Response from Lasbury Tree and Shrub, LLC
It took me a minute to look this up since it was last October, but here is what happened. The member called and left a message on Sept 29, 2014. The message said that a project they were doing was going to cut some tree roots, so they wanted to know if it was going to hurt the tree. We returned the call the same day, but missed her and left a message asking if it would be okay to stop out and take a look. On Oct 3, 2014 she called again and left a message that it would be fine for us to stop out to look at the tree on our own. We looked at the trees and left a card in the door. She called back on 10/6/14 and left here email address for us to send the findings, but we couldn't get that email to work, so I called and her a message on her machine. I don't have my notes from the inspection, but I think I gave them the all clear to cut the roots and it shouldn't hurt the tree. No work was requested other than the free consultation, which we provided. My phone logs clearly show that we exchanged a number of messages and that her issue was resolved. Also on this property, we only worked there once back in June, 2011. As is our policy, we follow the trees after the work and made other recommendations for their care over the next two years. Those recommendations were not followed and were ignored. We've been inspecting the trees at no charge for the past four years. We provided this consultation at no charge. I'm a little miffed that she would then write this review. It is untrue.