Liberty Pure Solutions Inc

They did a good job and were responsive for follow ups.

Very well. Prompt, friendly, left the installation area cleaner then it was before they arrived. I highly recommend Liberty Pure!

The staff in the office are very knowledgeable about all aspects of the well and water system and I order the media for my whole house filtration system from here and they always have it in the front office awaiting my arrival. Once there I pay for it (prices are very reasonable), they answer any questions I have, and they even have one of the guys load the heavy buckets into my trunk for me. I would definitely recommend them to anyone who is looking for a knowledgeable and friendly company for all of you needs.

Excellent!

Went great! Tech showed up during planned window, removed shoes at door and kept 6’ distance from me. This was during the Corona virus crisis. He did his job quickly and left with wishes that we stay well. Always a pleasure with Liberty Pure!

Steve was awesome! He came out the same day I called. Super professional, very knowledgeable and even explained how to work everything in a manner that I could grasp.

outstanding

Services were performed quickly, accurately and professionally. It is the reason I have been a customer for over 21 years.

ON time, as promised with a minimum of fuss. The system performs exactly as promised.

Very well. Plumber showed up when expected, had the required parts, and in an hour had solved the problem. I have not yet received the bill, but costs for previous calls have been very reasonable. This firm does first class work at a reasonable price, which is why I continue to employ them. They do routine service on my water softening system, and I use them for all incidental plumbing problems.

Great job ,Steve was very professional.

The service was performed without any problems and I was given an update when it was finished.

perfect - installed when promised to our specifications

Appreciated the level of responsiveness and professionalism.

Called - not an emergency, but plumber there in one hour; job done 45 minutes later; copper line required soldering, so not just gluing plastic / slide on shark-bite connectors. I have done a lot of less-complicated soldering, and these joints were perfect IMHO.

Very pleased. Service tech came as scheduled and was very knowledgeable and professional.

Excellent.

Exceptional service on a Saturday morning in freezing weather! When I called due to our water not workingI did not expect the repair to be done on the same day. The timeliness of the service, punctuality, and professional work make Liberty a company I will use again.

It went great I called and talked to Kevin I was told to get reverse osmosis first my entire house. First house so I don't know any better Kevin told me to send results based on test results he told me what I needed and it was significantly cheaper set a date for install plumber was polite and explained everything. My kind of people and I will keep my business here

The work has been satisfactory. The workers were very good. They cleaned up fine. It took less than an hour. They do the job.

The job was completed to my total satisfaction.

They were quick, clean and reasonable.

Originally, I felt pretty good about this company. I am sorry to report that I have changed my opinion of Liberty Pure. Three years ago, they installed a Reverse Osmosis (RO) system for us for drinking water. It was a little expensive, but it did the job and we have been happy with the water and the system. Note that all of the tubing and couplings are PEX (plastic) – and that’s OK with me. Our well water (no chlorine) is somewhat hard, but perfectly usable for household use. A couple weeks ago, one of the RO system fittings started to leak – more than a drip, a spray that spilled 20-30 gallons before I discovered it. When I called Liberty Pure and sent them a photo of the leaking fitting, I was told that the warranty had expired and that they would send out a tech for a fee. I explained that the fitting is on the ceiling and nobody has touched it in 3 years. No accommodation. So, I had a different plumber replace the faulty part. Before he removed it, we looked closely at the leaking fitting. There were clear signs of chipping of the plastic, which eliminated much of the threaded surface – that’s what finally failed and leaked. When I sent a photo of the damaged fitting to Liberty, I was told that their staff “wouldn’t have installed a chewed up fitting like that” and that it “appears the plastic rotted away.” My research suggests that the PEX plastic fittings DO NOT “ROT.” So, bottom line, it seems that the Liberty installers either used a damaged fitting or damaged it during installation. And – they feel no responsibility for their work after the “warranty period.” That does not seem like a good formula for long-term success.

Well. They have to come back for a different issue but they haven't returned because of our schedule and not theirs.

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