your boss to reprimand you but to blame it on the homeowner; is beyond absurd.  How on earth we would be expected to know we should clean something up, much less move a humongous h2O softener full of salt out of the way to get to it??  My husband happens to be huge himself, otherwise there's no way he could've moved it.  
Doug still agreed to hold up his end of the bargain, but he felt the need to pass Kevin's words along first and I felt like his attitude had shifted some.  It took him several weeks with reminder calls to send a few smaller checks, but the total amount promised did eventually come through.  The whole thing left a horrible taste in my mouth but I didn't really have any more energy to put into it and just wanted to put it behind us.  I thought about leaving a mixed review then but since the money was eventually sent, I didn't want to be unfair.
The next service call we had to make was a few months later.  Kevin and Mike came to check our pH because our pool test kit showed it as a little low, lighter than my kit goes at 6.8.  Kevin's demeanor was quiet & short and he seemed to have a chip on his shoulder, which I had expected possible... so I wanted to clear the air.  We explained the situation, what we went through with the flooding and aftermath, and said that we were certainly not trying to get anyone in trouble.  His response was still short and included reiterating that he'd told us the first guy had made mistakes. When I went into how that does not equate to "and one of the mistakes is still there, can cause you problems in the future so you need to do something about it", his response was "well at least you got a thousand dollars out of it".  I'm not going to write what came to mind then but I decided to walk away from it and let the husband deal with the rest of it, which he did... They explained that the pH was fine, our kit's reading was wrong and to "stop worrying", that we wouldn't need to refill for a while.    
Fast forward all through summer/fall/winter.  Come early March of this year it was time to refill, less than a year... minerals were lower than the halfway point and pH was reading low again. Less than a year is far shy of 18-24 months but also much better than the 5-6 the first guy had been doing it, so I was ok with it

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Scheduling often has to be a few weeks out, but all calls are answered quickly, the price is reasonable compared to other providers I've used, the workers are knowledgeable about the system and arrive promptly when scheduled.  All in all a good provider, and I plan to keep using them for my pH neutralizer refills!

Outstanding!

They actually started work before we gave them permission, before any agreement was set in stone, and before any contract was signed. They did exactly what I didn't want them to do.

 They put a cheap filtration device, one that doesn't actually do what we need it do. Also didn't line our pipe and took our old (only 1 year old filter) and we don't know where it went. 

We tried to talk to the owner, who claimed that they had been here for 3 days, when they were only here for one day. 

The entire project was supposed to be $3900, and ended up costing $6000, with addition work that didn't need to be done. They even cut an additional 10 feet off our well pipe, that caused more service to be done and added to our price.

It went very well.  The plumber, Tom, came right on time and was professional and friendly.  He was very careful in his work--something I greatly appreciated since he had to cut through a wall to get to the leak, and we wanted to minimize the damage to the wall.  He fixed the problem.
I tried calling many plumbers, and no one could give me same day service except Liberty Pure.  I am very happy with their service and their price.  I would recommend them to anyone.

The sales staff at Liberty Pure was very responsive to my questions and did not try to sell me items we did not need. The plumbers who performed the work showed up on time and were very professional. The work performed was done quickly and they engaged us when there were items that needed to be discussed. When the work was finished they cleaned up the
area and explained how the new system worked. I would not hesitate to use Liberty Pure again and would recommend them to anyone.

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We recently moved in to a house that was just built. The builder installed a very underpowered electric water heater that never worked right in 3 months of usage. We never had actual hot water, nor could we run the dishwasher then take a shower, even with "warm" water, without waiting for a few hours. We had enough dealing with the builder and decided to go with Liberty Pure. I called them up and requested a quote. Liberty Pure's master plumber came down and gave me several options to chose from. The plumber did not try to upsell me, but actually gave me the best and most cost effective solutions. They gave me a written statement of work with various options which allowed me to look up the models of the equipment in online reviews, to make sure I was getting the best components. I chose my options and set up an appointment for install at a time that worked for me. The price was fair for the amount of work and equipment we were getting.
The plumber team arrived when expected and installed the equipment. The plumbers were meticulous and actually cared about doing a professional, clean, and quality job. I had another appointment to have a whole-house humidifier installed with an HVAC company at the same time. They worked together and made sure all my water connections were solid and leak free. Today, both my fiancee and I had consecutive showers, then we ran the dishwasher and we still have hot water. Not warm water, but hot. I am extremely satisfied with Liberty Pure and will use them for all my plumbing needs.

. Not well at all.  The filter was not changed, the salt that is usually put in during routine call was not put in, softner solutions that I paid for was not delivered until January. 

Everything was fine.

Wonderful. I definitely would recommend them to everyone. I contacted them one week. Mr Workman came out to the house looked everything over and gave us his recommendations with pricing for everything. He even broke it down to individual pricing so if we didn't want one of the items we would know the cost of equipment that we did want. There was no pressure into buying anything at all.  We scheduled an appointment with  them to come install the equipment about a week later. They were very professional. Didn't take them long at all. Once installed they explained what they had done and how it worked.  They even took away the old equipment. We are very very pleased.