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Alternative Roofing Inc
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Doors - Repair,
About us
The company formed as a partnership in 2004. One partner with 25 years of commercial roofing experience in government projects and the other with 12 years in roofing product distribution. They formed Alternative Roofing, Inc. as a contracting company that would provide the utmost customer service, integrate new products and technologies to offer customers greater options for their roofing needs.
Business highlights
21 years of experience
Services we offer
Roof replacements, repairs & preventative maintenance for residential & commercial roofing systems. Gutters & Siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.554 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 13% | ||
| 7% | ||
| 2% | ||
| 4% |
Showing 26-50 of 54 reviews
Elizabeth L.
Jun 2015
unknown
Response from Alternative Roofing Inc
"(removed member name), thanks for your honest feedback, though I'm not pleased with the experience that you had. We have gone through a few personnel changes and have had some bumps. I'm sorry it was not a positive experience, I will check on your situation to see what happened and get back to you. Regards, John Morath"
James M.
Jun 2015
They did a good job. They came over immediately and sent me the bill. I was very happy with their work.
Response from Alternative Roofing Inc
"(removed member name) thanks for taking the time to review our company. We appreciate the feedback. Please call if you have any further issues. Regards, John Morath"
Kurt W.
May 2015
He showed up on time but without a hammer and the proper shoes.
Response from Alternative Roofing Inc
"Thanks Mr. [member name removed] for taking time out to review your experience with our company. I checked in with my technician to find out what happened and apparently his equipment was in another truck that day, no excuse, poor preparation. For your information the work was done properly, he did go out and purchase the proper tools to do the work. If you have any doubts about the work please call the office to discuss. Appreciate it, John"
Adam W.
Apr 2015
Everything went well, punctual, provided before and after pics, completed in a timely manner. Easy to deal with.
Response from Alternative Roofing Inc
"[member name removed], Thanks for the positive review. I'm glad to hear that you were happy with our service. I appreciate that you took the time to give us your feedback. Regards, John Morath O# 410-489-9000 C# 443-285-1072"
Katherine M.
Apr 2015
We purchased the AL deal on March 7, and Alternative Roofing contacted us within a day or so to schedule. Because of the rainy spring weather, we had to reschedule a few times, but that is not AR's fault. On the final rescheduled day, they called 30 minutes before they arrived, which was appreciated. The technician, Jason, was great - very professional and friendly. About halfway through the roof inspection it started to rain, and he was soaking wet by the end, but you wouldn't have known it from his positive attitude - Jason is a wonderful representative for the company. He explained everything that he was going to do, took off the pads on his shoes before he came inside the house to see a couple of water spots we had found in our bedroom, and then went up on the roof. The entire visit took about an hour, with about 30-40 minutes spent on the roof inspection and repairs. Once Jason was finished he showed us pictures of two nail pops and unsealed pipe collar fasteners he had found and fixed/sealed. He explained that he had used wet dry cement instead of caulk because of the rain. He said that the pipe collar should be replaced ($300), but that the seal he'd done would probably get us through to when we'd need a complete roof replacement in 2-3 years. I really appreciated his honesty and integrity, not trying to sell us something we might not need. At the very end, he took about 10 minutes (still in the pouring rain) to take measurements for a new roof estimate so we'd have an idea of how much we'd be looking at spending in a few years. Overall great experience and I wouldn't hesitate to recommend AR to others - $99 was a great price for the level of service we received!
Response from Alternative Roofing Inc
"[member name removed], I really appreciate the detailed review that you provided. We had a company meeting today and I read your feedback to all our techs to let them know that this is the type of response that I want to hear from our customers. Jason was recognized and very appreciative of your comments. I've very glad to hear that you were happy with the service, it means a lot. Thanks again for taking the time to review us. Regards, John Morath O# 410-489-9000 C# 443-285-1072"
Jim Z.
Apr 2015
unknown
Response from Alternative Roofing Inc
"Mr. [member name removed], Thanks for taking time to review our company, I appreciate your feedback. Please keep us in mind for any future needs. Regards, John Morath O# 410-489-9000 C# 443-285-1072"
Heather S.
Mar 2015
Fine, no problems
Response from Alternative Roofing Inc
"[member name removed], Thanks for taking time to give us feedback for the work performed at your home. Overall you gave favorable marks. I am curious to find what why our quality and professionalism was a little off, if there are issues I like to address them right away so that we can improve on them. Feel free to call me to discuss and thanks for your review. Regards, John Morath O# 410-489-9000 C# 443-285-1072"
James M.
Mar 2015
.
Response from Alternative Roofing Inc
"[Member name removed], Thanks for taking time to review our company. We appreciate the rating. Please keep us in mind for any future exterior repair needs. Regards, John Morath"
Renny J.
Mar 2015
OK. The price was too high for what was actually done. It appears that most of the cost was just to go up onto the roof. Also, asked for quote to remove satellite dish from roof and was quoted $250.00
Response from Alternative Roofing Inc
"[member name removed] We appreciate your feedback, sorry that you weren't happy our cost. The roof package is for $99 that includes roof inspection and minor repairs. While at your home we inspected the roof, re-sealed two pipe flashings, tightened loose ridge vent and sealed other exposed fasteners. That should be a very competitive price, after all it is a promotion. The price of $250.00 for removal of the satellite dish would have required the men to leave the site and find matching shingles for your house as well as the disposal of your dish - that as well should be a competitive price. I'm sorry that you did not feel that way, but there was no obligation to have that work done. If I am missing any details or if you have any further issues feel free to contact me at 410-489-9000. Thanks, John"
Walter B.
Mar 2015
unknown
Response from Alternative Roofing Inc
"[member name removed], I am sorry about your dissatisfaction with your experience with our company. I think there may be a little miscommunication. First the roof deal states that there my be an additional charge for roof slopes above 6/12 (they become increasingly difficult to work or walk on) - your roof slope was approx. 12/12, very steep. Once we inspected the roof we felt it was closer to needing replacement then just a repair, but while there we performed some minor work which you were charged for (we have photos that can be forwarded to you). We also put together a proposal to replace your roof, which was forwarded on to you. If the replacement were to take place, we waive the cost of the repair. Anyway I will follow up with you tomorrow to see if we can resolve your issue. Thanks, John Morath O# 410-489-9000 C# 443-285-1072"
Elaine L.
Feb 2015
unknown
Response from Alternative Roofing Inc
"(member name removed), Thanks for taking time to review our company. We appreciate the feedback. Please keep us in mind if you have any future exterior work on your home. Regards, John Morath"
Latonya D.
Feb 2015
Provider repaired leaky roof.
Response from Alternative Roofing Inc
"(Member name removed), Thanks for taking time to review our company. I am glad that you are pleased with the repair. Please keep us in mind for any future needs to the exterior of your home. Regards, John Morath"
Jason B.
Jan 2015
The repairmen arrived on time. I appreciated that two of them came since it is a 3rd story roof. It takes a 40-foot ladder and is better to have two individuals to ensure safety. They also provided me with pictures of the area that I was concerned had a leak and completed repairs. They also went into the attic to inspect it from both sides. The cost was very reasonable. I will use them again.
Response from Alternative Roofing Inc
"[removed member name], Thanks for taking the time to review our company. We are glad to hear that you had a positive experience. We certainly stress safety to our men when they are doing their job - it's nice to get the feedback. Regards, John Morath"
Deborah H.
Jan 2015
It turned out pretty good. My problem was I did not think they were coming because it was getting close to dusk but he did show up and patched the minor repairs. He found some other things and gave me a quote on it. It did not take him long, done with an hour. The guy was pretty personable.
Response from Alternative Roofing Inc
"Hi [removed member name], Thanks for taking time out to give some feedback on our company. I'm sorry about the punctuality issue. We do our best to schedule jobs and give our customers a realistic time for the work to be done. Sometimes our men will run into issues at a job and it takes longer then we budgeted and it sets off the rest of the schedule and apparently that's what happened in your instance. We are always trying to improve our systems and your feedback is appreciated. Regards, John Morath"
Vincent Y.
Jan 2015
They came out and did a wonderful job on the roof. I am very pleased and when I need future roofing work I will call them!
Response from Alternative Roofing Inc
"Hi Mr. [removed member name], Thank you for taking time to review our company. We appreciate the kind words. Please keep us in mind for any future needs on the exterior of your home. Regards, John Morath"
Charles M.
Dec 2014
It went, came back with the results. The roof and shingles came back with no problems but the flashing on the chimney needed replaced.
Response from Alternative Roofing Inc
"[Name removed] thanks for taking the time to review our company. Please keep us in mind for any other future needs for the exterior of your home. Regards, John Morath"
Selina A.
Dec 2014
The provider repaired the roof where there were several areas exposed to water. I was give advice as to have other work on the roof done, and some siding inspected on front of home water seals that were or were not put in place.
Response from Alternative Roofing Inc
"Ms. (removed member name), Thanks for taking the time to write a review for our company. Please keep us in mind for any other needs for the exterior of your home. Regards, John Morath"
Patrick F.
Dec 2014
unknown
Response from Alternative Roofing Inc
"Thanks [member name removed] for taking the time to review our company. Regards, John Morath"
Kanishk S.
Oct 2014
The company was excellent. Highly responsive. Came out the very next day and inspected the roof. Gave me a discount as per the AL deal. There were a few shingles missing and they sent me pictures so I could see the before and after condition of the roof. I thought that there charge was reasonable and certainly did not feel that they were trying to take advantage of the situation.
Everybody I spoke to at this company was very courteous and professional. Highly recommended and definitely be my first choice for any future roofing jobs that I may need.
Everybody I spoke to at this company was very courteous and professional. Highly recommended and definitely be my first choice for any future roofing jobs that I may need.
Response from Alternative Roofing Inc
"I'm glad that you had a positive experience. Thanks for taking the time to review our company. Please keep us in mind for any other home exterior needs. Regards, John Morath"
John S.
Oct 2014
Alternative Roofing was excellent. They responded promptly to my first inquiry. They showed up when they said they would for estimates and provided me with estimates immediately. On the rentals, they did not recommend the most expensive option - they listened to what I was trying to accomplish and created an estimate accordingly. Then they showed up at the day and time agreed upon and performed the work. For my home, it was the same experience only I wanted an rood replacement. I had gotten several bids and had questions for each contractor. Alternative Roofing was always the most prompt in answering my questions and the most thorough. And again here, I had an option to spend more, but Alternative Roofing explained in way that made sense to me why it wasn't necessary. and when it came to the work, they were thorough, took pics before, during, and after and left the job spotless. I highly recommend Alternative Roofing.
Response from Alternative Roofing Inc
"[member name removed] We're glad that you were happy with the service. Thanks for your review. Regards, John Morath"
Mark S.
Oct 2014
They did a very good job.
Response from Alternative Roofing Inc
"Thanks [member name removed] for taking time to give us a review. We appreciate it and let us know if we can assist you in the future. Regards, John Morath"
Silvia F.
Sep 2014
unknown
Response from Alternative Roofing Inc
"Thanks Ms. (member name removed) for taking time to rate our company. Regards, John Morath"
Josephine M.
Jun 2014
Everyone involved in our house investigation were amazed at the honesty by Josh Ralls, that he did not charge for his visit,
or recommend roof repair that we did not need. If you need a roofer, use this man and his company. I will forever be grateful to him for being so honest and professional.
or recommend roof repair that we did not need. If you need a roofer, use this man and his company. I will forever be grateful to him for being so honest and professional.
Response from Alternative Roofing Inc
"Mrs. [member name removed], Thanks for taking the time to give us a review. I'm glad that Josh was able to figure out your issue. Please keep us in mind for any future roof needs. Regards, John Morath"
Robert D.
May 2014
I spent minimal with Alternative Roofing. They fixed whatever problem I had. They just did the job and did it right. I think they were fair, honest, prompt and that's about it. I remembered not having being pissed of because I guess they showed up.
Response from Alternative Roofing Inc
"Thanks for taking the time to review our company. It seems like you were satisfied with the work done, but you gave us B ratings. Is there anything that we could have done better? Appreciate any feedback to improve our service. Regards, John Morath"
Cliff G.
Feb 2014
.
Response from Alternative Roofing Inc
"[removed member name], Thanks for the review and continued support. I just wanted to make sure that all your issues have been resolved. If not please call the office and we will get them taken care of. John O# 410-489-9000"
Licensing
State Contractor License Requirements
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FAQ
Alternative Roofing Inc is currently rated 4.5 overall out of 5.
Alternative Roofing Inc accepts the following forms of payment: CreditCard
Yes, Alternative Roofing Inc offers free project estimates.
No, Alternative Roofing Inc does not offer eco-friendly accreditations.
No, Alternative Roofing Inc does not offer a senior discount.
No, Alternative Roofing Inc does not offer emergency services.
No, Alternative Roofing Inc does not offer warranties.